Toyota Direct | Page 121

Lease on a 2105 Tacoma I leased a 2015 Tacoma from Toyota Direct. Missy Robb was the sales associate that handled the process from beginning to end and I could not be more I leased a 2015 Tacoma from Toyota Direct. Missy Robb was the sales associate that handled the process from beginning to end and I could not be more pleased at how she handled the entire process, She was the consummate professional and handled every one of my questions and concerns extremely well. I would not hesitate to recommend her, and Toyota Direct, to anyone. More

SERVICE DEPARTMENT/ NEW CAR SALES The service department is ok. I just got a oil change. The only thing they missed was they didn't put a new oil change sticker on my windshield. I ha The service department is ok. I just got a oil change. The only thing they missed was they didn't put a new oil change sticker on my windshield. I hate to name names but I think that Chris Grossman tries to act nice but come across as a big phony. I really don't like him and don't like to deal with him. I have purchase two cars from them but not anymore. My first experience in 2005 was fine and no problems but I believe their sales dept. has gone downhill. I am looking for a new car now and when I was getting my oil change though about walking over and looking at the new cars but I didn't do it. I just didn't even want to walk into that area. I will get oil changes but that's about it with this dealership. More

brake job savings of $225 over monroe muffler/brake With my coupon I saved over $225 for my rear brake job which was a complete service, including replacement pads and machined turned rotors, from the O With my coupon I saved over $225 for my rear brake job which was a complete service, including replacement pads and machined turned rotors, from the OEM Dealer with OEM parts and OEM dealership expertise, quality, warranty and experience. The aftermarket parts provider, Monroe muffler/brakes was charging the same non-coupon OEM dealership prices, which makes no sense as far as a best value comparison, as well as competition concerns for Monroe Muffler/Brake. Why would anyone have their car serviced anywhere other than the OEM dealership if the pricing was equal ? Thankfully, in my case I was able to take advantage of a Toyota Direct coupon that enabled me to save so much money. Kudos to Toyota Directs' Dennis Friermood for his excellent customer service abilities. More

"Pleasant Experience" Would not hesitate to recommend Sales Associates, Nic Edgell and Mike Schroeder who were very accommodating in our search to find the right vehicle fo Would not hesitate to recommend Sales Associates, Nic Edgell and Mike Schroeder who were very accommodating in our search to find the right vehicle for our specific needs. Impressed with their courtesy and professionalism. Would return again to this dealership.. Brenda D More

Repeat Toyota Buyer I've bought cars from Toyota Direct for years, including a Camry and 2 Prius's, plus my husband has purchased a Yaris. Pattie Street has been my sales I've bought cars from Toyota Direct for years, including a Camry and 2 Prius's, plus my husband has purchased a Yaris. Pattie Street has been my salesperson for years, and I trust her completely to give me the best possible price and exactly the car I want. Her friendly and helpful manner is very appreciated. She knows her stuff! I met with Ivan Lambert in Finance and he wasn't aggressive in pushing add-ons, and let me just decide for myself what I wanted to do. Very nice. I've also used the Service Dept. for years too, and have generally had a very good experience. Chris Grossman is our service advisor, and we feel he does an excellent job. More

Sloppy Shift Knob It took a few tries to diagnose what was causing the shifter in my FJ Cruiser 6-speed to become sloppy. After some self-diagnosing via FJ Cruiser foru It took a few tries to diagnose what was causing the shifter in my FJ Cruiser 6-speed to become sloppy. After some self-diagnosing via FJ Cruiser forum I asked the technician to remove and repair the shifter. . The repair was quite unorthodox in that instead of replacing the shifter with a new one that would eventually fail (design flaw) they accepted my proposal to repair the problem with a more permanent solution (using a two pat epoxy to replace a worn rubber bushing). All the while they gave me a ride to and from work. I've very happy with the repair though I'm disappointed about some stains on the passenger seats. More

Nice salesperson, everything else was screwed up The good- my salesperson was very nice The bad- pretty much everything else. The finance people messed up something with title that I didn't catch wh The good- my salesperson was very nice The bad- pretty much everything else. The finance people messed up something with title that I didn't catch while signing mounds of paperwork. When I went to title and register car in the state of residency the title work was screwed up, so I now have an expired temp tag (Toyota Direct said they can't issue me a second one) and am trying to refinance car with different lender to hopefully solve the problem. I went through several layers of management at the dealership without any assistance. Then I went "up the food chain" to Toyota Motor Credit and they couldn't figure out how to help and then referred me back to the (incompetent) dealership again! Like that is going to help! I have purchased many cars all over the US before and never had something like this happen. They have their money so don't care.... Delete review More

Customer Service I have been a customer of Toyota Direct (both car sales and collision repair) and anytime I have not felt satisfied or had an issue, they were quick t I have been a customer of Toyota Direct (both car sales and collision repair) and anytime I have not felt satisfied or had an issue, they were quick to help fine a resolution that was fair and that kept me coming back. I have purchased two new cars and one used car - and have had three major collision repairs on three others over the years. I will keep coming back as long as the customer service stays high. Prices are all pretty comparable when you shop but know where you're buying and how they will treat you when you're not just buying a new car! More

Service for Radiator Replacement I recently visited Toyota Direct due to there being a leak in my radiator. As soon as I visited the dealership, Paul was able to immediately pull my v I recently visited Toyota Direct due to there being a leak in my radiator. As soon as I visited the dealership, Paul was able to immediately pull my vehicle up and have it looked at. Within 30 minutes they were able to establish what was wrong with my vehicle and quote me a price. They were able to order the part that same day and schedule my follow-up appointment at a time that fit my schedule. When I came for my service appointment I was helped immediately and the staff took extra care to update me on the progress of my vehicle. My car was serviced promptly and returned to me in less time than originally estimated. My car was very clean and the service exceeded my expectations. I will definitely return to Toyota Direct for any future car servicing needs. More