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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.8
927 Reviews

6020 Avenida Encinas

Carlsbad, CA

92011

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927 Reviews of Toyota Carlsbad Parts & Service

May 12, 2025

Surprised to know service advisors get commission on repairs, not pleased with cashiers counter service. More

by Mikewosika44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danel
May 13, 2025 -

Toyota Carlsbad Parts & Service responded

Our service advisors are compensated in part based on performance, which is standard in the industry and is designed to ensure they stay engaged and proactive in helping customers make informed decisions about their vehicle care. We’re sorry to hear that your experience at the cashier’s counter did not meet expectations. That’s not the level of service we aim to provide, and we’ll be sure to review this with our team to make improvements. If you have any other questions, please feel free to reach out to me direct. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

May 08, 2025

Jennifer was great! The one thing I would change is that at the end of your clients appointment the rep would come out and personally thank the client and take them to More

by Tutukanaki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Baray
May 09, 2025 -

Toyota Carlsbad Parts & Service responded

Customer satisfaction is our main goal, and it pleases us to hear of your experience with Jennifer! Thank you so much for your positive review and we hope to see you again! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

May 04, 2025

Everything was great! Service, timing, communication - Tanner handled everything perfectly. I purchased my car at Carlsbad Toyota and continued servicing after the warrant More

by frizzes-rifling71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
May 05, 2025 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your loyalty to us here! We're incredibly lucky to have you as a valued customer and we look forward to continuing to assist with all of your Toyota needs for years to come! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

May 04, 2025

Very prompt and professional. They got me in for maintenance the same day and I really appreciated that. More

by s_kroon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keif
May 05, 2025 -

Toyota Carlsbad Parts & Service responded

We're here to help and happy to see that we were extremely accommodating. Should you have any questions about anything, please don't hesitate to let us know. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

May 03, 2025

My service advisor was fantastic. I had him before and he is still the same, professional, kind and courteous. Thanks C.F.! More

by sdomantay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody.
May 05, 2025 -

Toyota Carlsbad Parts & Service responded

It's great to see you had another 5-star experience with your advisor. Thank you for choosing us here for your Toyota needs and thank you for this great review. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

May 02, 2025

I was very satisfied with the service I received from Dave Wade my advisor. He explained everything that needed to be done at this 6 month check. He also Came back and talked to me again about More

by Mgunther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
May 02, 2025 -

Toyota Carlsbad Parts & Service responded

It's great to see that Dave took great care of you and your vehicle. We'll be sure to share your positive feedback with him and we look forward to providing you with a 5-star experience at your next visit. See you then. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

April 30, 2025

Good, though a bit slow. Courteous personnel. Good waiting area and facility. I have been using this facility for a number of years. More

by rjweston3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Brock
May 01, 2025 -

Toyota Carlsbad Parts & Service responded

Thank you for being a valued customer. We appreciate both your business and your patience and we look forward to continuing to provide you with this same 5-star service for years to come. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

April 30, 2025

I love bringing all my vehicle to Toyota Carlsbad. Especially to Kevin and his guys to work on my car! More

by rithynop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tee
May 01, 2025 -

Toyota Carlsbad Parts & Service responded

We love having you as a valued customer and we're happy to see Kevin and our team take great care of your vehicle. Thank you for this 5-star review and here's to many more years of working together. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

April 29, 2025

Spotless performance- a first class operation . My car came back looking like new! Very pleased! More

by kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myra
Apr 30, 2025 -

Toyota Carlsbad Parts & Service responded

Kevin, We couldn't be happier to see that you receive top-notch service here. We hope your Toyota is treating you well and we hope to continue to assist with all of your vehicle needs for many years to come. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

April 28, 2025

The collision dept was very professional and very aware of how to treat a customer. Explained in detail why each part was important to bring back my Lexus to original. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Elliott
Apr 29, 2025 -

Toyota Carlsbad Parts & Service responded

Joe, We're always here to help and we're happy to see our team worked its hardest to make sure your Lexus looks as good as new. We appreciate your positive feedback and we're here should you ever need our services again in the future. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

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