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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.8
940 Reviews
Call Dealership (760) 438-2000

6020 Avenida Encinas

Carlsbad, CA

92011

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940 Reviews of Toyota Carlsbad Parts & Service

March 05, 2025

David Wade was very courteous and professional from the beginning to the end, he also explained in detail the issue with the sensor and gave appropriate recommendations. My visit to Toyota service was ver More

by mcarrillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wade
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Mar 06, 2025 -

Toyota Carlsbad Parts & Service responded

We couldn't be happier to see that David took great care of you from start to finish and ensured you drove home satisfied. We'll be sure to share this 5-star review with him and we look forward to seeing you here at your next visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

March 05, 2025

Great customer lounge with free custom coffee and danishes, friendly service and followup, and free car wash More

by MIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Ramstad
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Mar 06, 2025 -

Toyota Carlsbad Parts & Service responded

Mike, We couldn't be happier to see that you enjoy the amenities we offer our valued customers. Thanks for being part of our Toyota Carlsbad Family and here's to many more years of working together. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

March 04, 2025

Always get out quickly but enjoy the coffee and Danishes while waiting. Dave always treats me right . This time he told me about Toyota Care +to extend my free service visits. More

by dennis r
Recommend Dealer
Yes
Employees Worked With
Dave Wade
Report | Print
Mar 05, 2025 -

Toyota Carlsbad Parts & Service responded

Dennis, We're glad you always receive prompt service and you enjoy our amenities while you wait. We hope your Toyota is treating you well and we can't wait to see you here at your next visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

March 03, 2025

Super seervice as usual Dave is the best ASM. Ever The waiting room and coffee was very nice also More

by howardschuler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ramstad
Report | Print
Mar 04, 2025 -

Toyota Carlsbad Parts & Service responded

Hi Howard, Dave is awesome and it's no surprise he always provides you with the best service possible. We're happy that you're comfortable while you wait for your vehicle to be serviced and we look forward to continuing to work together for years to come. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

February 26, 2025

Always professional and courteous. Communication is articulate and straight to the point. Thank you for your help. More

by ryantrevino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ramstad
Report | Print
Feb 26, 2025 -

Toyota Carlsbad Parts & Service responded

It's our pleasure, Ryan! Thank you for being a valued customer and thank you for this 5-star review. We're glad you're always well taken care of here and we can't wait to continue to assist with all of your vehicle needs for years to come. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

February 22, 2025

I don't know why I made an appointment to then wait three and a half hours for a rotation/inspection! This is unreasonable and unacceptable. My time is far more valuable than this, and I have already decided More

by dscollins75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer, Kevin
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Feb 24, 2025 -

Toyota Carlsbad Parts & Service responded

We truly appreciate our customers scheduling appointments, as it helps us manage incoming service requests efficiently. However, we understand that wait times can sometimes vary depending on the type of service, the volume of customers, and the time of day. We sincerely apologize for the extended wait you experienced. If you’d like, I’d be happy to look into your specific service visit and see what may have caused the delay. Please reach out with your details, and we’ll do our best to address your concerns. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

February 21, 2025

Dave Ramstead has always been awesome over the years! Also so happy to see Prager Brothers in your cafe! Thank you More

by trishsiscon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave, Ramstead
Report | Print
Feb 21, 2025 -

Toyota Carlsbad Parts & Service responded

Hi Trish, Dave is awesome and it's no surprise to see he's taken great care of you over the years! We can't wait to share this with him and we can't wait to continue to help take care of all your future Toyota needs! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

February 19, 2025

Awesome service provided by Tanner Pierson from start to end, appreciate the communication with the updates. More

by ttoluao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Pierson
Report | Print
Feb 19, 2025 -

Toyota Carlsbad Parts & Service responded

It's great to see Tanner took great care of you from start to finish at your recent visit! We can't wait to share this with him and we can't wait to see you here at your next visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

February 18, 2025

Excellent service e. Dave was very knowledgeable about my vehicle and since I don't drive long distances. We will wait for oil change. In may..thanks Mary B More

by Mary B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Wade
Report | Print
Feb 18, 2025 -

Toyota Carlsbad Parts & Service responded

Mary, We're happy to see you received quality service from Dave. We'll be sure to share your positive feedback with him and we look forward to seeing you here in May for your oil change. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

February 18, 2025

My service agent Dave did a great job taking care of my 45,000 service and got me some good discounts online. A solid 5 for him and his team. The only reason for the 4 rating is the dealership doesn’t offe More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Report | Print
Feb 18, 2025 -

Toyota Carlsbad Parts & Service responded

Hi Rob, We're very happy to see Dave ensured you received the quality service you deserved. While we do not offer on-demand shuttle services, we do provide a complimentary shuttle to and from the outlet mall every hour on the hour. We hope this service can be of some assistance during future visits. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

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