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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.8
860 Reviews

6020 Avenida Encinas

Carlsbad, CA

92011

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860 Reviews of Toyota Carlsbad Parts & Service

August 29, 2020

Marley is very helpful at my appointment for a fix of my car. She was very helpful in explaining me what to expect and when I get my kit to be able to fix my mirrors. This is my first appointment at Toyota. More

by Dinara S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marley Marra, Amber Morris
August 28, 2020

Toyota Carlsbad is a good service center. People precautions for the covid-19. Mr. Tayler Walker had nice service, quick response my questions. I completely satisfied the service. More

by su1442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Walker
Aug 28, 2020 -

Toyota Carlsbad Parts & Service responded

Thanks for your review!

August 25, 2020

Well organized system to check in my car. The efficient staff was friendly and dressed professionally. The work was done on time, and the cashiers were very good at their jobs. More

by mjefferson91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Morris
Aug 26, 2020 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your review!

August 21, 2020

Mistakenly left bag of goods on rental car counter and one of cashiers stole it. No values in car being repaired TG. Unpro very pissed. More

by Sm99rr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Did not get names, Amber Morris
Aug 21, 2020 -

Toyota Carlsbad Parts & Service responded

Hello! In reviewing the footage we do see you leaving with the bag from our service counter. Possibly you misplaced it elsewhere? Please reach out to me for more details. Vanessa Rodriguez Customer Relations Manager Direct: (760) 918-3795 Email: vrodriguez@toyotacarlsbad.com

August 18, 2020

Pete was great! He kept me updated and my car was done on a timely matter. I plan to return to Toyota for my next service More

by Elsye mercaso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete
Aug 18, 2020 -

Toyota Carlsbad Parts & Service responded

thank you for your review!

August 17, 2020

As always expert service in a timely and affordable manner. Great place to get the company truck serviced on a Saturday in and out in less than 3 hours. Very friendly helpful staff. More

by normldcm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yelena Tachenko
Aug 18, 2020 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your review! We appreciate you!

August 15, 2020

Fast service today and I was 90 minutes late. Much better service this time compared to the last time. Everything seemed like clock work. Good service rep. More

by Brando
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Morris
August 12, 2020

Dave Ramstad does a good job and explained it to me in detail. He give me a good discount.. The Cashier is also friendly and very nice More

by idortiz96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Ramstad
Aug 12, 2020 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your review! We appreciate you!

August 07, 2020

Great and efficient service. Always greet and welcome Great and efficient service. Always greet and welcome customer. Waiting time is always in the range of work. Good team work and keep the place cle More

by Vala
Recommend Dealer
Yes
Employees Worked With
Amber Morris
August 05, 2020

Loaner provided Thanks to Toyota Carlsbad for providing a clean loaner while my recall work was being done. The employees were very accommodating. Easy to get in and More

by Tonisells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Coffey, Miguel Technician, Caitlin York
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