Toyota Carlsbad Parts & Service

Customer service is very good at explaining maintenance requirements/ repairs. Also appreciate the competitive pricing and quick turnaround. requirements/ repairs. Also appreciate the competitive pricing and quick turnaround. More

Friendly service. Excellent work. I'll definitely return for my next service. Thank you so much. Excellent work. I'll definitely return for my next service. Thank you so much. More

Happy with the service here. The lobby is a comfortable place to get work done while I wait, and I like how any extra repairs is simply accepted or declined via a mobile website. The lobby is a comfortable place to get work done while I wait, and I like how any extra repairs is simply accepted or declined via a mobile website. David took care of me with a loaner vehicle when the repair was running late due to a busy day. More

My service advisor (Noah) was very good at determining what needed to be done, estimating costs, keeping me statused, and answering all questions. He is top level! what needed to be done, estimating costs, keeping me statused, and answering all questions. He is top level! More

The Service Advisor and Service team was quick and efficient in completing the repairs on my vehicle. efficient in completing the repairs on my vehicle. More

Great location and garage set up. Comfortable setting plenty of seating. Pretty quick check in process. Comfortable setting plenty of seating. Pretty quick check in process. More

Went to diagnose an issue with a knocking noise. They couldn’t give me an answer and wanted to charge ridiculous amount for chassis ears. Took it to my regular mechanic and they got the issue right They couldn’t give me an answer and wanted to charge ridiculous amount for chassis ears. Took it to my regular mechanic and they got the issue right away.. sway bar links are worn. Quick and easy diagnosis that the Toyota dealer should have been able to see. They also suggested replacement of control arms for an alignment issue (can’t get a couple things exactly to spec) that’s been a problem since I bought it from them 1.5 years ago (which also has nothing to do with the knock noise issue I brought it in for). Vehicle has less than 50k miles. Control arms should not need to be replaced. They couldn’t even say that this would fix the alignment issue I’ve been noticing with the steering wheel cocking to the left but still driving straight. It gave the impression they just wanted me to dump a bunch of cash into the car just to “see what happens.” The one nice thing was that they didn’t charge me for the alignment they did there (idk maybe cause they couldn’t get all of it into spec) or the brake inspection (that didn’t need to be done in the first place and not something I asked for). More

Mr. Taylor is a nice and professional person, he is very knowledgeable, honest man and I believe everything that he said regarding my truck. I like the service, the waiting area the coffee and the people . knowledgeable, honest man and I believe everything that he said regarding my truck. I like the service, the waiting area the coffee and the people . The only thing is the waiting time, my appointment time 8 o’clock am . I was there before 8 and I am waiting inside my car for 20min.before Taylor came he apologized accepted but waiting time 3.5 hours. It’s okay waiting but I hope you guys improve better next time. By the way I like your free car wash. More