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Town and Country Ford
Charlotte, NC
365 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 365 reviews
October 05, 2017
Great Experience I walked in not knowing I would be able to leave with a brand new car. Chris Williams helped me from beginning to end... He made sure I drove off the I walked in not knowing I would be able to leave with a brand new car. Chris Williams helped me from beginning to end... He made sure I drove off the lot in a brand new car!!! More
by Toya7615
Employees Worked With
Chris Williams
August 30, 2017
Great service! Jay Eldarini was an exceptional sales man, answered all our questions, was concerned that all of our needs were met, which made car buying fun! Will d Jay Eldarini was an exceptional sales man, answered all our questions, was concerned that all of our needs were met, which made car buying fun! Will definitely go back in the future. More
by Nicole Chassard
Employees Worked With
Karen
August 28, 2017
Great experience This was by far the best experience I've had with any dealership. Great customer service and prices. I am very satisfied and would recommend town and This was by far the best experience I've had with any dealership. Great customer service and prices. I am very satisfied and would recommend town and country to all of my friends and family. More
by Monia6392
Employees Worked With
Jay Eldarini
July 21, 2017
Amazing service The service here was phenomenal, they took every step neccesary to put me in the car that I wanted. Really went above and beyond in terms of service a The service here was phenomenal, they took every step neccesary to put me in the car that I wanted. Really went above and beyond in terms of service and everything else, would absolutely recommend to anyone looking to buy a Ford. More
by FocusST1
Employees Worked With
Ken
January 03, 2017
scheduled service i continue to use town and country ford for our regularly scheduled service. the staff is friendly, knowledgeable and prompt. i make an appointment f i continue to use town and country ford for our regularly scheduled service. the staff is friendly, knowledgeable and prompt. i make an appointment for service and they get me in and out in a reasonable amount of time. cafe is good, as is the food. John Lomenzo is the service rep i had my most recent experience with, he discovered the battery in my remote was defective and had it replaced. i will continue to use town and country ford as our service center. More
by tamgc
Employees Worked With
john lemenzo
December 31, 2016
Always the best!!! I have always had the best salesperson every time I buy here. Very fast !! I never look any place else because they always have what I want. Over I have always had the best salesperson every time I buy here. Very fast !! I never look any place else because they always have what I want. Over 20 sales from here in 16 years. More
by Masonman22
Employees Worked With
Rene is always the best!!
December 27, 2016
Great time I recommend this ford dilership they have the best costumer service, we had a great time looking for my mustang great price great, attitud no rush ama I recommend this ford dilership they have the best costumer service, we had a great time looking for my mustang great price great, attitud no rush amazing time thank you country ford am so happy. More
by Nala250r
Employees Worked With
Alaisha
December 26, 2016
Great service Brought my mustang in for multiple issues. Gary was great and kept me informed. Even offered a loaner car when he knew it was going to take more then Brought my mustang in for multiple issues. Gary was great and kept me informed. Even offered a loaner car when he knew it was going to take more then a day to fix. We have bought 4 cars from here and plan to continue returning. More
by Mchilders2323
Employees Worked With
Gary
December 26, 2016
Mark Page - Excellent service as always! The title says it all. I always get a PERFECT service experience when dealing with Mark. He's the best in the business. Thank you Mark. The title says it all. I always get a PERFECT service experience when dealing with Mark. He's the best in the business. Thank you Mark. More
by MustangGuy
Employees Worked With
Mark Page
February 11, 2016
BUYER BEWARE!!! Today is 2/11/16. On 12/18/15, I purchased a fully loaded 2015 F-150 King Ranch from T & C Ford that had multiple significant cosmetic flaws. Several Today is 2/11/16. On 12/18/15, I purchased a fully loaded 2015 F-150 King Ranch from T & C Ford that had multiple significant cosmetic flaws. Several were found the day of purchase once the vehicle was delivered, unfortunately, that was after the 3 HOUR paperwork session was completed. I was assured each issue would be addressed, and that I should not be concerned. Of course, I was told the paperwork would only take 45-60 minutes!! The other cosmetic flaws were discovered on 12/19/15 and 12/20/15. These were brought to the attention of T & C Ford early on 12/21/15. At that time, I communicated my belief that the many issues could indeed be repaired or replaced, but that was not something I wanted to participate in. As a result, I proposed we void the 12/18/15 sale and target the purchase of a 2015 F-150 Platinum I was interested in. The dealership ignored my request. But then again, the dealership created the flaws, not Ford Motor Company!! After multiple phone calls and emails, a meeting was finally set to review the growing list of issues associated with my truck. A date of 1/4/16 was set to complete the repairs, and I subsequently left the truck with them on that date for a period of 5 days. While many of the original issues were pursued, not all were completed, and additional issues arose. Chief among the latter set of issues is the fact that their detail shop damaged $5K worth of wheels and tires. The damaged wheels and tires were replaced on 1/8/16 with another set from a truck in their lot inventory. However, it was soon discovered that the replacement wheels were also scratched by the same internal detail shop that damaged the original set. This particular damage was noted by multiple Ford representatives on 2/4/16 when a comprehensive review of my truck was completed by a Ford Field Service Engineer named Alan. Alan asked that I give him 2 business days to formulate a plan of action for the outstanding items reviewed. Chief among those items are the severely etched glass, the scratched wheels, the etched paint, and the mismatched door panel. Also, be advised, the damaged wheels and tires were placed on a 2016 King Ranch with the hopes that the next guy wouldn't notice!! Today, we are now one week removed from that 2/4/16 meeting, and no plan of action has been communicated by Ford or by local T & C personnel. Even a moderate resolution here is being made impossible by T & C Ford. Keep in mind that I have contacted my sales person (Carl Ralston), his sales manager (Keith Starnes), the dealership General Manager (Charles Pierce), the dealership Operations Manager (John Lomenzo), the dealership Service Advisor (Jacob Groeneveld), the dealership Service Manager (Steve Ganc), Ford Motor Company Rep (Sonia Ortiz), Ford U.S. Sales Director (Dave Mondragon), and Ford Field Service Engineer (Alan ??). My attempts have been via email, telephone, and actual visits to the dealership. This has been going on now for almost 2 months. So, when you consider +/- $3,000.00 of severely etched glass that needs replacement, +/- $4,000.00 worth of wheels that have been scratched, at least $400 of paint detailing to remove etching, no less than $800.00 of interior parts that need to be replaced, and other various items in need of attention, I would say the time has come to revisit my original request of 12/21/15 and put me in a new truck sooner than later. Please note that my truck has only 1,810 miles currently showing. This entire process has placed significant strain on my personal time, my professional schedule, and my wallet. I simply want to move forward in a vehicle that reflects $62,000.00 of my hard earned money. The current vehicle in my possession does not. As a result, I now have case files with The NCDOJ and The BBB Auto Line. It appears mediation will soon follow, which I view as an unfortunate path to pursue, but one that has been made necessary by T & C Ford. BUYER BEWARE!!! More
by Exhausted
Employees Worked With
Charles Pierce, Keith Starnes, Carl Ralston, Jacob Groeneveld, John Lomenzo, Steve Ganc
