Town and Country Ford

A Racist Dealership With Disgusting Service!!! Stay Away! I give them 0 stars! Don't even know where to begin with these nasty people! I have a Lincoln with top of the line PremiumCare warranty and Bumper to I give them 0 stars! Don't even know where to begin with these nasty people! I have a Lincoln with top of the line PremiumCare warranty and Bumper to Bumper. Brought my car in and explained all the issues-all my issues were also verified by another dealership. I had to fight for a rental I was entitled to. John refused to honor my Ford Lincoln warranties and didn't even fix a safety recall with my door locks. John called me on my way out of town and told me he was canceling my rental and would not be paying. I had to literally turn around and come back to Charlotte to turn in the rental and pick up my car that they refused to fix even though they acknowledged all my car issues. John even called the police on my boyfriend saying he was trespassing because he was talking to him about him refusing service and my warranties. This is the most unprofessional dealer I have ever dealt with. I called Lincoln's Client Rationship Center and made a claim. They said that they would be in contact with this dealership because they absolutely cannot refuse to fix a safety recall that is on my car or honor my Ford warranty. This place is a joke! Stay away! More

POOR CUSTOMER SERVICE I brought my 2001 F-150 in for service under warranty. They created a noise in the engine. They refused to fix it. Owner refused to talk to me. I I brought my 2001 F-150 in for service under warranty. They created a noise in the engine. They refused to fix it. Owner refused to talk to me. I looked at the customer service manager and told him I bought my last ford!! I want to thank them for forcing me to buy Toyota. I have bought two tundra, Seanna van, camry. LOVE THEM won't turn back. More

Made several phone calls to dealership for new Explorer. Originally worked with very nice new salesman (Mike); however, next day, he was no longer with dealership. After that, I received poor customer servi Originally worked with very nice new salesman (Mike); however, next day, he was no longer with dealership. After that, I received poor customer service, no return phone calls. Renee and Adam refused to contact other dealership where vehicle I was interested in was traded with. Town and Country lived up to their poor reputation; will never purchase vehicle from them, will not recommend this dealership and will tell others of my bad experience with them. FYI I contacted the other dealership that the original Explorer I was looking at was trasferred to. I have since traveled the 166 miles to that dealership to purchase my new 2014 Explorer. More