Town and Country Ford

The BEST service anywhere! I live only 7 miles from the closest Ford dealer and yet, I choose to drive 32 miles to this dealer. They heads and tails above our local dealer. Fr I live only 7 miles from the closest Ford dealer and yet, I choose to drive 32 miles to this dealer. They heads and tails above our local dealer. From the moment you drive in until you leave the dealership these guys know customer service. Quick, easy and to the point, I cannot say enough nice things about the service department. My local contact Steve is fantastic and I'd give them 10 stars if possible. Call them, you will not regret it! More

Patti's 3rd SHO Always a great experience. No haggling involved. Have purchased several new vehicles from this dealership over the last decade and will buy my next ca Always a great experience. No haggling involved. Have purchased several new vehicles from this dealership over the last decade and will buy my next car there. More

Fast purchase nice car! Seems like nice dealership. Sales man was nice. Not pushy like other salesmen. Car seems like a good running car. I would recommend talking to Carl to Seems like nice dealership. Sales man was nice. Not pushy like other salesmen. Car seems like a good running car. I would recommend talking to Carl to buy a car. More

NOT TRUTHFUL I found a CPO Fiesta with very low mileage, so I drove 4 hours to purchase this vehicle. The salesman seemed nice yet unwilling to go the extra mile. I found a CPO Fiesta with very low mileage, so I drove 4 hours to purchase this vehicle. The salesman seemed nice yet unwilling to go the extra mile. I asked if they could adjust the out the door price a couple hundred dollars. He said they are like carmax, no negations. The price was still good compared to what you would pay in the Lynchburg VA area. They also say they will bring the vehicle to you within 2 hours. I asked about meeting, he said they would need to hire someone to drive since I didn't have a trade in and I would need to pay for that. Being in VA we have front license plates, the car did not have a mount for one. My father in-law told the salesman we needed one, he walked inside not sure if he spoke with anyone. When he came back he said they will mail one, after 2 1/2 weeks never got it, called several times on his cell he wouldn't answer his phone since he already made the sale. Called to speak with manager who got him to call me with another lie, it was mailed and returned because they shipped to wrong address but another one went out today which was 5 business days ago and still no bracket. Just tell me you are not sending it so I can purchase one. I know it is just a plate mount but I don't like being lied to, that is what salesmen do best. The vehicle has been fine although the inspection they gave this CPO was not done very well. I have found several minor issues that should have been addressed prior to the delivery of the vehicle. lucky it is still covered under the manufactures warranty and they are being repaired. More

Kent Bateson is the best! I was unexpectedly in the market for a new car and Kent Bateson worked with me to determine EXACTLY what car would work best for my situation. I had a I was unexpectedly in the market for a new car and Kent Bateson worked with me to determine EXACTLY what car would work best for my situation. I had a complicated geographic move involved and they seamlessly took care of tags and car registration More

Friendly atmosphere, no pressure sales experience The sales team at Town and Country Ford were very friendly and knowledgeable. My salesman Kent took the time to explain everything and answered any qu The sales team at Town and Country Ford were very friendly and knowledgeable. My salesman Kent took the time to explain everything and answered any questions I had clear and thoroughly. I definitely recommend stopping in and talking to Kent and his team if you are in the market for a new or used vehicle. Thanks again Town and Country Ford for a great buying experience. More

Service when promised Service depart delivered as promised. Very smooth operation from making the appointment, bringing in car, and nice waiting area. Cashier was pleasant Service depart delivered as promised. Very smooth operation from making the appointment, bringing in car, and nice waiting area. Cashier was pleasant to deal with, even no discount was offered or provided, even when asked. It is what it is, as they say More

Awesome Experience!!! Brought my 2000 Ford Focus SE in for service and discovered it would be better to just get another vehicle. Daniel was great and helped me with a pur Brought my 2000 Ford Focus SE in for service and discovered it would be better to just get another vehicle. Daniel was great and helped me with a purchase of a 2016 Ford Focus SE. The entire process very smooth and a great buying experience. Congrats to the entire staff at Town and Country Ford Independence Blvd. More

Bought Used Car and Service Bought a Used Car: Their service is excellent. They made sure I was happy with my used car and made sure it was serviced! I appreciate all the help! Bought a Used Car: Their service is excellent. They made sure I was happy with my used car and made sure it was serviced! I appreciate all the help! More

Service was Awesome Bill Worthington lead the service team in servicing my vehicle and made sure I had a loaner to use so that I would not have to reschedule my appointme Bill Worthington lead the service team in servicing my vehicle and made sure I had a loaner to use so that I would not have to reschedule my appointments, They went out of their way to provide personal service when they unloaded my car and loaded the loaner with all the materials I use in my profession. When I returned to pick up my car they did the same. I appreciate the excellent service I received. More