Town and Country Ford

I can’t say enough about the professionalism of this place and Mr Frank DeFeo. From the moment I pulled in he made me feel important and he made sure I else’s taken care of all the way around. He stayed place and Mr Frank DeFeo. From the moment I pulled in he made me feel important and he made sure I else’s taken care of all the way around. He stayed in excellent communication with me and even pulled my car around for me when it was ready. I’ve been a loyal customer with Young Ford for over 20 years and this Guy is so good at his job I thought he was a manager or at least should be. I’m so happy my Ac was fixed in a few days and I will always trust these guys to take care of my car and me. More

BUYER CAUTION Having purchased a new F150 from Town and Country Ford of Charlotte back in 2013, I came back to this dealer based on the prior experience I had with Having purchased a new F150 from Town and Country Ford of Charlotte back in 2013, I came back to this dealer based on the prior experience I had with Suat. Unfortunately, my latest experience was not nearly as good. To get straight to it, I wanted to caution future buyers that are going through T&C's sales system and that have reserved a time to view a vehicle at this dealership to call ahead day of incase they have double booked viewings for the same vehicle. Even then, walk-ins still take precedence even if you have a reserved time and had worked with three separate individuals at this location on a deal (two customer service agents, Lance and Joseph and one Sales Manager, Charles). Having spent the prior two weeks discussing the vehicle I was interested in with the aforementioned individuals along with discussing terms and trade-in, I scheduled an appointment to view the vehicle I wanted. My wife and I arranged for a sitter for my 5 year old and spent the next hour + driving to this location. Arriving a few minutes late, we were greeted with one of their sales experience guides only to be told 5 minutes later that the vehicle was sold. Livid, I mentioned to the experience guide that my wife and I drove a distance and had a reservation to view the vehicle including talking with Charles the day before (who had me download the car trade-in app and take several photos to determine my trade-in value. After several failed attempts to get ahold of Charles later that day, I called their general sales number again and was presented with Joseph Miller who had confirmed my appointment time). The experience guide got Charles, told him the situation and they disappeared for 10 minutes, only adding to my frustration. While waiting in the lobby, I approached the general manager, Charlie, who I recognized from the website and told him the dilemma. The GM made no effort to empathize with the situation and brushed me off saying 'it happens all the time'. Gaining in frustration, my wife and I left the show room floor and headed outside only to see the vehicle I had an appointment to see driving off the lot with its new buyer (salt in the wound). To add to it, Charles and the experience guide then show up a minute later in a vehicle close to what I had intended to purchase but not quite. They just assumed I would accept a lesser vehicle in terms of trim albeit a few years newer. After acknowledging that I wasn't interested, my wife and I got in my car to then be greeted by a voicemail I received from the dealership. It was a woman at the front desk explaining that the vehicle I wanted had been sold and hoped I wasn't too far along in my trip to the dealership...sigh. Given the COVID situation which we were told was the reason for the reservation, we assumed incorrectly that the vehicle would be available and held for us. Regardless of the situation or prior commitments or dealings, potential walk-ins and money in hand will always take precedence. More

The salesman i had kent was a great help to me getting my car I suggest this place to anyone the car is great thank you again town and ford dealership car I suggest this place to anyone the car is great thank you again town and ford dealership More

I’ve had my truck in the body shop twice. Daryl Price is the one I had been dealing with for my repairs. I was very satisfied with Darrell in the work and repair on my truck. I would send everyone that ask the one I had been dealing with for my repairs. I was very satisfied with Darrell in the work and repair on my truck. I would send everyone that ask for body repairs to see Darrell Price at Town Country Ford Body Shop. Thank you making my Truck look like new again. John Howell More

Truck Body Damage Repairs My 2014 F-150 was damaged in an accident caused by another party. The Collision Center helped me through the process and were extremely courteous and My 2014 F-150 was damaged in an accident caused by another party. The Collision Center helped me through the process and were extremely courteous and kept me posted along the way. They coordinated my rental car so I wouldn't be delayed, even though this was all handled through the other party's insurance company. Many thanks to Shannon Epting and Daryl Price for all their help! More

Very nice dealership. Loved the diner that we could grab a bite to eat. Jay was very informed and no pressure sales. The whole thing went great. Jay even delivered the car to our house due to the Corona iss a bite to eat. Jay was very informed and no pressure sales. The whole thing went great. Jay even delivered the car to our house due to the Corona issues More

Was in and out in no time got a awesome deal and a awesome new van Carl made my shopping experience easy and stress free. awesome new van Carl made my shopping experience easy and stress free. More

Fast friendly service. Got me in and out quickly. Friendly staff. Really good experience was late due to accident down below dealership called them and was told not to stress it they would service Friendly staff. Really good experience was late due to accident down below dealership called them and was told not to stress it they would service my vehicle anyway More

David and Adam were amazing! So thankful for these guys and the customer service they provided! 12/10 recommend this dealership because of these two! and the customer service they provided! 12/10 recommend this dealership because of these two! More

Very polite and doing a good job! They have a tough job and they do a good job. Most importantly when there are issues they are there to assist. Ford itself may take a while and may They have a tough job and they do a good job. Most importantly when there are issues they are there to assist. Ford itself may take a while and may not always be willing to help but I have found that Town and Country has a really good service department. More