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Town and Country Ford

Charlotte, NC

4.8
303 Reviews
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5401 E Independence Blvd

Charlotte, NC

28212

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Showing 303 reviews

September 20, 2020

It’s simple; Mike made my experience smooth and convenient! Thanks Mike!!!! I am writing additional words here only because there is a 25 word requirement. More

by Maxie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 23, 2020 -

Town and Country Ford responded

Maxie, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 15, 2020

The service writers are great. appts are reasonable. I have had my cars serviced there for years. I also like the resteraunt. I wish I could get a manicure while i was ther. Oh well! More

by gkunde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mike
Sep 16, 2020 -

Town and Country Ford responded

Gkunde, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Town and Country Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2020

Service advisor was knowledgeable and understanding. Performed maintenance under warranty as expected. I always use Town and Country for all of my maintenance and have never been disappointed. More

by bbalay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob
Sep 07, 2020 -

Town and Country Ford responded

Bbalay, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

September 01, 2020

Everyone was so professional, patient, and courteous. I was very pleased with all aspects of the car buying experience!! I would certainly recommend Town & Country Ford to anyone desiring to purchase a new More

by Joanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Ralston, Karen Robertson (emails), a couple more whose names escape me (sorry)
Sep 04, 2020 -

Town and Country Ford responded

Joanie, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Town and Country Ford

August 31, 2020

Great service friendly staff was very helpful with my truck. They had to fix the turbo that was a defect.took time to order all parts, but I was happy with the service. More

by Chillwill1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
Sep 02, 2020 -

Town and Country Ford responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 17, 2020

After two weeks of searching for a car for my wife, Hugh Johnson Jr. was there to answer all of my questions. My family and I were caught in Hurricane Isaias which totaled our brand New Tahoe and we were wi More

by matthew.wilson06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugh Johnson JR
Aug 19, 2020 -

Town and Country Ford responded

Hi Matthew, thank you for the kind words. We are still sorry to hear about your Tahoe, but we are glad Hugh was able to help you find your new vehicle. If there's anything else we can do for you, please don't hesitate to reach out. Have a great day!

Aug 19, 2020 -

Town and Country Ford responded

Hi Matthew, thank you for the kind words. We are still sorry to hear about your Tahoe, but we are glad Hugh was able to help you find your new vehicle. If there's anything else we can do for you, please don't hesitate to reach out. Have a great day!

August 13, 2020

VERY GOOD The team is very fast in getting the job done, I've never had issues with the quality of the job either. The communication with the customer is also More

by rospetto85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McPherson
Aug 19, 2020 -

Town and Country Ford responded

Hi Rospetto85, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2020

We found the exact car we were looking for online and it was at this dealership. Drove almost 3 hours to get here to see the car and bought it after they had closed for the day. They picked us up from the t More

by Dustin N
Recommend Dealer
Yes
Employees Worked With
Carl, Swat
Aug 19, 2020 -

Town and Country Ford responded

Dustin N, thank you for your kind review; we are happy to pass along your comments to the team here at Town and Country Ford! If you ever need anything else from us, please feel free to reach out. Have an awesome day!

July 30, 2020

Quick service Always very friendly and courteous. The truck was serviced quicker than I expected for a 20K service and state emissions test. Place is always clean More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McPhearson
Aug 05, 2020 -

Town and Country Ford responded

Brian, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Town and Country Ford

July 30, 2020

Great service Great explanation of work needed and time length was fine. I just didn't receive my car wash like I did with my past services. More

by rosagil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
Aug 05, 2020 -

Town and Country Ford responded

Thank you for letting us know how we did. We will use your comments to ensure that this doesn't happen in the future. We do hope we can be of assistance in the future. Take care!

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