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Town and Country Ford

Charlotte, NC

4.8
303 Reviews
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5401 E Independence Blvd

Charlotte, NC

28212

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Showing 303 reviews

November 27, 2020

A routine oil change and tire rotation. They kept me updated and provided service updates via texts and answered my questions as well in a timely manner. Also, washed my car. Very pleased, as always. More

by laura.clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gill
November 26, 2020

The advisor asked all the questions, really felt like they cared. Measure the tread depth of my tires also! Follow up with phone call and text message. All was done in a timely manner, More

by Lou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept.
November 23, 2020

Town and Country completed my service promptly and the staff was very courteous and friendly. The waiting area was very clean. They have taken necessary steps for Covid. More

by FlitNC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lomenzo
November 02, 2020

I had my car at another well known shop and they couldn’t diagnose my DTC (Trouble Codes). I went to Town & Country Ford on Independence Blvd. and spoke with service writer Bill Worthington. He said he was c More

by Charles J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Worthington, Tim Richardson
November 02, 2020

This was the easiest experience I've ever had buying a new vehicle. The salesman was informative about the entire process without being "pushy" or overbearing. When we took delivery, he went over everyt More

by Luvin' my truck!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
October 27, 2020

Could not be happier with the buying experience. Carl was extremely helpful throughout the process. Very knowledgeable in the F150 product, as well as the best financing options. If he did not know the answe More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Ralston
October 12, 2020

I had the pleasure of dealing through Suat who was extremely helpful and knowledgable. Karen in Sales Administration was also great to work with. Definitely good people. More

by dramsey46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suat Kokcinar, Karen Robertson
Oct 14, 2020 -

Town and Country Ford responded

Dramsey46, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!

October 12, 2020

They are the reason we bought another CMax--the service. They've gone out of their way for me and added services but with no added charge. Much better than the average city dealership that is simply a pup More

by rickfineout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lomanzo, Bob Reeke, more...
Oct 14, 2020 -

Town and Country Ford responded

Rickfineout, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 27, 2020

I have always been pleased with the services I have gotten, wonderful people also! I would not take my car anywhere else. I love my Ford! More

by Susan B. Hollar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danyl
Sep 28, 2020 -

Town and Country Ford responded

Susan B. Hollar, thank you for your kind review; we are happy to pass along your comments to the team here at Town and Country Ford! We look forward to your next visit! Take care!

September 25, 2020

listened to explanation of the issue, kept me advised of status and called when completed. Checkout cashier was pleasant. Car was delivered to me with a freshly washed exterior. More

by Edge Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan
Sep 28, 2020 -

Town and Country Ford responded

Edge Driver, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!

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