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Town and Country Ford

Charlotte, NC

4.8
295 Reviews
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5401 E Independence Blvd

Charlotte, NC

28212

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Showing 295 reviews

November 20, 2024

Pleasurable experience with a friendly staff from the salesman to the finance personnel all the way thru the process More

by divitojm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kent Bateson
Nov 21, 2024 -

Town and Country Ford responded

We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

November 10, 2024

Carl was very patient while I was deciding what I wanted. He also was very mindful of my time once I made my choice More

by Amanda
Recommend Dealer
Yes
Employees Worked With
Carl Ralston 👍🏼
Nov 13, 2024 -

Town and Country Ford responded

Amanda, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

November 01, 2024

The dealer ship was very nice the people were nice they are straight forward. My salesmen Kent was really nice overall experience pretty good. More

by Jettlandsperger
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kent
Nov 07, 2024 -

Town and Country Ford responded

We really appreciate your positive review! We look forward to your next visit! Take care!

October 26, 2024

My experience was nice, quick and I was out with my truck quickly. Thank you More

by foard220
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tray Smith
Nov 01, 2024 -

Town and Country Ford responded

We appreciate your positive review about your recent experience with us! Thank you again for the great review!

October 25, 2024

I just bought 2 used cars from this dealership and did a 3rd party new purchase inspection and found that both cars has a total repair bill over $20000. I do not recommend buying a car at this dealership. More

by Bg0511
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Charles Wallace
Nov 01, 2024 -

Town and Country Ford responded

Hello, We appreciate you taking the time to leave us your feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Town and Country Ford, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (704) 557-0596 to discuss ways we can better serve you in the future.

October 23, 2024

The customer service was great! The dealership was very clean! Carl Ralston was very professional and didn’t pressure us in buying at all. I came to just look and test drive and end More

by Hamilton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Ralston, Suat Kokcinar
Oct 26, 2024 -

Town and Country Ford responded

Hi, we're happy to hear you had such a positive experience with our team! We hope you have a great day!

October 23, 2024

I went in to buy a 2022 civic. Dirty people who tried to run my credit without asking. They wouldn’t work on the prices except the xx 1000$ worth charges they added on. More

by joshiethart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex(704-668-7565)
Oct 25, 2024 -

Town and Country Ford responded

Hello, It is disappointing for us to hear that your experience was anything less than exceptional. We would like to have a better understanding of your experience. Please reach out to our General Manager at (704) 557-0596 at your earliest convenience. We look forward to hearing from you.

October 19, 2024

Alex is terrific, friendly, & patient. Super knowledgeable explaining the different options about the Mustang we purchased. Thanks Alex More

by pat63.pal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abe Colon, & Suat
Oct 25, 2024 -

Town and Country Ford responded

We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

October 08, 2024

Ask for Kent and Adam. They made the process so easy, up front pricing, fair trade value, and no high pressure tactics. Best Ford dealer I’ve ever bought from. More

by Mgg0106
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kent, Adam
Oct 12, 2024 -

Town and Country Ford responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Town and Country Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

October 01, 2024

Second experience that has been amazing. Sales and management staff is top notch. We absolutely love our 2024 F150 AND our 2024 platinum Expedition. Thank you guys for making our experien More

by Brandmypal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl, Suat and finace mgr
Oct 05, 2024 -

Town and Country Ford responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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