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Town East Ford - Service Center

Mesquite, TX

4.6
475 Reviews
Call Service Center (972) 584-9140

475 Reviews of Town East Ford - Service Center

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March 26, 2024

I always receive great service. Jim is awesome best customer care team I could ask for. More

by CHARLOTTE.BELL95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Artrip III, Service Consultant
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Mar 27, 2024 -

Town East Ford responded

Thank you for the fantastic review! Hearing that you consistently receive great service and consider our team, especially Jim, to be the best is truly rewarding for us. We appreciate your loyalty and trust in us. Jim will be thrilled to hear you recognize his excellent customer care! We look forward to continuing to exceed your expectations. Thank you for choosing Town East Ford!

March 26, 2024

took 3 hours to purchase my lease end truck. 2 hours for service center. way too much time. More

by W_SGARD703
Service Time
Recommend Dealer
Yes
Employees Worked With
Anuj Singh
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Town East Ford responded

Thank you for your feedback. We sincerely apologize that it took 3 hours to complete your lease-end truck purchase and an additional 2 hours at the service center. We understand this is an excessive amount of time, and it falls short of the efficient service we strive to provide. We hope you'll give us another chance to demonstrate our commitment to fast and efficient service. At your earliest convenience, please reach out to Lance Smith at jsmith02@vtaig.com to discuss this further.

March 26, 2024

They didn't treat me like the good customer I've been for several years. Car in there for over 2 weeks. Didn't wash or take paper out when returned. More

by TURBANTKE1
Recommend Dealer
No
Employees Worked With
David McDonough.
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March 25, 2024

Honestly I always have a good time there as crazy as it sounds. We love talking to Cody in Sales and David has been great to work with in service. More

by ALLISONRBLACKBURN
Recommend Dealer
Yes
Employees Worked With
David McDonough
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March 24, 2024

Austin Blum is a true professional. Tech's are great too, I was in and out in no time. More

by j.steele6373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Blum
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Mar 25, 2024 -

Town East Ford responded

We appreciate you taking the time to leave a review! We're thrilled to hear that Austin Blum provided excellent service and our technicians got you back on the road quickly. Thanks for recognizing both Austin and the entire team!

March 24, 2024

Perfect and good communication perfect, good communication, willing to work with you gets you the best deal More

by brittneynicole932
Recommend Dealer
Yes
Employees Worked With
Caleb
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Mar 25, 2024 -

Town East Ford responded

We're thrilled to hear you had such a positive experience! Clear communication and working together are key to finding the perfect fit for our customers. Thank you for recognizing our team's efforts, and congratulations on getting a great deal!

March 23, 2024

Erica Very professional, respectful and had good knowledge of the Ford trucks Her estimate for services and the time were spot on Very satisfied More

by E_SPOLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Mar 25, 2024 -

Town East Ford responded

We're delighted to hear you had a very positive experience! Thank you for acknowledging our team's professionalism, respectfulness, and knowledge of Ford trucks. We appreciate you mentioning the accuracy of the service estimate and time frame. That's what we strive for! We're happy to have earned your satisfaction. Please don't hesitate to recommend us to others or come back and see us again at your convenience.

March 23, 2024

I expected a sheet of any issues. Shannon was excellent and she showed she cared More

by jckdelbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Breakfield
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Mar 25, 2024 -

Town East Ford responded

Thank you for your review! We appreciate your feedback and we're thrilled to hear that Shannon provided excellent service and showed she cared. Her dedication to customer satisfaction is a valuable asset to our team.

March 23, 2024

After the engine was replaced about 10mts ago the bank 2 cat was toast from the oil consumption on the previous engine so I called Christa at Town East to schedule both cats to be replaced on a Tuesday and More

by 1985THOMASNIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Harris
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Mar 25, 2024 -

Town East Ford responded

We're so glad Christa was able to quickly and efficiently schedule the repairs, order the parts, and get you back on the road with a loaner all within a few days. It's fantastic to hear she recommended the additional carbon clean out, and that your truck is now running like new! Her dedication to your satisfaction is a valuable asset to our team. We truly appreciate your kind words about the friendliness and trustworthiness of our mechanics and staff. Knowing you've entrusted us with your vehicle since day one, and will continue to do so, means a lot to us. Thank you for recognizing our commitment to customer satisfaction – it's what drives us every day! We look forward to taking care of your truck for many miles to come.

March 23, 2024

Great They did a great job. I appreciate them. And I'll be back next time More

by lawondasssl
Recommend Dealer
Yes
Employees Worked With
Tyler
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Mar 25, 2024 -

Town East Ford responded

We appreciate the fantastic review! We're thrilled to hear we did a great job for you. It means a lot to us that you'll be back next time – that tells us you truly value our service. Thank you for choosing us!

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