Town East Ford - Service Center

Town East Ford responded

We're so glad to hear our team was helpful and kept you informed throughout the process of dealing with your truck! Excellent communication is important to us, and we're thrilled we achieved that for you.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that both our service and sales departments were friendly and helpful. It's great to know they made you feel welcome and valued. We appreciate you mentioning that we were able to accommodate your early arrival. Whenever possible, we strive to be flexible and efficient to serve our customers' needs. It's rewarding to know that we were able to get your truck in ahead of schedule and finished by your original appointment time. Thanks again for choosing us!

Town East Ford responded

Thank you for your feedback! We are so glad that Crista was able to assist you.

Town East Ford responded

We sincerely apologize for the experience you had with the service manager and the issue with your truck's oil filter. It's unacceptable that our previous oil change wasn't completed correctly, and we understand your frustration at having to pay for an additional diagnostic test. We appreciate your loyalty as a customer who has visited us previously. We'd like to discuss your experience in more detail and see if there's anything we can do to resolve the issue with your truck. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford.com, to discuss this further.

Town East Ford responded

Thank you for the terrific review! We're thrilled to hear that Crista provided excellent customer service and your vehicle's maintenance was completed promptly. Crista's dedication to customer satisfaction is a valuable asset to our team, and we'll be sure to pass your compliments on to her!We're also happy to hear you're pleased with the timeliness of the maintenance. Thanks again for choosing us!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consistently experience great service during your visits, and that we were able to get you in and out quickly this time. Knowing you can rely on us for efficient and high-quality service is very important to us. Thank you for acknowledging that! We understand your time is valuable, and we strive to be efficient while still providing a thorough service. Thank you again for choosing Town East Ford. We look forward to seeing you again soon!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that David's friendliness and timeliness made your service experience as convenient as possible. We appreciate you recognizing David! His friendly demeanor and focus on efficiency are valuable assets to our team. We'll be sure to pass your kind words on to him. Arranging a Lyft for you and then delivering your truck when it was finished demonstrates our commitment to exceeding expectations and minimizing inconvenience. We're happy to hear it made a positive difference in your experience. There's no better compliment than a returning customer! Thank you again for choosing Town East Ford. We look forward to your next visit!

Town East Ford responded

Thank you for the fantastic review! We're delighted to hear you had a very happy experience and that Jim was particularly helpful. We'll be sure to pass your kind words on to Jim. Knowing he took the time to explain everything thoroughly is fantastic! Great communication is a key part of providing exceptional service. Taking the time to explain things clearly demonstrates Jim's patience and commitment to ensuring you understand everything. This is valuable feedback that we appreciate. Thank you again for choosing Town East Ford. We look forward to seeing you again soon!

Town East Ford responded

Thank you for taking the time to leave this review! We're delighted to hear that you had a positive experience and that Erica was very nice and helpful. We'll be sure to pass your kind words on to her. It sounds like she made a positive impact on your visit! We're happy to hear that you're extremely happy with the service you received. Our goal is to provide exceptional service to every customer, so your feedback is rewarding. Thank you again for choosing Town East Ford. We look forward to seeing you again soon!