Town East Ford - Service Center

Town East Ford responded

Thank you for your review! We're happy to hear your initial experience was fast, friendly, and that you were able to get an appointment quickly. We sincerely apologize that no one attended to you during your next day appointment. That's certainly not the standard of service we strive for at Town East Ford. Would you be willing to share some more details about your experience the next day? We'd love the opportunity to regain your trust. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford.com, to discuss this further. In the meantime, thank you for your feedback.

Town East Ford responded

Thank you for the fantastic review! We appreciate you recognizing our staff's friendliness, professionalism, and knowledge. We take pride in our team's ability to explain automotive issues clearly and work efficiently to get your vehicle back on the road quickly. At Town East Ford, a reasonable turnaround time is a priority for us. We're glad we could deliver that for you.

Town East Ford responded

We're thrilled to hear you had such a positive experience with Austin! It sounds like he went above and beyond to explain your options and get you back on the road quickly. We appreciate you mentioning his friendly and efficient service – that's exactly what we aim for at Town East Ford. We'll be sure to pass along your kind words to Austin, he'll definitely be happy to hear it! Thank you for choosing Town East Ford!

Town East Ford responded

Thank you for your honest feedback. We appreciate you letting us know about your experience. We understand that cost is a major consideration, and we continually strive to offer competitive pricing while maintaining the high quality of service our customers expect. We're glad we were able to get your car back on the road quickly – that's definitely a priority for us! Thanks for choosing Town East Ford!

Town East Ford responded

¡Gracias por elegir Town East Ford y por dejarnos una reseña tan fantástica! Nos sentimos honrados de ser considerados el mejor concesionario del Metroplex, eso significa mucho para nosotros. Nos esforzamos por brindar un servicio excepcional a cada cliente, y parece que nuestro equipo cumplió con sus expectativas. ¡Agradecemos que reconozca sus esfuerzos! Gracias nuevamente por su negocio. ¡Esperamos superar sus expectativas nuevamente en el futuro!

Town East Ford responded

Thank you for taking the time to leave this review. We sincerely apologize for your negative experience with a used vehicle. We understand your frustration, and we take all customer concerns seriously. At Town East Ford, we are committed to selling high-quality used vehicles and providing excellent customer service. However, it appears we fell short of those expectations in your case. We would like the opportunity to learn more about the specific issue you're experiencing with your vehicle and explore possible solutions. Our Used Car Sales Director, Eddie Almodovar, is dedicated to working with customers to ensure their satisfaction. He can be reached directly at Ealmodovar@towneastford.com. Eddie can review the details of your vehicle and warranty to see if there are any options available to address your concerns. We understand that regaining your trust takes time, but we are committed to making things right. Please don't hesitate to reach out to Eddie directly.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your experience was quick, easy, and exceeded your expectations. We strive to provide efficient service and ensure customer satisfaction. We appreciate your business!

Town East Ford responded

Thank you for the fantastic 5-star review! We're thrilled to hear that your entire experience was exceptional, from the quick service processing to the friendly customer service. It means a lot to us that you appreciated the ride share service we provide. We want to ensure getting your car serviced is as convenient as possible. We're also delighted to hear that everyone you interacted with, from the first person who greeted you to the person who took your payment, provided fantastic customer service. At Town East Ford, we strive to create a welcoming and efficient environment throughout the entire service process. We'll be sure to pass your kind words on to the entire team! Thanks again for choosing Town East Ford! We look forward to seeing you again for your next service appointment.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you received both good customer service and excellent help from Austin. It sounds like he went the extra mile to get your truck fixed! At Town East Ford, we strive to provide exceptional service and ensure our customers leave happy. We'll be sure to pass your kind words on to Austin - he'll be delighted to know he made a positive impact. Thanks again for choosing Town East Ford! We look forward to seeing you again next time.

Town East Ford responded

Thank you for the positive review! We're thrilled to hear that your service representative provided you with an efficient and attentive experience. It's important to us that our customers feel heard and well-cared for. We appreciate you mentioning that she addressed all of your concerns. At Town East Ford, we take pride in listening carefully to our customers and ensuring their needs are met. Thanks again for choosing Town East Ford! We look forward to seeing you again for your next service appointment.