Town East Ford - Service Center

Town East Ford responded

That's fantastic to hear! We appreciate you letting us know about your positive service experience. On-time appointments, courteous service representatives, and answering all your questions are exactly what we strive for.

Town East Ford responded

We're thrilled to hear you had a great experience with both our service and communication! Thank you for taking the time to leave a review, and especially for mentioning your service advisor. It means a lot to know that we were clear and kept you informed throughout the process. We pride ourselves on providing excellent service, and our team works hard to make every visit as smooth and positive as possible. We look forward to seeing you again soon!

Town East Ford responded

We're so glad to hear Crista was helpful and kind during your visit! Thank you for the kind words and for taking the time to leave a review. At Town East Ford, we strive to ensure clear communication and a positive experience for every customer. Crista takes pride in going the extra mile, and we'll be sure to pass on your appreciation.

Town East Ford responded

Thank you for taking the time to share your recent service experience. We sincerely apologize for the frustration you encountered during your visit. We understand how important clear communication and timely service are, and it's evident that we fell short of your expectations on both accounts. We take your feedback seriously and want to assure you that we are committed to improving. To address your concerns directly, we'd like to connect you with Terri Scott, our Customer Relations Manager. Terri can be reached at Tscott@towneastford.com. Terri will work towards a resolution that rebuilds your trust, including ensuring clear communication protocols are followed by our service advisors. We appreciate your patience and understanding. We value your business and hope to regain your trust through a positive resolution and improved service experience in the future.

Town East Ford responded

Thank you for taking the time to leave a review! We appreciate your feedback, especially about our commitment to helping customers even when mistakes happen. It's important to us that we resolve any issues and ensure your satisfaction. We're thrilled to hear our customer service manager was awesome! They work hard to ensure a positive outcome in every situation.

Town East Ford responded

Thank you for taking the time to leave such a loyal review! We truly appreciate your long-standing relationship with Town East Ford. Knowing that you've done business with us time and again and that it "feels right" means a lot to our team. At Town East Ford, we strive to provide a comfortable and positive experience for all our customers. We take pride in offering a decent selection of vehicles at competitive market prices, and it's fantastic to hear you acknowledge that. Our team is dedicated to working hard to find the right car for you and ensuring your satisfaction throughout the process. We're glad we've been able to achieve that for you consistently. Thank you again for your continued loyalty. We look forward to serving you for many miles to come! Please don't hesitate to reach out to us if you have any questions or need anything in the future.

Town East Ford responded

Thanks so much for taking the time to leave a review! We pride ourselves on delivering excellent customer service, and it sounds like Jim did a great job. We'll be sure to pass your compliments on to him. We're happy to have you as a customer!

Town East Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that you were very satisfied with the service and information you received about your car. We strive to provide excellent customer service and keep our clients informed, so your kind words truly mean a lot. We appreciate you recommending us as well! It means a lot that you trust us with your car's care. Please don't hesitate to reach out if you have any questions in the future. We're always happy to help!

Town East Ford responded

Thank you for taking the time to leave a review. We sincerely apologize for the previous issues you encountered at our dealership. We take all customer feedback seriously and are always striving to improve. We're thrilled to hear that Erica provided you with exceptional customer service during your recent visit. Her promptness and attentiveness are a testament to the high standards we expect from our team. We're lucky to have her at Town East Ford! We understand that regaining your trust takes time. However, we are happy to hear that Erica's service has encouraged you to give us another try. We're confident that your future experience at Town East Ford will be positive. Please don't hesitate to ask for Erica by name if you return for service needs. In the meantime, if you have any questions about the recent service performed on your vehicle, please reach out to us!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your experience at our service department was fast, easy to communicate through, and staffed by friendly people. We strive to make recall appointments convenient and stress-free. Knowing you'd come back for future recall work is the best compliment we can get. We look forward to seeing you again next time!