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Town East Ford - Service Center

Mesquite, TX

4.6
475 Reviews

475 Reviews of Town East Ford - Service Center

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October 01, 2024

They are very fast at what they do, and the people seem pretty nice, I like it. More

by Gatoamarillolucas28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Oct 02, 2024 -

Town East Ford responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team and appreciated the speed of our service. If you need anything in the future, feel free to reach out. We look forward to seeing you again!

September 30, 2024

This is my first time to Town East Ford to have service on my Lincoln Corsair. The location was better for me instead of a Lincoln dealership and David was very helpful. Thanks More

by DBLIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Oct 01, 2024 -

Town East Ford responded

Thank you for choosing us for your service needs! We’re glad to hear that David was able to assist you and that our location worked out well for you. We appreciate your feedback and look forward to seeing you again for any future service on your Lincoln!

September 30, 2024

Excellent customer service and fasts service. Thanks for your help and knowledge on my vehicle. More

by lawlaw71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Town East Ford responded

Thank you for your kind words! We're delighted to hear that you had an excellent experience with our team and that we could assist you quickly. If you have any more questions or need assistance in the future, feel free to reach out. We appreciate your business!

September 30, 2024

No issues for my wife's very first service appointment on her new car!! Dropped it off, and y'all provided me a ride home. On top of that you also delivered her Explorer to our house when completed!!! Fantas More

by akeverett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anuj Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesperson Blaise Semsei
Oct 01, 2024 -

Town East Ford responded

Thank you so much for your kind words! We’re delighted to hear that your wife’s first service appointment went smoothly and that our team could assist with transportation and even deliver her Explorer to your home. Erica truly goes above and beyond, and we’ll make sure to recognize her for taking such great care of you. We appreciate your trust in us and look forward to serving you again in the future!

September 30, 2024

Called for appointment and received appointment for the next day. Courteous, friendly and prompt. Vehicle was ready before anticipated time given by service representative. More

by Erow82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Artrip III
Oct 01, 2024 -

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that scheduling your appointment was easy and that our team provided courteous and prompt service. It's great to know your vehicle was ready even sooner than expected. We look forward to assisting you again in the future!

September 29, 2024

The service was good The service was good The service was good The service was good More

by MICHAELMTRIPLETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Town East Ford responded

Thank you for your feedback! We're glad to hear that you had a good experience with our service. Your satisfaction is important to us, and we look forward to assisting you again in the future!

September 29, 2024

My advisor David great service always for 5 years accommodate every time my needs & always on time More

by barbarahuncharek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Oct 01, 2024 -

Town East Ford responded

Thank you for your continued trust in David and our team! We're thrilled to hear that he has consistently provided you with excellent service over the past five years. Your satisfaction is important to us, and we look forward to continuing to meet your needs in the future!

September 28, 2024

I’ve been a regular customer at this location, and Crista Harris consistently provides excellent customer service. Whether my visit is for a routine oil change or having questions about warranty work, Crista More

by JOSH_HOYOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista Harris
Sep 30, 2024 -

Town East Ford responded

Thank you for sharing your wonderful experience with Crista! We’re thrilled to hear that she consistently provides you with excellent customer service and makes each visit feel special. Your kind words about her attentiveness and professionalism are truly appreciated. We look forward to continuing to serve you and ensuring your visits remain positive!

September 27, 2024

Employees very cordial and was met promptly to start service. Service manager explained what was being done and time frame. Ride was offered if I was not waiting at location. More

by greg_brooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Mcdonough
Sep 30, 2024 -

Town East Ford responded

Thank you for your wonderful feedback! We’re thrilled to hear that our team provided you with prompt and courteous service. It’s great to know that the service manager kept you informed about the process and offered a ride. We appreciate your support and look forward to serving you again in the future!

September 26, 2024

This dealership was very helpful with helping me get new oil in my ford truck More

by srojas1228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Moynahan
Sep 27, 2024 -

Town East Ford responded

Thank you for your feedback! We’re glad to hear that our team was helpful in getting your Ford truck serviced with new oil. Providing excellent service is our priority, and we appreciate your trust in us. If you need any further assistance or have questions in the future, feel free to reach out. We look forward to serving you again!