Town East Ford - Service Center

Town East Ford responded

Thank you for the review! We're happy to hear that your experience at Town East Ford for an oil change and tire rotation was positive. It sounds like our team was friendly and courteous, and that's important to us. We appreciate you mentioning that the service time was around an hour – that's our goal for routine maintenance like oil changes. At Town East Ford, we strive to provide efficient service while ensuring everything is done thoroughly. Thank you for choosing Town East Ford! Please don't hesitate to schedule your next service appointment online or by phone – we look forward to seeing you again.

Town East Ford responded

Thank you for the 5-star review! We're thrilled to hear you're completely satisfied with the service you receive at Town East Ford. A simple and easy service process is exactly what we strive for. Thanks again for choosing us!

Town East Ford responded

Thank you for the positive review! We're thrilled to hear that your service advisor at Town East Ford was knowledgeable and clearly explained what was needed for your car. At Town East Ford, we believe informed customers are happy customers. Our service advisors strive to provide clear explanations and answer all your questions. We appreciate you recognizing this effort.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your recent service experience was positive. Keeping you informed throughout the repair process is a priority for us, so we're happy to hear you were "kept in the loop." It's also great to know that your service advisor actively listened to your repair requests and confirmed them with you. We understand that car repairs can be stressful, so we appreciate you mentioning there was "no pressure" to address additional service needs. Our goal is to provide transparent recommendations while respecting your budget and priorities. Thank you for highlighting these important aspects of your experience. It helps our service team continue to deliver exceptional customer care.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consider Town East Ford the go-to place for your truck's maintenance needs. We take pride in providing both high-quality service and a welcoming customer service experience. Knowing you wouldn't trust anyone else with your truck is a huge compliment to our service department. We'll be sure to share your kind words with the team. Thanks again for choosing Town East Ford!

Town East Ford responded

Thank you for leaving a positive review about your recent experience! We're thrilled to hear that our staff provided good customer service and were helpful and attentive. At Town East Ford, we strive to create a welcoming environment where our customers feel valued and taken care of. It's rewarding to know our team members were at their best, ready to assist anyone in need. Thank you again for choosing Town East Ford! We look forward to seeing you again soon.

Town East Ford responded

Thank you for taking the time to leave a review about your recent service experience! We're happy to hear that our team was friendly and explained the issue with your car clearly. At Town East Ford, we strive to provide exceptional service while keeping our customers informed throughout the process. We appreciate you letting us know that our team achieved this for you. Thank you again for choosing Town East Ford! We look forward to seeing you again soon for your next service need.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Austin provided you with a wonderful and professional experience. It means a lot to our team at Town East Ford to have staff who make car conversations delightful! We're glad you enjoyed speaking with Austin about your car. Thank you for choosing Town East Ford!

Town East Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that you've consistently had positive service experiences, especially with Jim Artrip as your advisor. It means a lot to us that you trust him with your vehicle's care. Jim is a valuable asset to our team, and his dedication to providing exceptional service is truly appreciated. We'll be sure to pass along your kind words! He'll be delighted to hear how much you value his service. We appreciate you mentioning that our service is fast and that we prioritize our customers. That's exactly what we strive for! Thanks again for choosing Town East Ford and for taking the time to leave a review! We look forward to seeing you and your vehicle again soon, and hopefully Jim can continue to impress you with his top-notch service.

Town East Ford responded

Thank you for the positive review! We're delighted to hear that your recent service experience was efficient and smooth – from being greeted upon arrival to having the service completed as promised. At Town East Ford, we strive to minimize wait times and ensure clear communication throughout the service process. It's rewarding to know we achieved that for you! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!