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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
2,826 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,826 reviews

August 23, 2024

Everything was great except that when they brought the truck back they left the key in the gas door. I tried multiple times to call and David didn't answer so I had to drive to the dealership to find out More

by RETSWLLL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Aug 28, 2024 -

Town East Ford responded

Thank you for your feedback! We're glad to hear that most of your experience was positive, but we're sorry for the inconvenience caused by the misplaced key and the communication issues. We understand how frustrating this must have been and appreciate your patience. We will address this with our team to prevent it from happening again. If there’s anything else we can do for you, please let us know. We value your business and hope to provide a seamless experience in the future.

August 23, 2024

It was awesome! Great experience come hit up Blake ! He did a great job working with me. Come see him! More

by Kevin.jones595
Recommend Dealer
Yes
Employees Worked With
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Town East Ford responded

Thank you so much for your enthusiastic review! We're thrilled to hear you had an awesome experience with us. Blake is a fantastic member of our team, and it's great to know he took good care of you. We appreciate your recommendation and look forward to seeing you again. If there's anything else we can do for you, feel free to reach out!

August 23, 2024

this dealer takes care of its customers. they make sure it is done correctly the first time More

by WALEONARD
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jim Artrip
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Aug 28, 2024 -

Town East Ford responded

Thank you for your positive feedback! We're delighted to hear that you feel well taken care of and that our team ensures everything is done correctly the first time. Your satisfaction is our top priority, and we're glad to have met your expectations. If there's anything more we can do for you, please let us know. We appreciate your support!

August 22, 2024

My service advisor Jim always takes good care of me when I come in for any kind of service .. More

by Mack B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Aug 27, 2024 -

Town East Ford responded

Thank you for your kind words! We're thrilled to hear that Jim consistently provides excellent care and service. If you need anything else or have further questions, feel free to reach out. We look forward to serving you again!

August 22, 2024

Quick, polite, efficient, friendly, Erica is wonderful, easy to deal with, I will be back. More

by JHALLJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Aug 27, 2024 -

Town East Ford responded

Thank you for the great feedback! We’re delighted to hear that Erica made your experience quick and pleasant. We look forward to welcoming you back! If you need anything in the meantime, just let us know.

August 22, 2024

Worse customer service experience ever! !! Took 8 days to get truck after waiting for tunnel cover, 8 weeks for all terrain mats, and so far still waiting on license plate that came in last More

by Helpmehall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ozzy Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Vespia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Green
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Town East Ford responded

Thank you for sharing your feedback with us. We are truly sorry to hear about the delays and frustrations you experienced with your recent purchase. Waiting for your truck, all-terrain mats, and license plates longer than expected is incredibly disappointing, and we understand how this could affect your trust in our service. Our team aims to provide a seamless experience for all customers, and we apologize for not meeting that standard in your case. Your feedback is crucial for us to improve, and we want to make sure we address these issues promptly. Please reach out to Lance Smith at jsmith02@vtaig.com so we can discuss your situation further and work to resolve any remaining concerns. We appreciate your patience and the opportunity to make things right. Thank you again for bringing this to our attention.

August 21, 2024

Completely satisfied with the entire experience when buying my wife's car. When buying my truck, we were at the dealership ~7 hours. More

by kvnc37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Town East Ford responded

Thank you for sharing your feedback with us! We're glad to hear that you were completely satisfied with your wife's car purchase. If there's anything else we can do for you, please let us know!

August 21, 2024

Blake was a great salesman. Told me all about the car. Help me with what I needed to get this deal taken care of. Got a new to me 2022 Mitsubishi outlander pretty excited! More

by patrickrutherford83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Petriello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Town East Ford responded

Thank you so much for sharing your experience! We're thrilled to hear that Blake provided you with excellent service and helped you with everything you needed to make your purchase. Congratulations on your new-to-you 2022 Mitsubishi Outlander! We hope you enjoy your new vehicle, and we look forward to assisting you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out!

August 20, 2024

Very good service of Salvador Martinez good fair deals thank you very much… I recommend it More

by juram20
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dallas Petriello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Aguirre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Delira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Town East Ford responded

We’re sorry to hear about your recent experience and understand your frustration. Timely and effective service is very important to us, and it’s clear we didn’t meet those standards for you. Please contact Terri Scott, our Customer Relations Manager, at Tscott@towneastford.com. She will be happy to assist you in resolving this matter and improving your experience. Thank you for your feedback.

August 20, 2024

Gerald was very condescending and unprofessional. Not sure why he was more concerned with being rude than having good customer service. Hopefully he gets better. More

by tj84575
Recommend Dealer
No
Employees Worked With
Gerald Whittington
1.0
This rating includes all reviews, with more weight given to recent reviews.
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