Town Center Nissan

Poor customer service I brought my vehicle in for a heater repair on a Friday, was called to pick it up later that day $500 later. I pick the vehicle up and it is still not I brought my vehicle in for a heater repair on a Friday, was called to pick it up later that day $500 later. I pick the vehicle up and it is still not blowing heat, so I bring it back Saturday morning, and they said they would look into it. They did give me a rental car which was nice, At 3:29 after not hearing from anyone I called and was told they ordered a part and should be here Monday. ( It would have been nice if someone told me instead of me having to call especially since I use a truck to make a living and as nice as it was to have a car I couldn't wok out it. So on Monday I finally here from someone at 2:51 telling me it needs a new heater box, but the good news was the $500 I already spent on the repair that was not need would be credited. The service adviser was suppose to check into when the part would arrive, as well as into getting me a truck to drive, never heard from him. At 5:33 I called to see what was found out and he had already gone home for the day. The other gentleman had no idea what was going on with my truck, but would check into getting me a truck to drive the next day since he was the one that wrote up mt service ticket. Tuesday comes, did not hear from anyone, Wednesday comes did not hear from anyone. Thursday I finally call at 7:18am and was told the part should be in today and they will try to get it fixed. Thursday 4:56pm truck is finished. Friday morning I go to pick up my truck and sit down with the service manager and explain all that has happened and my poor customer service experience. He ended up crediting me a little more than the first repair that did not fix it cost, which was what they were suppose to do already. That was the worst customer service experience of my life and to think we have bought over $70000 in vehicle with them. i will never go back. More

Exceptional Experience I would give this place not 5 ....but 10 stars !!! On 7/22 I took delivery of my 2015 S with QC: - VPP 24 Month Lease, 12K miles, $312 due at sig I would give this place not 5 ....but 10 stars !!! On 7/22 I took delivery of my 2015 S with QC: - VPP 24 Month Lease, 12K miles, $312 due at signing which included registration/title fees, $395 disposition fees. Percy was very responsive and professional. Was accessible via phone and email throughout the day. Over the phone I told him my color preference, he had the car charged, cleaned and ready for me to pickup upon arrival. Prior to my arrival he asked me to complete the online application, so when I arrived, all the paperwork was ready! Even though the dealership is over 30 miles away from my home, delivery arrangements were made for that evening at 8:00 PM. The Finance team was very professional, didn't try to up-sell/x-sell me anything, but gave me great information about forms I needed to submit for the GA tax credit and procedure. Presented me with the documents containing the numbers agreed to. This is how a car buying/leasing experience should be !!! [i]Lessons Learned:[/i] I reached out to the other (not Town center) allegedly largest Nissan dealership in the Southeast that is 3.4 miles from my house via phone and email, the sales team-members didn't return my calls. I called the next day and another sale team member said they were too busy with Leaf sales to call me back, wouldn't give me any lease numbers over the phone or via email, only received emails from their management team - "when can you come in". Cheers More

Excellent Dealer I recently leased a car and I am very happy and pleased with my experience with Eddie. He is very professional. He keeps his words and values customer I recently leased a car and I am very happy and pleased with my experience with Eddie. He is very professional. He keeps his words and values customer's time. I would definitely ask for Eddie's help next time too. More

Exceptionally satisfied with whole process. As a retired professional myself I was so impressed how organized & knowledgeable our salesman was of the car we were interested in. We were treated As a retired professional myself I was so impressed how organized & knowledgeable our salesman was of the car we were interested in. We were treated ever so kindly and with patience to all the questions we asked. Nothing was to much to ask. Has been several days that we have owned this sm.suv and would not trade it for anything, LOVE IT and very HAPPY. Thanks so much Town Center Nissan. Mr. & Mrs. E.R. Pitts Cartersville, GA. More

great service, very professional Cliff Hensley at Town Center Nissan was very knowledgable, polite, professional, courteous, and efficient. He helped me get the car I wanted at a gre Cliff Hensley at Town Center Nissan was very knowledgable, polite, professional, courteous, and efficient. He helped me get the car I wanted at a great price. He handled the paperwork very efficiently. More

My daughter, who recently graduated college, was in the market for a new car. Her car was over 12 years old and had seen its better days. After shopping many makes and models, she decided a Nissan Altima w market for a new car. Her car was over 12 years old and had seen its better days. After shopping many makes and models, she decided a Nissan Altima was the one for her. I contacted several local Nissan dealers primarily by email and via their website. Several responses were received but the one dealership that really impressed was Town Center. And that was due to their internet representative, Nick Pullano. He never once rushed or pushed. Nick was extrememly professional, knowledgable, friendly without being aggressive. Other dealers who contacted me were pushy or did not even follow up at all. We worked out the pricing on email and via phone so the deal was done when we arrived. Nick made everything flow smoothly which was important since my daughter was buying her first car. We all know how intimidating that process can be. Bottom line, after a relatively short visit to the dealership, the deal was done. The color combo my daughter wanted was not in stock and had to be ordered from another dealership. No problem. Nick arranged for my daughter to have a "loaner" until her car was in. Two days later we picked up her new car and she was smiling ear to ear. If you are in the market for a new Nissan vehicle, I would recommend Town Center Nissan and be sure to ask for Nick Pullano. He made the whole experience enjoyable and my daughter simply loves her first brand new car. I give Nick 5 stars!!! More

We felt very scammed and pressured. We went into this dealership to purchase a new car using Costco discount. We were never shown the "Costco" price, just fast talked into purchasing a certified pre-own dealership to purchase a new car using Costco discount. We were never shown the "Costco" price, just fast talked into purchasing a certified pre-owned car, which we have never done in our 37 years of marriage. I admit it was very dumb on OUR part. We were given a very high interest rate, considering we have excellent credit because it was a "used" car. I have since called 2 times and left a message for my salesperson to call, and I have not received a call back. We were given free oil changes, but will not take my car here for service. I do not feel comfortable with these people. Please make sure you are not pressured into buying a vehicle, if you find one you like, get the price, and then go home and sleep on it! I sure wish we would have! More

My experience with Town Center Nissan was outstanding. The individuals in the rental department were very knowledgeable, professional and helpful during the entire process. The condition of the vehicle, c The individuals in the rental department were very knowledgeable, professional and helpful during the entire process. The condition of the vehicle, coupled with the price, and high level of quality and customer service made the driving experience delightful and exciting. Thanks James H More

If ever you wanted to meet the stereotype of a car salesman, then come on down to Town Center Nissan where the people here pop right out of the mould. We knew the car we wanted, and they had it. salesman, then come on down to Town Center Nissan where the people here pop right out of the mould. We knew the car we wanted, and they had it. Started negotiating the price for the car and came to an agreement with the salesman and the manager. We didn't notice until later, but they skewed the paperwork to use the $1000 NMAC cash back against us. So the "agreed" price of the car was incorrect; $1000 ABOVE what we agreed for the price of the car (cost of the unit!). And we was to pay taxes, interest, etc on that extra $1000 sale price of the car! And LOSE the cash back incentive by financing through Nssan! All the while they explained to us how the financing department and sales department are separate entities and there is no communication between these divisions. We ended up going to financing before noticing the CHEAT on our paperwork and, while my girlfriend has a credit rating of 820 (TIER 0!!!), my score is 700. Combined, our scores were still strong. The financing guy wouldn't budge below 4.99% interest, and attacked ME for having lower credit, and attacked HER for not accepting a higher interest in order to keep me on the loan. The guy pitted us against each other, or attempted to do so. After swimming in his little sharktank cubicle for over an hour, he went down to 4.49%. Really? We requested the front page of both our credit scores as soon as he gave us the interest quote. He refused and said providing the credit report is against federal law and that he's not going to prison for us. We didn't ask for the entire report and requested the FRONT PAGE of our score, and then he said he can give it to us later but right now we need to go over a few things. Why would he do that? He knew he was ramming us on his "required and locked interest rate based on your credit". At the very end after we signed the paperwork, he tossed our scores at us - and we just sunk in the chairs. Both of us went home that night feeling awful and cheated when we really came to realize the twisted prices on the invoice and the ridiculous interest. We returned the next day and the SAME PEOPLE said the sales price was an ERROR and MISCOMMUNICATION and NOTHING THEY CAN DO!! The only good thing that came out of this experience, is they allowed us to cancel the entire deal. We ended up visiting another dealership - found the same car we wanted, the price we wanted, took advantage of the $1000 cashback, and received an interest rate of 2.49%. Any place is better than here - unless you want to educate your children on the stereotype of a car salesman. Good Luck. -Chris More

When I heard the radio ad about "trades overflowing", I laughed & thought I'd give them a try and see if we could make a deal with my high mileage Toyota Camry. Well, I'm glad I did cause n overflowing", I laughed & thought I'd give them a try and see if we could make a deal with my high mileage Toyota Camry. Well, I'm glad I did cause now I'm in a beautiful 2013 Nissan Altima and I LOVE IT! Thanks to that radio ad, I got into my 1st Nissan and the best car I've ever owned! Extremely Satisfied!! Thanks! More