Town Center Nissan

Buyer beware What can I say about town center Nissan besides one of the worst car buying experiences I have very had!!! Seriously stay away from this place. I was What can I say about town center Nissan besides one of the worst car buying experiences I have very had!!! Seriously stay away from this place. I was in the market for a specific truck that they had and decided to drive 1 hour to see. I stopped across the street first to look at a 2014 Ram 2500. I found to many issues with their competitors truck, so I was not interested in moving forward with their truck. So I checked out a Ram 2500 that Town Center Nissan had in-stock, it was everything I was looking for and decided to purchase their truck. I walked in with my own financing and numbers in my head that I needed to be at. I have already done my homework on rate and had two pre-approvals for more than enough to purchase the truck.I asked my salesman (Mike) if they could be competitive on rate, he said that he would let me talk with the finance manager to discuss rate, fair enough. My wife an I have excellent credit (750-800 FICO scores) so I should have gotten the best rate they offer. I proceed to give Mike my financial info; this is where my nightmare and bad customer service starts. My wife was not with me and I asked if it was ok to get all her info on the phone, they agreed so we proceed. They took all our info and proceed to run our credit to everyone!! After 30-45 minutes Mike came from the back and said we had a problem with my wife social security number, I incorrectly gave the wrong number. After giving him the correct number he then goes to the back and it was time to go to finance; remind you all I wanted it to see if they could meet or beat my rate, Trent in finance offered a rate off 5.5% which I told him I would use my own bank since I was approved at 4%, he said it was ok with him to sign paperwork today and finalize on my end with my bank tomorrow. The next day I check my credit to my surprise they ran out credit to 8 different banks, both our credit scores have taken a significant hit (dropped 40-50 points) and all the hard work that I have done over the years keeping our credit in perfect shape is now gone. Once I realized what had happen I immediately called Mike and he keeps giving me the run around, we will talk to manager and get back with me, manager is off that he needs to speak to, etc. It has been over two weeks since I purchased the truck and still no phone call. I never gave them permission to pull so many times I only gave them permission to pull once and their finance department should know what rate and terms we qualify for. I will be handing this over to my attorney.. More

Above and beyond expectation. Cortez was a great sales guy. He took really good care of me. He took his time with me and didnt try to sale me something i didnt need or want. i came Cortez was a great sales guy. He took really good care of me. He took his time with me and didnt try to sale me something i didnt need or want. i came in to look at Altima but Cortez showed me how the Rogue would be a better fit for me and my family and that was the best purchase ive ever made. Cortez and the Nissan team made me very happy. I have told friends to go see Cortez at TOWN CENTER NISSAN. More

Poor customer Service I purchased a "certified new" 2015 Nissan Armada from Town Center Nissan. In my case, the GM Rick Mathis and salesman Revay Shaw were only interested I purchased a "certified new" 2015 Nissan Armada from Town Center Nissan. In my case, the GM Rick Mathis and salesman Revay Shaw were only interested in making the sale and not providing stellar post-purchase customer service as they boastfully claimed. I had warranty issues after I purchased the car and I experienced dishonest, disrespectful, and discourteous service from these 2 individuals. I have made official complaints about my service but have received no response from the dealership. I will never buy another car from this dealership as long as these 2 are still there. More

Crooked car dealer. Tried to buy "ad car" but they said I didn't qualify. They added a $995 dealer fee and took back one of my rebates in the finance office. Tried to can Tried to buy "ad car" but they said I didn't qualify. They added a $995 dealer fee and took back one of my rebates in the finance office. Tried to cancel worthless extended coverage and they never submitted the paperwork. Very crooked place to do business with. I'll never buy another car from these people ever again. STAY AWAY!!! More

Flood damaged xterra Went to take a look at an Xterra this deanship had for sale. Very obvious the car had been completely flooded ..... sand, grit, dirt, and rust in ever Went to take a look at an Xterra this deanship had for sale. Very obvious the car had been completely flooded ..... sand, grit, dirt, and rust in every nook and cranny in the car ... even the ceiling. I'm fairly certain there are laws against knowingly selling flood damaged cars. Obviously these guys don't think laws apply to them. More

Bait and Switch Bait and switch at its worst. Run don't walk away. We had an agreement with Truecar and their Truecar rep said she would honor it. We got to the deale Bait and switch at its worst. Run don't walk away. We had an agreement with Truecar and their Truecar rep said she would honor it. We got to the dealership to test drive and do the paperwork. The Truecar rep handed us over to their(sic) sales manager. He preceded to get us a sales rep. We test drove and go to the cube. The sales manager comes in and can't find my folder with the information and starts banging on the computer adding options. He comes up with a $2000 higher price than the Truecar quote. What a ****. Told him no and stick it. I know a bait and switch when I see it. Will file a complaint with BBB. You can count on it. Stay away from this dealership. More

Bait & Switch or Loss leader I sold cars years ago and they suckered me in. Advertised Versas for $9998. So I called and, "Yes we have a white one and a gray one." I said, "Great I sold cars years ago and they suckered me in. Advertised Versas for $9998. So I called and, "Yes we have a white one and a gray one." I said, "Great, I'll be there in 20 minutes, hold the white one and I'll take it." Arrived and they gave the tour of the all the the more expensive Versas and of course they couldn't find the $9998 Versas but could give me a great price on one of the others. Come to find they had sold those yesterday. I even told the person on the phone I had my checkbook and if they didn't have them on the lot I didn't want to waste my time. Liars like the rest just to get you in and try to talk you into something you don't want. Won't be back to Town Center Nissan More

Rental SUV The service was excellent... The rental was rental when I got there.. The sales people was very kind and professional...I would buy a brand new Suv fr The service was excellent... The rental was rental when I got there.. The sales people was very kind and professional...I would buy a brand new Suv from them in the future... Check them out for yourself....great service.. More

A very satisfied customer Came in to get my car serviced. Walked out with a new car. Service is always great here. I never have any issues with when I come here. Wonderful ser Came in to get my car serviced. Walked out with a new car. Service is always great here. I never have any issues with when I come here. Wonderful service and salesman work hard to get you what you want. AWESOME Dealership! More

Horrible phonervice and l unable to answer simple questions The dealership phone system is completely useless I tried to call the dealership no less than 15 times on 3 different phones in hopes of them to be ab The dealership phone system is completely useless I tried to call the dealership no less than 15 times on 3 different phones in hopes of them to be able to hear me on the phone. All I received was a bunch of "hello, hello, hello" with a hang up as if I was on mute. I then was able to finally reach a sales associate on his cell phone. I asked about 2 different advertised specials and what he had in inventory on each. He was unable to answer any of my questions, and not once did he offer to check the inventory log for the dealership which would have easily provided him with the answers I was seeking. Completely unimpressed and discouraged with the lack of customer service, especially after being a repeat Nissan consumer. I hope others have a better experience than me More