Town Center Nissan

Loyalty? Ha First off, I want to give kudos to Tony in the Service Department. He's been very communicative, makes sure I understand everything wrong with my car First off, I want to give kudos to Tony in the Service Department. He's been very communicative, makes sure I understand everything wrong with my car and makes sure I understand every step of the timeline to hopefully getting it back. And somehow he does it without stressing me out, which isn't easy. lol As for the sales department...not a happy person. For the last year I've been getting messages and emails regarding "loyalty incentives" if I trade in my car (which I bought there) and upgrade to something new. My car (obviously) is in for some fairly big service issues. So, last Friday I was just curious and did the online trade in value. It came back a little under $4,000. Shortly thereafter Ashley emailed me to see if I was ready to come in. I was VERY CLEAR and told her I had only been looking out of curiosity, that I was way too underwater in the car and that that wouldn't be an option. Then Heather calls me. She says, "No! You're a prior customer so we give THOUSANDS more than trade in value!!!" WITH HER ON THE PHONE I LOOKED UP HOW MUCH I STILL OWED. Almost $11,000. She had my trade in value. She STILL SWORE I would get enough on trade in to negate the amount I still owe. She said she wanted to set me up with a salesperson. I told her I didn't have a lot of time to blow at the dealership (I'm a single mom and work full time) so she needed to find out if this was realistic and call me back BEFORE setting me an appointment. She says she understands. I then get a video message from Scott saying he's going to meet with me. I try to call. I tell him I can't come in unless they are SURE they will be able to get me trade in value of at least how much I owe. He texts me and says I'm a prior customer so THAT is the easy part. Fine. I go in... I spend HOURS there looking at the car that I'd like to have. The car that I COULD afford with all these loyalty incentives I keep being promised. My budget is NO MORE than $400 per month. I work in accounting. I know my budget. I can not be swayed into thinking I can afford more. They start coming back with estimates of monthly payments...totaling $600-$700. "Well, the negative equity in your car is what's killing you." You mean...the negative equity that you ALREADY KNEW EXACTLY HOW MUCH IT WAS AND TOLD ME YOU COULD MAKE IT DISAPPEAR BECAUSE OTHERWISE I WOULDN'T EVEN COME IN??? THAT NEGATIVE EQUITY? HOURS later, I'm told there's nothing they can do...the negative equity is too much...the trade in value is too little... (it was EXACTLY what the online estimate was)...and when I said it just wasn't possible for me to go over $400 and jokingly said, "I mean not if you want me to keep the car"...the salesman replied with "Well, I mean, they wouldn't take it away for months down the road and that's not really our problem." Wow. Nice. I wonder how many single moms have been coerced into thinking they can afford something they can't because the salesman don't care about what happens to them when they leave the dealership. So, basically, I wasted HOURS that I don't have...when the dealership had ALL OF THE INFORMATION they needed in order to say, "yeah, you're right, that's not possible"...I let them run my credit because they seemed SOOOOOOOO sure, so THAT'S going to take a hit...and now I'm still in a loaner car to get my old car fixed. I'm disgusted. More

Don't Waste Your Time Wife went there with pre approved finance and check/voucher in hand, from Lawrenceville. How she walked away from there without a new Maxima is beyon Wife went there with pre approved finance and check/voucher in hand, from Lawrenceville. How she walked away from there without a new Maxima is beyond me. Bernard, who she said was the finance manager needs to take a class on business and customer service. I guess he was trying to make his quota on in-house financing or sales mark-up. Effie joke of a place and I highly recommend you visit any other Nissan establishment in the metro area other than this one. More

Outstanding Team Every step of the sales process was smooth and efficient. But, most impressively, the team was exceptional -- professional, sincerely kind, and all wo Every step of the sales process was smooth and efficient. But, most impressively, the team was exceptional -- professional, sincerely kind, and all worked far beyond the call of duty to ensure the highest standard of service and our complete satisfaction. That's true value, and it certainly earns our loyalty! More

Awesome experience They helped me with everything and it didn't take long to do the whole process. You can tell that they treat you like your family and not just a dolla They helped me with everything and it didn't take long to do the whole process. You can tell that they treat you like your family and not just a dollar sign. More

Women and Elderly Beware - Completey Unethical Dealership This company took advantage of my sweet elderly mother. I had no idea Mom had traded her 2013 for a 2016 until she mentioned it off-hand. She was call This company took advantage of my sweet elderly mother. I had no idea Mom had traded her 2013 for a 2016 until she mentioned it off-hand. She was called back in 2016 because a phantom buyer wanted her car. She came away with a base model (the 2013 was a luxury model), at a higher interest rate, longer term, and higher payment. Mom signed because she said she felt pressured and wanted to go home. Her fixed income is compromised and finances have been hugely impacted by the wolf in sheep's clothing that led her to this horrific circumstance. Clearly, Mom now has someone with her for large purchases and decisions. But honestly....I don't know how these people sleep at night. When I reviewed her 2013 and 2016 docs this evening, I wanted to throw up. I'm planning on calling the media. More

Horrible customer service. Beware!! Went in to return a Leaf from a lease. They said their system was down so they couldn't return it. They told me to come back later and began to argue Went in to return a Leaf from a lease. They said their system was down so they couldn't return it. They told me to come back later and began to argue with me. Percy was very short and nasty and acted totally unprofessionally. Wouldn't help to come up with a solution. I went up the road to Cherokee County and returned the Leaf at Sutherlin Nissan, no problem, and all done by hand and without a computer system!! They helped solve my problem and didn't berate me like at Town Center. Beware Town Center Nissan!! More

Service has gone down Don't bother with the service department. Going there is a complete waste of time and money. All they care about is how much money they pull out of yo Don't bother with the service department. Going there is a complete waste of time and money. All they care about is how much money they pull out of you. I have been going to them for a while but the last two times were a joke. The first time they kept my car the entire day (Saturday) and never touched the car. The second time they charged me over $100.00 for a diagnostic and said I needed two catalytic converters and four oxygen sensors which I had replaced in January from another shop. All they are good for is oil changes. Don't trust them for anything else. More

Intentionally deceptive advertising Their advertising is intentionally misleading. When questioned about the promotion, they will not clarify the ads until after you sit through their hi Their advertising is intentionally misleading. When questioned about the promotion, they will not clarify the ads until after you sit through their high pressure sales pitch, only to find out the ad was implying something that was not accurate or valid. More

Horrible Customer Service and staff. This has to be the worst customer service ive ever experienced. This place is a joke. I will never do business with this place again. All my warranty This has to be the worst customer service ive ever experienced. This place is a joke. I will never do business with this place again. All my warranty work and other business will be done at a different dealer ship. Salesman and mangers all are rude and lie. More

Worst experience I have ever had They were nice to pick us up from the mall. However the store smelled terribly of body odor. The staff was mostly goofing around and flirting with eac They were nice to pick us up from the mall. However the store smelled terribly of body odor. The staff was mostly goofing around and flirting with each other and the sales manager was a complete and total jerk. After we decided we didn't have a deal they did not want to return us from where they picked us up from. In fact they tried their best to not let us leave. I am calling corporate and the general manager about the absolute unprofessional, unethical and downright strong arm tactics employed here. We bought elsewhere the same day. Avoid this place at all costs. More