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Torrington Hyundai
Torrington, CT
137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 137 reviews
September 13, 2018
Service department The service department is great. The service staff is responsible, respectful and the wait time is manageable. They are great team of guys at the desk The service department is great. The service staff is responsible, respectful and the wait time is manageable. They are great team of guys at the desk and also those working on the car. Once, the car was returned to me I immediately felt the difference in the drive. Thank you for a high quality of work. More
by Cwill4368
Employees Worked With
Max
August 24, 2018
James goes above and beyond James went above and beyond to help us get to the dealership, got us a great deal on the cae and went out of his way to help us with an issue we had w James went above and beyond to help us get to the dealership, got us a great deal on the cae and went out of his way to help us with an issue we had with our license plate bracket. More
by Never Again
Employees Worked With
James
May 22, 2018
Awesome Experience Michael Lovallo went above and beyond to get me into this car. I didn't feel pressure at all the decision was mine. Everyone was so nice and friendly. Michael Lovallo went above and beyond to get me into this car. I didn't feel pressure at all the decision was mine. Everyone was so nice and friendly. Thank you Steve Smith for all your help. I really appreciate what these two men did for me. I love the car and very very happy with it. Thanks again More
by Val419
Employees Worked With
Michael Lovallo, Steve Smith
March 29, 2018
Bait car listings on line I saw a listing Alfono Nissan placed in Autotrader for a 2012 Nissan Frontier SV listed at $16,995. It was listed as being at their Nissan dealership I saw a listing Alfono Nissan placed in Autotrader for a 2012 Nissan Frontier SV listed at $16,995. It was listed as being at their Nissan dealership so I drove by and saw it in the lot with a "sold" sticker on it. About a week later, I saw that the vehicle was still listed as being for sale both on Autotrader and on their own website. I sent a message inquiring about the vehicle and received a call with in minutes. I was told that it was available and made an appointment to see it at 10:30 the following day... at their Hyundai dealership. I thought it odd that they would have me test drive a Nissan at their Hyundai dealership and not at their Nissan dealership. I received a second call the following morning asking if I was interested in the truck. I told them that I was coming to see it at 10:30. Well, I got there at 10:30 I didn't see the truck anywhere on the lot. The sales manager told me that they had to go pick it up at their "storage lot". After about 20 minutes, I was directed to a salesman who seemed nice enough but told me that the price listed on the website was contingent upon my financing it through them (I planned to pay cash). We never got to any of the actual numbers because they came back and said that the truck had been sold on Saturday (the day AFTER I saw it). I think they knew that it was sold all along and basically lied to get me into their showroom. My proof? As of this writing, the truck is still listed on both Autotrader and Alfano's website and now appears on Carfax as "newly listed". Apparently, the vehicles they list are just bait. Won't be buying here. More
by Nathan2000
Employees Worked With
Phil
December 02, 2017
Excellent Experience Great price, friendly staff, never felt pressured, all of my questions were answered and my concerns addressed. Have leased with Torrington Hyundai be Great price, friendly staff, never felt pressured, all of my questions were answered and my concerns addressed. Have leased with Torrington Hyundai before and I will continue to give them my business. More
by lizd007
Verified CustomerEmployees Worked With
Dave Alfano
November 23, 2017
Great Place Great professional service right from the start. Everything was taken care of and we drove away that day with our new car, even had the first service Great professional service right from the start. Everything was taken care of and we drove away that day with our new car, even had the first service date scheduled. Love the car. More
by sandril24
Employees Worked With
Phil, David Paolino
November 15, 2017
Outstanding Excellent, courteous and highly professional sales and support personnel. No misrepresentation of facts. they went out of their way to satisfy our ne Excellent, courteous and highly professional sales and support personnel. No misrepresentation of facts. they went out of their way to satisfy our needs and requirements. The whole process was efficient and effective. Very satisfied with the overall experience. More
by skvohra
Employees Worked With
Martilia Dauphin, the floor manager an the internet sales manage, David Paolino
November 14, 2017
The best dealership Very friendly salesperson would recommend the dealership and salesperson to anybody! Phil listened to our needs and concerns If he did not have the an Very friendly salesperson would recommend the dealership and salesperson to anybody! Phil listened to our needs and concerns If he did not have the answers he found them More
by pratt.barbara
Employees Worked With
Phil
November 14, 2017
Dealer misrepresented vehicle Vehicle was advertised as a limited/special edition vehicle and as a result this increased the asking/selling price. After purchase it was discovered Vehicle was advertised as a limited/special edition vehicle and as a result this increased the asking/selling price. After purchase it was discovered it was just a base model with stickers and an emblem added onto the car to make it seem it was a limited/special edition. When we went back to the dealer to tell them this and that we over paid as a result, they said just too bad - we can't do anything for you. Totally unprofessional! They said they did not research the vehicle as they should have but are taking no blame for their false advertising or will do any type of compensation. More
by Unhappy 1
Employees Worked With
Sales person who no longer is there, sales manager as well as finance manager
October 13, 2017
Great Dealership! Martillia Dauphin, Michael Lovallo and the entire Alfonso's"team worked hard to find the "right fit" for me! I appreciate working with people of integ Martillia Dauphin, Michael Lovallo and the entire Alfonso's"team worked hard to find the "right fit" for me! I appreciate working with people of integrity and I love my new/used Hyundai! Thank you-mprotzmann More
by Donald Protzmann
Employees Worked With
Martillia Dauphin, Michael Lovallo
