Tony Volkswagen

Francis at VW, professional, up front,, above and beyond service and care, plus great to work with! service and care, plus great to work with! More

This morning I drove into VW service and was greeted by Laura who was helping another customer. Kriselle the other advisor came out, checked the car in, and took me to her desk. While sitting with Krisell Laura who was helping another customer. Kriselle the other advisor came out, checked the car in, and took me to her desk. While sitting with Kriselle, I had the most horrible experience. Two women in an office behind the service advisors were swearing, making lewd comments, and talking badly about another employee. The women were talking loudly so I was able to hear one of the women call the other Hannah but I was not able to catch the other woman’s name. This is a hostile, uncomfortable environment for everyone. Tsk! Tsk! More

Since switching from the Honolulu VW location to the new one, my overall experience has been overall positive, with no major issues. As someone who frequents the service center, I've come to realize that th one, my overall experience has been overall positive, with no major issues. As someone who frequents the service center, I've come to realize that the quality of service often depends on the agent you encounter. Fortunately, I've had the pleasure of working with Laura, who has consistently provided exceptional service. Laura's professionalism and expertise is evident. She greets you with aloha, listens attentively to my concerns, and efficiently guides me through the process. I highly recommend Laura to anyone in need of VW service - you won't be disappointed! More

Employees were very courteous and service was quick and efficient. I was treated with respect and service was completed satisfactorily. efficient. I was treated with respect and service was completed satisfactorily. More

Very personable, very professional, makes you feel part of the Volkswagen family. The Mechanic did exception work on my Passat and very tentative to the needs of my Volkswagen. Overall exceptional service of the Volkswagen family. The Mechanic did exception work on my Passat and very tentative to the needs of my Volkswagen. Overall exceptional service and that’s what will keep me coming back! Mahalos More

Excellent customer service and efficient. Service department responded to need immediately and provided consistent update. Service department responded to need immediately and provided consistent update. More

Jon Nishimura was a pleasure to work with. He combines deep product knowledge with his personable style He combines deep product knowledge with his personable style More

They are always very friendly and quick services. Love this location. I would recommend this location. Love this location. I would recommend this location. More

Easy to get appointments, friendly and helpful staff, and my car gets great service, perfect. my car gets great service, perfect. More

amazingly courteous and kind, overflowing with love and extremely professional...answered all my needs and concerns extremely professional...answered all my needs and concerns More