Back

Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,169 Reviews

1,169 Reviews of Tony Serra Nissan - Service Center

Sort by
October 09, 2024

Mechanic fixed the problem for my 350Z 2006 with no issue. Had to wait 3 hours so I checked out the new cars. One sales person (don’t know the name)showed me some cars. He was absolutely awful. I woul More

by 1germanchristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bradley
Oct 13, 2024 -

Tony Serra Nissan responded

We appreciate you taking the time to leave us this feedback. We hope you have a great day!

October 08, 2024

Yes I was very satisfied with taking my car to be serviced. The people are nice and friendly. I didn't have to wait very long on my car. More

by tokaknighten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 06, 2024

Very unprofessional. Service techs seem lack in knowledge and will give the run around. The entire dealership is a joke highly recommend shopping elsewhere For purchase o More

by Jish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wyatt Andrews
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Kilgo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matteo Pensa
October 04, 2024

Service was able to work me in for my oil change and I appreciate it. More

by krjohnson17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 04, 2024

Charged me $200 to plug up my car and then couldn’t even properly diagnose the issue. I had to get it and take it somewhere else. They also wanted to charge me $1,300 to replace the fuel pump because they T More

by l.e.tharp21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin Kilgo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

October 03, 2024

If the workers had stayed on the job it wouldn’t have took all day to do what needed to be done. More

by jparrish1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin Kilgo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Tony Serra Nissan responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

October 02, 2024

Went in for an oil change and alerted then to an issue I was having. They figured out the issue and had me fixed up with no problems. More

by jonathanibrooks77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 02, 2024

It's been pleasing working with the service group. Gets the vehicles ready as promised. More

by Glasscoc2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandolin
Oct 04, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 02, 2024

They are very courteous, up front, and friendly. I have not had a bad experience. More

by rbsnow0304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 01, 2024

This service department is outstanding. Always helpful and courteous and efficient with your time. I will continue to service my vehicles here. More

by kevin_mos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

...
6
...