Tony Serra Nissan - Service Center

The busted my oil pan because it’s plastic and not metal. Who puts a plastic oil pan on a car. Who puts a plastic oil pan on a car. More

Everything have been great Ashton Hipp was amazing as usual she always gave me great customer service and u love it usual she always gave me great customer service and u love it More

Best dealership in this town I refer everyone I talk to to them great people to them great people More

I was very pleased with my service Advisor, Mandolyn Powell. She did a superb job, and was very attentive to any questions I had regarding my service there. Powell. She did a superb job, and was very attentive to any questions I had regarding my service there. More

The facilities are clean. The staff are Friendly. They Took in car at appointment time. The staff are Friendly. They Took in car at appointment time. More

Yall keep my car for almost a month no one would call me to give me a up date I would have to call y’all and the Service manager would act like it pissed him off when I would call then after I picked it up, to give me a up date I would have to call y’all and the Service manager would act like it pissed him off when I would call then after I picked it up, I had to immediately return it because the noise was still there when the paperwork said they did a full inspection on it then had it two more weeks to fix that Problem. I was not happy with the service I received and also warranty would not fix the check engine light saying there was trash in the The event control valve when y’all are the only ones that have worked on this car and it should’ve been covered under the warranty that I bought when I bought the car because y’all had to replace the motor five days after I bought it so far as me being happy with Nissan, no I am not. More

Great customer service! Prompt, courteous, right on time with my appointment. Knowledgeable, and staff wonderful!! Prompt, courteous, right on time with my appointment. Knowledgeable, and staff wonderful!! More

I purchased my Kicks in August & love it. A couple weeks ago the climate system started roaring while it was turned in. I took it in on Oct 19th and Mandolyn Powell greeted me with a smile, A couple weeks ago the climate system started roaring while it was turned in. I took it in on Oct 19th and Mandolyn Powell greeted me with a smile, listened to my description of the problem & got it right on in. Turns out a squirrel had decided to build a house in the cabin filter. Mandolin brought the existing one to show me, acorns, link insulation & all & explained what was causing it. The tech cleaned it out & put in a new filter. Saturday I got in to go to work & the zone dial wouldn’t turn all the way, the vents didn’t blow & the roar was back plus the fan rattled. I took it back in Monday morning & left it. Apparently during Friday night, Rocky the squirrel got his friends to help him move back in & acorns were blocking the air intake & heater box. They put another cabin filter on & got me back on the road. The charges were reasonable. They took excellent care of me & my squirrel problem. More

Let me start by saying that I am a repeat customer to the dealership. I am on my 3rd Rogue in 10 years. I currently drive a 2017 Rogue and I needed to have the battery replaced for the 3rd time in 7 years. I dealership. I am on my 3rd Rogue in 10 years. I currently drive a 2017 Rogue and I needed to have the battery replaced for the 3rd time in 7 years. I called the service department to make an appointment to have it checked out. I ended up going back and forth with the service department several times about my battery warranty. The manufacturer sticker showed it 10/22 but I was being told it was installed in 12/21. We finally established that the battery was replaced in 11/22 and was indeed under warranty I made appointment for next morning to have it replaced. My appointment was for 8am on Saturday morning. I called almost 7 hours after my appointment time to see if it was ready to be picked up and was told not yet and that it actually isn't under full warranty so I would have to pay the prorated warranty price for the battery. I then had to explain the situation to the service department and we verified again that my battery was replaced in 11/22. I was then told that they would call me when it was ready to be picked up. My husband called an hour later and was told that they didn't have any in stock and it wouldn't be ready until Wednesday. I called back and asked to talk to a manager or general manager and no one was available. Luckily, I talked with Ashtin in the service department and she was able to get me a loaner car. She was nervous that she would get in trouble for doing so. I told her that I would be happy to talk to whoever if she got reprimanded. However, the loaner car I was given had all sorts of lights on. I asked if the car was safe to drive and was told that it's just sensor issues due to it being wrecked in the January ice storm and they had just put air in the tires. When I got home, I realized that there was actually a spare tire on the car. My husband took the car back up there on Monday morning and got me something safer to drive. The overall customer service was horrible. Poor communication between me and dealership as well as within the different departments. When I decide to trade in, I will not buy another Nissan. More

I came in for an oil change and tire rotation. Brought my own oil and told the lady i had it. They charged me $99 for the service. On my bill it listed 5 quarts of oil. When i asked about it they Brought my own oil and told the lady i had it. They charged me $99 for the service. On my bill it listed 5 quarts of oil. When i asked about it they said i had to pay $99 for the service whether i had my own oil or not. So this cost me $130 because i had my own oil. I was told that's how they do things now and didn't offer to discount my bill at all. When i told them i would be getting my service done elsewhere they acted like they didn't care. I will not be back. Also they told me they only used 4 quarts in my car but charge for 5. I felt sorry for Mandolyn. She was doing her job. I can't remember the name of the lady that told me all this. She was a little rude. They also changed my email address so no one in management could do a follow up. If i get a new Nissan i will probably get it at another deal. More