Tony Serra Nissan - Service Center

Always go above and beyond to make us feel important. Scheduling was super simple and i was in and out quickly. Kind, patient staff. Eager to answer all questions. Scheduling was super simple and i was in and out quickly. Kind, patient staff. Eager to answer all questions. More

I have always enjoying going to Tony Serra Nissan until this last visit y'all use to have the most amazing guy check u in u was so nice kept you up to date ,but not this time it was a different person this last visit y'all use to have the most amazing guy check u in u was so nice kept you up to date ,but not this time it was a different person a woman and she was dry and rude ,customer service is not her strong suit anywho I felt very unwelcome she looked at me as if I was in the wrong place and I waited longer than usual to be finished because they had a recall to fix but I didnt know that because I was not notified or told hey it will take a little longer after 2 hrs of sitting I finally had to ask and I wasn't use to that I was use to the nice guy updating me in what was going on and when it was done he would explain what was done but not with this lady I had to ask her what was done and what I was paying for that was not a pleasant experience with Nissan but hopefully it will get better because I love nissan More

Wonderful As always the service center personnel is courteous and takes care of my car. I am never pressured into unnecessary products. They are great at keep As always the service center personnel is courteous and takes care of my car. I am never pressured into unnecessary products. They are great at keeping me informed of the progress of my service. More

They area always very helpful with getting my car in for service. They explain everything that wad done during my appointment. Always is very clean. service. They explain everything that wad done during my appointment. Always is very clean. More

All in a Days Work A free 10,000 mile service visit that was I thought was and stated as free turned into a $300 bill. Wish that was stated before going. Never got my A free 10,000 mile service visit that was I thought was and stated as free turned into a $300 bill. Wish that was stated before going. Never got my survey for the Free Tank of Fuel that they offered. They couldn't do anything with that.. Other than that the actual service was great as far as what they did with the vehicle.....it's just the tricks they do to try to come to them.......What's That!!! More

Tony Serra Nissan of Cullman is always professional and treats us like family. Waiting room is comfortable and there is always Starbucks coffee waiting for you! treats us like family. Waiting room is comfortable and there is always Starbucks coffee waiting for you! More

The people are always friendly. The waiting area is very comfortable. The time it takes for the service is always minimal. And always accurate. Thanks. comfortable. The time it takes for the service is always minimal. And always accurate. Thanks. More

Friendly staff! Great service team. Addressed all of my questions. I had an issue that could not be resolved so they have asked me to drop it off sometime so they can Great service team. Addressed all of my questions. I had an issue that could not be resolved so they have asked me to drop it off sometime so they can look more. More

Took car in for recall.Was told it would take 3 hours to Took car in for recall. Was told it would take 3 hours to complete service. Took my car in to appointment at 9 and was called and told my car was rea Took car in for recall. Was told it would take 3 hours to complete service. Took my car in to appointment at 9 and was called and told my car was ready to be picked up at 2:30 or 3:00. ??????? More

Montanna and Hope were amazing. I love it when I'm treated well and these ladies went above and beyond!! Big shout out the the guys and gals in the service department for getting me in and out fast to treated well and these ladies went above and beyond!! Big shout out the the guys and gals in the service department for getting me in and out fast too!! More