Tony Serra Nissan - Service Center

This dealerships service department frustrates me. I’ve spent a lot of money on service there over the last four years yet I have to take my car to Autozone to get a check engine light taken care of. I’ve spent a lot of money on service there over the last four years yet I have to take my car to Autozone to get a check engine light taken care of. That’s not service. More

Purchased car here and only place I’ve used. Was disappointed in last visit when they told me my brakes needed flushing. I made comment that I had just recently had it done. They told me they re Was disappointed in last visit when they told me my brakes needed flushing. I made comment that I had just recently had it done. They told me they recommend every 20k and I said that I only have 27k and they had just done it 5k ago. I don’t mind paying for stuff that’s needed but when you have my records in front of you and tell me stuff needs attention that doesn’t it irritates me. More

Came in from a different state for an oil change and tire rotation. Lights/ sensors are still on where it was not reset. Tire pressure light was on, still on. So I am not sure if air was put in it. That morn rotation. Lights/ sensors are still on where it was not reset. Tire pressure light was on, still on. So I am not sure if air was put in it. That morning there was a light on I wasn’t familiar with that came on. I get back on the road to go home and get pulled over for a headlight out. It was not mentioned or offered to be put in or replaced. More

They didn't tighten the oil pan back right and the oil leaked out. Also did not refill the washer fluid. Will not be back!!! First issue in 3 years and having to wait for a refund. My driveway on my one y leaked out. Also did not refill the washer fluid. Will not be back!!! First issue in 3 years and having to wait for a refund. My driveway on my one year old home looks terrible!! Not to mention the centerpiece globe after a tire rotation and they refuse to replace it!! Done with Tony Serra Nissan!!! More

Drove a 2015 Altima for syncing ecm and tcm modules. Payed $645 left on rollback enabled with another $200 bill for that. Not sure why. But had a mechanic that usually works on them. He found two sensor Payed $645 left on rollback enabled with another $200 bill for that. Not sure why. But had a mechanic that usually works on them. He found two sensor harnesses crossed. Swap them back. And now it is running as it should. More

New service manager is nice and understanding. Have always had an issue at this service center. When I call ahead to schedule tire replacements, they do not order them, so when I arrive there are Have always had an issue at this service center. When I call ahead to schedule tire replacements, they do not order them, so when I arrive there are non in stock to put on my vehicle. This is an issue. A previous issue was getting my camera replaced under warranty. The service shop reapplied a cover to the electronics incorrectly. They did not use adhesive and it was left flapping and crumbled with no care given to it. Oil changes and normal maintenance take 3 hours or more to complete. I purchased two vehicles here the same day because the car buying experience was great. The service has been subpar. I’m looking forward to what your new service manager can do, because the old wasn’t working. I avoid coming to the dealership for service at all if possible currently. The new manager is trying to make this right. I hope it improves. More