Tony Serra Nissan

Quick and easy clean good people and easy to talk to help to everything you need to everything you need More

Mandolyn P. helped me with my service. She was very friendly and made me aware of all that my vehicle needed and charges prior to service. The only suggestion I helped me with my service. She was very friendly and made me aware of all that my vehicle needed and charges prior to service. The only suggestion I have is when a customer comes back to get their vehicle, that their windows aren't left down with the car being in the parking lot. I had items in the car that were expensive and could have been stolen. Thankfully that was not the case. More

Meet Mr. Scamala. The manager at Tony Serra Nissan in Cullman that refused to talk to me and refused to give me his name. Based off the scam he is trying to Scamala. The manager at Tony Serra Nissan in Cullman that refused to talk to me and refused to give me his name. Based off the scam he is trying to run on good folks, I can see why he didn’t want to give me his name. I went in to purchase a vehicle from Tony Serra Nissan and told them all they have to do is treat me fairly and I won’t haggle with them. We can both walk away satisfied. One of the first things I told the sales rep was that I do not need the warranty and wouldn’t purchase the vehicle with a $4,300 warranty that is worthless. I told them up front that I have the means to take care of anything that might happen. When we sat down at the negotiating table, the warranty comes back into play. I told my sales rep that I would walk out if they cannot remove the warranty. He said he understood and marked it off the paper and promised me they wouldn’t charge the warranty. He asked what my credit score was and I told them I have no idea and didn’t need to know, I can get the best rate available without an issue. He says ok and they go back to the manger’s office to work up numbers. At this time one of their floor managers, Jason, comes out with my sales rep. He says “I have a great deal for you. You can get the car with 2k down and $670 a month”. The car I was purchasing was listed at $29,000 and they were giving me $52,500 for my trade (low but that’s ok) and I owed $56,853 so there was $4,353. I was putting $2k down so the $2,353 was added to the price plus the doc fee of $799 (I agreed to pay the doc fee without haggling because I’m cool with people making money). I asked how he was getting to the $670 a month number but the math ain’t mathin. He was hesitant to tell me that my interest rate was 8.3 but I eventually got that out of him and after I used my interest rate calculator I figured out that there was an extra $4k in there somewhere. Guess what it was…. THE WARRANTY THAT I HAD ALREADY TOLD THEM I WOULD NOT DO THE DEAL IF IT WERE IN THERE. At this point, I told them that they were trying to scam me on a high interest rate and add the warranty back in there. Jason apologized and said that Mr. Scamala made him add it back in. He comes back and magically got my interest rate down to 6.3 and removed the warranty. I told him at this point I wouldn’t do a deal unless Mr. Scamala come out and talk to me. Of course he refused like a natural born scammer while hiding in his office. I leave and on my way home I receive a call from my rep apologizing for the managers actions and wanted to know if I would come back and do a deal. I respected the fact that he called and went back to do the deal. And frankly I’m tired of looking at vehicles. I agree to pay 2k and finance $33k. By this time we have a screaming baby and have been there for five hours and I’m ready to leave. I get home and look at the paperwork and notice one page showed the amount owes was $33k and the itemized page had me financing $35,293. THEY ADDED A ROADSIDE HAZARD FOR $2,293 that apparently covers your tires. Do you know how many tires I can buy for $2,300 dollars… I called up there and talked to the finance manager and he stated that that was not part of the deal and his paperwork showed that I was financing $33,000. I had to point him to the page where this was added. He said “ I don’t know how that got in there. That wasn’t supposed to be on there.” He redid the paperwork and took it off. If you’re doing the math, that’s $4,300 warranty, $2,300 roadside hazard (no xxxxxxx would need) plus the interest on those that they tried to get on a 8.3, that’s over $10k of my hard earned money that they tried to scam me out of. This one hits home because it was in our home town. I pride my self in offering the Cullman community the best value and selling with integrity. I feel obligated to ride scammers from the sales culture of Cullman. My dad taught me a long time ago that pigs get fat and hogs get slaughtered. It’s time for More

Had a minor issue with a coolant leak Chris and the team helped us out in a big way. We were headed back to Florida after evacuating from hurricane Milton and they had us up and rolling in less than an hour helped us out in a big way. We were headed back to Florida after evacuating from hurricane Milton and they had us up and rolling in less than an hour. More

Best service team I’ve dealt with. Thank you all for getting me in and out quickly Thank you all for getting me in and out quickly More

They are always so nice. They got my car in quick. They called me as soon as my car was finished. They got my car in quick. They called me as soon as my car was finished. More

Very knowledgeable and helpful. You get that down home comfortable feeling from everyone that works there. You get that down home comfortable feeling from everyone that works there. More

My experience with this Dealership has been positive to this point. I have ALWAYS performed my own maintenance on all of my vehicles. I am in a situation that changing oil, filter and tire rotations are this point. I have ALWAYS performed my own maintenance on all of my vehicles. I am in a situation that changing oil, filter and tire rotations are no longer in my capability. I was jn recently and was not thrilled with the condition I found my vehicle. To wit oil streak on drivers door, oil drips on engine..this is what I could see. I don't have confidence that my tires were properly torqued as you only hear air tools being used. I wish the mechanics involved owners more or at least had clear windows where we could see them, and know if we saw something positive or negative we could ask at the point prior to here's your keys, pay me and hope you don't have any problems on the road! As oops we overworked your wheels and now I can't change my flat! We will see, because the dealership is twice maybe 3 times the cost of quick lubes??? More

One lady in check very Rude on the left facing the customer very very unhappy customer very very unhappy More

Service was great. Wait time a little long. Everyone seemed very nice and pleasant to deal with. Wait time a little long. Everyone seemed very nice and pleasant to deal with. More