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Tony Serra Nissan

Cullman, AL

4.5
1,720 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts. When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers. At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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1724 Cherokee Ave SW

Cullman, AL

35055

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Showing 1,720 reviews

November 07, 2024

Everyone that I spoke to was very helpful, kind, and knowledgeable throughout my experience at Tony Serra Nissan. More

by Jessica Lassiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 06, 2024

I went to Tony Serra Nissan for recall work. Mandolyn Powell was very helpful. She did a good job as service advisor. The dealership was very clean. The whole staff was very friendly. I wou More

by outtathebox1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandolyn Powell
Nov 08, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 06, 2024

I was really pleased with the staff at Tony Serra. I went in for what I knew was going to be a big service and they gave me a quote for it of 968.00 dollars. The bill turned out to be a 1050 dollars s More

by kevinatknk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 06, 2024

I had to wait over two hours to get only an oil change. That is way too long. More

by cara.steele1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not get any names. Service dept
Nov 08, 2024 -

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

November 05, 2024

They are helpful, friendly, and know their information, if they dont they go ask someone else. More

by Tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 01, 2024

Couldn’t service or do the breaks on my car, or diagnose what was wrong with my axels that are covered under the power train warranty, after selling me a life time power train warranty. More

by jeremy.quiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin Kilgo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asher
Nov 05, 2024 -

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

November 01, 2024

My vehicle has been in the shop for 4 months and the only way I know what is going on or is my vehicle ready is me calling the dealership. If I leave a message, nobody return my call. I had to get a loane More

by cdwill6
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Kennedy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Tony Serra Nissan responded

Good Morning, I just spoke to our Service Manager and she explained your vehicle was completed Saturday and she apologized for the long wait with the parts being on backorder and that the service advisors should have been keeping you informed. She also explained that she offered you 2 free oil changes and tire rotations. We hope you will give us another chance and if there is ever anything else you need, please don't hesitate to give us a call. Thank you and we hope you have a great day!

October 31, 2024

Confirmed appointment . Entered service entrance.wait was about 30 min. Paid for service and left. Friendly staff More

by FredaClarke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 31, 2024

They are always true to their word. They are kind they treat you with respect. More

by terrellelizabeth66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 30, 2024

Been buying vehicles here for years and I always get good service. Never had any issues with a purchase. More

by dellison1020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Dumas
Nov 02, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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