Tony Serra Nissan

Excellent Excellent, we had a good experience, they worked with us to get out of there as quickly as possible worked with us to get out of there as quickly as possible More

They are great and very friendly people. . love my experience so far with all of them .. . love my experience so far with all of them .. More

In March of 2024, I purchased a used vehicle from Tony Serra Nissan of Cullman. At the time, I believed the transaction had gone well. I worked with a salesperson named Jeremy Cooper, who also assisted in Serra Nissan of Cullman. At the time, I believed the transaction had gone well. I worked with a salesperson named Jeremy Cooper, who also assisted in setting up my insurance before I could leave the lot. Because the purchase occurred after normal business hours, I was told that insurance needed to be arranged on the spot. Jeremy set up a policy for me through Root Insurance and told both myself and the lender that the policy included full coverage. Based on that representation, I proceeded with the purchase. In August of 2025, after being involved in a serious accident, I learned that this information was false. I had not been placed on a full coverage policy as promised. Instead, I had been paying for minimum coverage only since the policy was first issued. This left me personally responsible for over $22,000 in losses. When I brought this to the dealership’s attention, I was told that they did not care and that it was “ultimately my fault,” despite documentation showing that their representative had arranged the insurance. I then attempted to resolve the issue through the Better Business Bureau. In their response to the BBB, the dealership made additional false statements, including claiming that I had declined GAP coverage, which is not true, and again stated that the situation was not their responsibility. This experience has been financially and emotionally devastating. Based on my experience, I cannot recommend Tony Serra Nissan of Cullman to anyone. I will not do business with them again, and I strongly encourage prospective buyers to independently verify all insurance and coverage details rather than relying on representations made by this dealership. I learned my lesson the hard way. Always verify your coverages and documentation regardless of whether or not you believe someone to be acting in good faith. More

Great experience. Worked me in on short notice and Buffy did a great job communicating with me Worked me in on short notice and Buffy did a great job communicating with me More

The experience was great both Cody and Zac both made sure we knew step by step what we was doing as the process was completed we knew step by step what we was doing as the process was completed More

Buffy was very helpful. She explained all the work to be done on my car. She also kept me informed. She explained all the work to be done on my car. She also kept me informed. More

My service was great. Buffy explained everything and kept me informed. She is very helpful! Buffy explained everything and kept me informed. She is very helpful! More

Service was great! Sam and Buffy worked very hard to make sure I was taken care of. Sam and Buffy worked very hard to make sure I was taken care of. More

They got me in there and out quickly. Im really happy with the service. Thank you Im really happy with the service. Thank you More

The only place I take my car to get it worked on is Tony Nissan thank you Nissan thank you More