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Tony Serra Nissan

Cullman, AL

Overview
Employees
Reviews
Vehicles
4.4
2,166 Reviews
Tony Serra Nissan in Cullman, AL — serving Huntsville and Jasper — is a new and used car dealer that can satisfy all your automotive needs under one roof! We carry huge inventories of brand-new Nissan vehicles, Certified Pre-Owned Nissans, and used autos in a variety of makes and models, and once you find the one that suits your lifestyle, meet with our on-site finance department that makes the financing process fast and worry-free. Our outstanding customer service doesn’t end when you drive your new ride off the lot. We want to make sure your vehicle continues to run in peak condition, so our Service Department takes care of you with routine maintenance, auto repairs, and genuine Nissan parts. When you buy from Tony Serra Nissan, you get the Serra Promise — unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. At any of the Serra Automotive dealerships, you’ll have peace of mind that you’ll get exactly what you need from friends and neighbors you can trust for the road ahead. The Serra Automotive family began with just one store in 1981, but in 35 years, we have perfected the art of customer satisfaction. With us you’ll get our 72-hour exchange policy, our no-hassle trade promise, a lifetime limited powertrain warranty, and more. We want nothing less than 100% satisfaction from 100% of our customers. At Tony Serra Nissan, we believe that car ownership shouldn’t involve one errand after another. That’s why we have convenient online features to help you. Browse our new and used inventories, value your trade, apply for financing, schedule your service appointment, or order parts from your own computer, 24 hours a day, 7 days a week. We’re also here six days a week to serve you, so feel free to call us at 256-676-2367 or visit us at 1724 Cherokee Avenue SW.
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1724 Cherokee Ave SW

Cullman, AL

35055

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Showing 2,166 reviews

January 12, 2026

Tony Serra Nissan went above and beyond! Buffy provided excellent customer service! As a Nissan corporate employee, I was so proud of this dealership! More

by TERA.COLLIER
Recommend Dealer
Yes
Employees Worked With
Buffy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Buffy Smith
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Jan 17, 2026 -

Tony Serra Nissan responded

Tera, thank you for the 5 stars and for choosing Tony Serra Nissan. Above and beyond means a lot coming from a Nissan corporate team member. Buffy delivered, and we’re proud to have earned your trust.

January 12, 2026

Everything with this dealership is great Very professional and friendly Prompt with their work Would highly recommend More

by Pat
Recommend Dealer
Yes
Employees Worked With
Logan Minshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Minshall
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Jan 17, 2026 -

Tony Serra Nissan responded

Pat, thanks for the 5 stars and for choosing Tony Serra Nissan. Professional, friendly, and on time is the formula. Logan and the service team appreciate the recommendation.

January 11, 2026

Buffy helped me get my charm and necklace out from inside of my console ?? More

by Hatema31
Recommend Dealer
Yes
Employees Worked With
Buffy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Buffy Smith
Report | Print
Jan 17, 2026 -

Tony Serra Nissan responded

Thanks for the review and for choosing Tony Serra Nissan. Console mystery solved. Buffy to the rescue. We appreciate you and hope to earn that fifth star next time.

January 10, 2026

Great Took great care of me and my car when I came in for service. More

by rdm31818
Recommend Dealer
Yes
Employees Worked With
Buffy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Buffy Smith
Report | Print
Jan 17, 2026 -

Tony Serra Nissan responded

Thanks for the 5 stars and for choosing Tony Serra Nissan. You and your car were in good hands. Buffy appreciates the shout-out.

January 09, 2026

I had s great experience. Buffy was very pleasing. She made sure I was taken care of. I will consistently use Tony Serra. More

by Dawn Campbell
Recommend Dealer
Yes
Employees Worked With
Buffy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Buffy Smith
Report | Print
Jan 17, 2026 -

Tony Serra Nissan responded

Dawn, thanks for the 5-star review and for choosing Tony Serra Nissan. Buffy makes service easy and takes care of people the right way. We appreciate the loyalty and look forward to seeing you again.

January 09, 2026

They did a lot of math to try and figure out the best deal for me. More

by josephclark728
Recommend Dealer
Yes
Employees Worked With
Cody Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Salem
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Jan 17, 2026 -

Tony Serra Nissan responded

Joseph, thanks for the 5-star review and for choosing Tony Serra Nissan. Cody crunched the numbers so you didn't have to. We appreciate you and enjoy the new ride.

January 09, 2026

It was quick and easy the staff was very friendly would definitely go back for the next service More

by jacky62rios
Recommend Dealer
Yes
Employees Worked With
Buffy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Buffy Smith
Report | Print
Jan 11, 2026 -

Tony Serra Nissan responded

Quick, easy, and friendly is the service trifecta. Buffy kept things moving without cutting corners. Sounds like we’ll see you again at Tony Serra Nissan.

January 09, 2026

Amazing great service even better people Logan was supper nice and understanding they ever aired my tires and gave me an oil change that saved me so much time More

by Annarichardson408
Recommend Dealer
Yes
Employees Worked With
Logan Minshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Minshall
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Jan 11, 2026 -

Tony Serra Nissan responded

Great service is nice, but saving time is better. Logan handled the oil change, aired the tires, and didn’t make it a production. That’s efficient service done right at Tony Serra Nissan.

January 09, 2026

Scanned my truck almost $400 worth. Told me I need to replace a $5,500 part. Fed the same codes into internet maintenance software. The codes "do not" indicate replacing that part at al More

by Steve
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Sam Gaither
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Buffy was fine.
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Jan 11, 2026 -

Tony Serra Nissan responded

Steve, buying a truck six hours away, driving it six hours back to be repaired, and then bringing it here when it still wasn’t fixed is certainly a strategy. We performed a proper Nissan diagnostic and explained the results. When Sam reviewed the same online information you referenced, it pointed right back to the same repair path we recommended. Sometimes the internet and trained technicians end up on the same page. Diagnostics aren’t a scam, they’re how issues get narrowed down. What you choose to do with that information is always up to you. Hopefully the next stop is closer to home, or at least fewer hours away. We stand by the diagnosis at Tony Serra Nissan and wish you safe travels on the next leg of the journey.

Jan 11, 2026 -

Steve responded

You forgot to mention you charged me for "two"scans I needed a scan from a a Nissan dealer to purchase a security plus warranty from Nissan. You did that. Same scanner,same information. I already told you when I brought the truck in it was showing a P2002 code after a turbo install. I could come up with that code with any $29 scanner. I asked for MORE information from an advanced scan. You charged me for information I had already given you...then doubled the cost. There is a whole lot more information to gather given this truck's history before replacing a $5,500 filter on a 41,000 mile truck,a filter that typically lasts 150,000 to 200,000 or longer. Sorry but you were wrong and your approach was wrong. Buying a truck else where and bringing.it to another NISSAN dealership has nothing to do with double charging for information I already had. I have contacted Nissan customer service. They will call me Tuesday. Next Better Business Bureau. Then maybe the attorney General"s office. I don’t like people to take money from me for work they didn't do. All you did was regurgitate what I already told you and then charge almost $400 for MY information. Sorry that won't work for me.

January 09, 2026

The dealership was good but the salesman Zach was the best. He's to he reason we bought the car. More

by letrinabiles
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachery Quattlebaum
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Jan 17, 2026 -

Tony Serra Nissan responded

Letrina, thank you for the 5-star review and for choosing Tony Serra Nissan. Zach clearly made the difference, and we’re glad he earned your business. We appreciate the honest feedback and hope you’re enjoying the new car.

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