Tony Honda Hilo

Nicole Vinson is the best! She was very helpful in getting my problem figured out and resolved....even though ai have an Acura. She knew about the Acura Roadside Assistance Pro She was very helpful in getting my problem figured out and resolved....even though ai have an Acura. She knew about the Acura Roadside Assistance Program (I did not) so I got my car towed to the dealership for free! She followed up with me letting me know what was going on and what was going to happen. She has terrific customer service! Give her a raise! The only downside was no one asked me if I wanted my car washed. Maybe they didn't ask because it was so dirty. But I guess I should be happy that I didn't pay for anything. More

Best service department ever. Lori Taylor is a fantastic person to work with. She always greets me with a smile and I can tell she truly cares about finding what’s best for me and my car. person to work with. She always greets me with a smile and I can tell she truly cares about finding what’s best for me and my car. More

Very friendly, helpful and knowledgeable. Lori greeted me with a great smile and addressed my concerns. She checked for parts availability and had my recall done and washed my car. Great servi Lori greeted me with a great smile and addressed my concerns. She checked for parts availability and had my recall done and washed my car. Great service! More

Service is done in a timely manner and the shuttle service is great for us. We got a thorough explanation of what needs to be done and the estimated cost for each repair. service is great for us. We got a thorough explanation of what needs to be done and the estimated cost for each repair. More

Some is service department did not wear masks and another did not cover nose and mouth with mask. I felt ver very uncomfortable there for service did not cover nose and mouth with mask. I felt ver very uncomfortable there for service More

The service department is one of a kind. From friendly service advisors to top notch repairs and service, you really can't get any better. service advisors to top notch repairs and service, you really can't get any better. More

I have always received great service. Lori is my advisor & an excellent one. Everyone is courteous, caring & helpful. They deserve respect from customers & employers . The shuttle service employees are frie & an excellent one. Everyone is courteous, caring & helpful. They deserve respect from customers & employers . The shuttle service employees are friendly & careful drivers. Must applaud the mechanics too! I do most recommended corrections at Honda if my checkbook allows. When I do perform corrections outside of Honda & want it recorded, how do I go about notifying Honda to prevent the recommendation from appearing on my next service? If you can advise me, would be appreciated. Be healthy & safe. Aloha Judy More

Had to have a recall item repaired We were taken care of very well. It was a busy day, but they still had the job done in less time than we were quoted. Very friendly staff. We were taken care of very well. It was a busy day, but they still had the job done in less time than we were quoted. Very friendly staff. More

Top ervice They are always pleasant and explain the services completely. Waiting room has tv and coffee. They have always accommodated me even when I drop in w They are always pleasant and explain the services completely. Waiting room has tv and coffee. They have always accommodated me even when I drop in without an appointment More

Extraordinary repair estimate Clint Desilva called me to advise that the estimate to repair the oil leak would be $3K besides the $1K in other servicing repairs. Only minimal work Clint Desilva called me to advise that the estimate to repair the oil leak would be $3K besides the $1K in other servicing repairs. Only minimal work was performed. Our vehicle was a 2004 Honda Accord LX with 140K+ miles. The vehicle has run its useful life and we have found a used car that should last us the next 10 years. Thanks, Jim & Kei Nakagawa More