Tony Honda Hilo

Salesmen were friendly and approachable. Steve was attentive as we drove from Kona to look at a truck. Test drove, loved it and bought it. He took extremely well of us, got our paperwork don Steve was attentive as we drove from Kona to look at a truck. Test drove, loved it and bought it. He took extremely well of us, got our paperwork done in a timely manner (had 4 kids waiting in our car) answered all our questions; overall highly satisfied with his work ethic. More

This was my third time buying a vehicle at this particular dealership, and the 8th Honda I have owned in my lifetime. This was also the second time, purchasing a car from Steve. Steve is one of t particular dealership, and the 8th Honda I have owned in my lifetime. This was also the second time, purchasing a car from Steve. Steve is one of the most trustworthy car salesman I have ever encountered and I would definitely buy a vehicle from him again in the future. The Most important thing I value in buying a car is not having a pushy salesman. Steve is very friendly and patient and made the process effortless . I absolutely love my new HRV and hope to purchase another one in another 3 to 5 years. The brand sells itself. The only thing I did not like about my experience is the price is listed on the website or not the actual price. The true prices are several thousand dollars more than the listed MSRP which was quite a shock. This has nothing to do with the sales people, but the dealership itself. I feel that this is a dishonest practice, and feel that it would be much better to have the true cost on the website so that customers can really see what vehicles fit their specific budget. After doing a lot of research, this appears to be common practice, so it’s not just honda. Overall great experience I got a safe and reliable vehicle and plan on purchasing another vehicle in the future from this dealership. More

I've bought two cars recently from Tony Honda Hilo and Steve Romeo helped with the purchase of both cars. Steve was friendly, professional and very help through the whole process. I would highly recommend Steve Romeo helped with the purchase of both cars. Steve was friendly, professional and very help through the whole process. I would highly recommend Steve Romeo if you are looking to buy a car from Tony Honda Hilo. More

I wish I could give a NO STAR rating. These guys will sell you a car and later will only give you the WORST customer service for repairs and service. My car had a recall and they told me These guys will sell you a car and later will only give you the WORST customer service for repairs and service. My car had a recall and they told me my car didn't quality! I call Honda USA and they told me absolutely my transmission on my Honda CRV was on recall. Called Tony Honda Hilo again and they said I would have to pay $200 for diagnostics before they could confirm the problem. DO NOT BUY A CAR FROM THIS DEALERSHIP. YOU will regret it. More

I was very impressed with the customer service I received at Tony Honda and would highly recommend them to anyone. A big mahalo to Matt, Marc and manager, Jarrett. at Tony Honda and would highly recommend them to anyone. A big mahalo to Matt, Marc and manager, Jarrett. More

Ryu filled in for my regular service advisor who was on a scheduled day off. It was for second diagnostics on intermittent brake problems. He had the unfortunate task of giving me the bad news of the repai scheduled day off. It was for second diagnostics on intermittent brake problems. He had the unfortunate task of giving me the bad news of the repair estimate. I thanked him and picked up the car since I was not about to commit to the repairs at that time. I am currently working with my regular advisor in getting repairs done. Ryu was very good at communicating the cost estimate of repair in a calm and professional manner. While I was not happy with the estimate itself, I did appreciate Ryu’s professionalism and candor. More