Tony Betten and Sons Ford

Bought my Last Two Cars There, Will not Buy Another My last experience with Tony Betten & Sons Ford: 1. Quoted me significantly extra for service than another shop 2. After declaring to hold off My last experience with Tony Betten & Sons Ford: 1. Quoted me significantly extra for service than another shop 2. After declaring to hold off work on my vehicle while I get a quote from another shop, my car was put up on a lift to begin repair. I know this because I planned on picking my car up and was told so when I arrived. I was told I cannot leave with my car - this was Friday afternoon. Apparently, my Service Rep and the mechanic who began work are incapable of being contacted between Saturday and Sunday and I was told I will have to wait until Monday to get my car. Somehow there was no record of the work done and/or some other mechanic could not deduce what had been done. 3. I came back on Monday - after waiting over two days to get my car. I waited over 10 minutes for my car to get delivered until an employee thought to follow-up on the delay. Another 10 minutes passed and another employee asked what was going on and stated they will check. 5 minutes after that, a third employee stated my car was "lost" and there are people trying to find it. After waiting over 5 minutes more, my car was delivered to me - complete with Iced over windows waiting for me to scrape. This was the worst (vehicle) customer service I have ever experienced in my driving history. More

Leasing of a Ford F150 - Painless Paul Vanderhart and the Staff at Tony Betten and Sons Ford, were Great! They listened to my needs and delivered on more than what I was expecting. Paul Vanderhart and the Staff at Tony Betten and Sons Ford, were Great! They listened to my needs and delivered on more than what I was expecting. More

Very dishonest sales team Bought a 2017 focus. I was assured 3 times by my sales rep that it did not have the transmission issues that the previous years did, even said I would Bought a 2017 focus. I was assured 3 times by my sales rep that it did not have the transmission issues that the previous years did, even said I would buy a different model if it did. Long story short the 2017 has the same transmission so I was lied to all three times I asked. Now 25000 miles and the transmission went out already. Asked them to make it right and was basically told I'm upside down on the car so they won't help. Now I'm stuck with it. Thanks guys. Will never buy another ford again. Can't believe they won't buy this car back. I have bought 3 new cars from them and my family has bought 4. None of us plan on going back. More

Quick and easy! I've used Tony Betten's service multiple times. The service staff listened and did exactly what was needed to correct the issue and explain the "why" I've used Tony Betten's service multiple times. The service staff listened and did exactly what was needed to correct the issue and explain the "why" behind their diagnosis. I can stop here for multiple items and they have the service technicians that can do it all. Waiting area was new and clean. We would recommend this place if you need service. More

Didn't Pay Our Gap Insurance Policy We bought a van from Tony Betten in 2014. Our van was totaled in an accident December 27, 2017. We just found out after our insurance oaid their porti We bought a van from Tony Betten in 2014. Our van was totaled in an accident December 27, 2017. We just found out after our insurance oaid their portion of the loan that tony Betten did not pay for our Gap Insurance leaving us with owe $1,200 to pay on the vehicle. More

Great sales! Worst service ever! TERRIBLE SERVICE! FORD FAMILY FOR GENERATIONS! CONSIDERING NOT EVEN BUYING ANOTHER ONE DUE TO TERRIBLE SERVICE HERE! WE OWN 3 FORD VEHICLES AND THE LA TERRIBLE SERVICE! FORD FAMILY FOR GENERATIONS! CONSIDERING NOT EVEN BUYING ANOTHER ONE DUE TO TERRIBLE SERVICE HERE! WE OWN 3 FORD VEHICLES AND THE LAST 2 TIMES I WENT IN FOR HEADLIGHTS THEY COULDN'T EVEN CHANGE A BULB! NO JOKE! I ENDED UP GOING UP THE STREET TO A FULL SERVICE GARAGE AND THE LIGHT WAS CHANGED IN LESS THAN 15 MINUTES AND THEY HAD TO WAIT FOR NAPA TO DELIVER THE RIGHT BULB! WATCH YOUR BILL AND GET SECOND OPINION - THEY WILL RAKE YOUR WALLET! More

Great person in used car sales Mark v. I couldn't have ask for a nicer or patient salesman than Mark V used car I will go again for my next one. Thanks Mark V and Jessica W. I couldn't have ask for a nicer or patient salesman than Mark V used car I will go again for my next one. Thanks Mark V and Jessica W. More

xxxx poor service department. The service manager/department can't fix anything.xxxx poor.they damaged my door on my 50k truck.been back 3 times still isn't fixed.if you want to ge The service manager/department can't fix anything.xxxx poor.they damaged my door on my 50k truck.been back 3 times still isn't fixed.if you want to get treated like xxxx go to Tony Betten .deal with the service manager Tony he is some kinda work.ill never buy from Tony Betten again.my money spends any where.worst dealership experience ever. More

Beware I purchased a 2011 Ford Expedition a little over a year ago from Tony Betten Ford. I have had several issues with this truck and absolutely hate it. I I purchased a 2011 Ford Expedition a little over a year ago from Tony Betten Ford. I have had several issues with this truck and absolutely hate it. I will NEVER purchase another vehicle here. Five months after purchasing it I had to have the rear differential replaced and 8 months after owning it I had to have the entire engine replaced. My truck has been back in their shop several times since then due to issues with the engine. I just recently dropped my truck off there again and was given a loaner car that I had to take back to have a tire fixed. My expedition is the most unreliable car I have ever purchased. My truck is currently back at the dealership and has been there for almost 3 weeks. Parts were ordered to repair the engine that was just replaced but come to find out it wasn't that part but something else and it needs another engine. I have receipts totaling almost $12,000 in repairs and I imagine with the next repair of another engine it will be close to $20,000. I paid $25,000 for the vehicle. I've spoken with every manager there including the Vice President and they will not help me replace this hunk of junk with a reliable car. At this point my truck is a liability and not an asset. Please don't go here and make the same mistake I did. More