Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tony Betten and Sons Ford
Grand Rapids, MI
69 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
By Type
Showing 69 reviews
September 20, 2019
Yup. Stereotypical shady Used Car Salesman here LOOK AT THE NEGATIVE REVIEWS. TOO MANY PATTERNS to be coincidence, to many details, and too many saying the same thing. Poor customer service, from th LOOK AT THE NEGATIVE REVIEWS. TOO MANY PATTERNS to be coincidence, to many details, and too many saying the same thing. Poor customer service, from the leadership down. They want to know the price, and how much you are willing to spend up front before even talking to you, most of the time, a specific used car salesmen are meeting you in the lot. They didnt take my number, email, or any info. You can not attempt to reconcile this after the fact with your salesman's attitude. There are a trend of other reviewers saying the same thing. I went to Keller, got a great low pressure treatment. Guess whos buying a new truck on Alpine. Most disappointed in the Customer Service here at this FORD dealership. Disrespectful outdated sales tactics at this location. All I can say, is I am glad I observed these true colors prior to the sale before spending tens of thousands of dollars with them. I was looking at some of their vehicles, debating between a 2019 and 2016 F150 and was still undecided on which vehicle I wanted to go. I brought my 2011 Ford F250 in to see what kind of trade in I could get, I was instructed to go to the USED car building, so off I went. At arriving one of the salesmen, Dan, immediately came out to the lot before I was even outside of the vehicle. I had previously spoken with Paris, who may have not been in so Dan took over. I liked Paris, I did not like Dan. Immediately Dan jumped right to the amount of my payments, how much I owe on the truck, and what the max budget of my vehicle would be (Not really his business). I was still undecided and wanted to know what the trade in of my vehicle would be. I asked politely for an appraisal while briefly telling him I might be looking at a 3.5L or a 2.7L and was still undecided. He must've decided that one of their 3 used trucks was outside my budget, and that it wasnt worth his time. After going in to ask the manager, Jerry, if they were interested in the vehicle he came back and said they wouldnt be interested in buying the car outright but theyd take it on trade and to come back if I decide on a vehicle on their lot. After asking back handedly for a few times, I asked right out, “So it sounds like you aren't interested in offering me a trade in for my vehicle?” to which he replied “Like I said, let us know when you decide on a vehicle”. I said “well why dont I speak to the used car manager.” Dan Said “Oh hes in a meeting”. Right. If Dan wasnt even willing to offer a trade in for my vehicle why bother test driving anything? Off I went. As I was leaving the lot, I called theManager Jerry who surprise wasnt in a meeting, to get the same treatment from him. Clearly this is a top down mentality. After asking the details of my vehicle, the condition, color etc, he went back to the “Well what type of payment are you wanting to get into, maybe I can keep an eye on something?”, and I politely redirected him back to the fact that I don't even have an idea on trade in. While I appreciate keeping an out on something, if you arent willing to talk trade in value, why bother. After only 5 minutes of conversing, he says “How am I supposed to know what the value of your trade in is, Id have to see it, and it most definitely needs work” (minor as most vehicles do), I said “I was physically just in the lot and your salesman Dan, had allegedly talked to you about it about the trade in” to which he replied “Oh I think he was talking to another buyer”. What? How does that even make sense? Why would he be talking to another buyer about my trucks trade in values? At which point I told Jerry, you know, dont bother, I dont think were going to be a good fit. If your going to lie, at least be congruent about it and have it make sense. I will be contacting FORD. I expected this from some small dealers. Not from a FORD dealer. They lost out on a DEFINITE Used Truck Sale, and Possibly even a NEW Truck Sale. More
by Ez
Employees Worked With
Dan K, Jerry B
August 30, 2019
Great purchase experience. Great customer service, great vehicles to test drive, and great options for financing. Very happy with our choice to repeat purchase at Tony Betten & Great customer service, great vehicles to test drive, and great options for financing. Very happy with our choice to repeat purchase at Tony Betten & sons Ford dealership. Especially enjoyed the services of Tim W. - he was very helpful with the entire process. More
by Gn
Employees Worked With
TIM WALTERS
July 11, 2019
Great Service I have been a customer of another Ford Dealership in Grand Rapids. The last 2 times I have had service done by Tony Betten Ford. I was so impressed by I have been a customer of another Ford Dealership in Grand Rapids. The last 2 times I have had service done by Tony Betten Ford. I was so impressed by the way Joel Swieringa serviced my car needs. I will continue to be a Tony Betten Customer. Thanks Joel! Del Hawkins More
by Momma Sue
Employees Worked With
Joel Swieringa
June 06, 2019
I’d have better assistance from a spiteful ex-girlfriend I initiated contact multiple times via email. I was told they couldn’t do much “negotiating” via email but if I came in then there would be a better I initiated contact multiple times via email. I was told they couldn’t do much “negotiating” via email but if I came in then there would be a better opportunity to work through the sales process. I told them ahead of time that I had a trade in and it had been assessed by multiple dealerships, and I had a sample from one of them that I thought to bring along with me. I ended up taking the vehicle for a test drive and liked it. So I sit down after the test drive and I’m told there would be no movement on the price, then the trade in offer is presented and it is nearly 2k less than what other dealerships were offering. I used cars.com and found another of the same make and model and the car fax looked like they were identical twins. The mileage was slightly lower for the vehicle I found at a dealership across the state and the price for that vehicle was nearly 1k cheaper. I literally told Tony Betten sales staff if they matched the trade in price and lowered the sticker price a bit I would walk next door to the 5/3 and get a cashiers check and drive off with the vehicle. So I got home called Crest Ford in Centerline and initiated the process to purchase the near identical vehicle. I sent the salesman a picture of the trade in offer and they approved to match the price using that evidence as proof. I gladly drove the 140 miles to purchase a vehicle from a dealership with staff that dealt with me more than fairly. I wish they just would have told me that the price was not negotiable, and my trade in couldn’t be matched even with proof from other dealerships. I understand each dealership has their own sales procedures and guidelines, but the level of transparency was minimal. Based on this interaction It is highly unlikely I’d even entertain the thought of purchasing a vehicle from Tony Betten, let alone recommend it to others. More
by TVV
Employees Worked With
Tim
February 13, 2019
Bought my Last Two Cars There, Will not Buy Another My last experience with Tony Betten & Sons Ford: 1. Quoted me significantly extra for service than another shop 2. After declaring to hold off My last experience with Tony Betten & Sons Ford: 1. Quoted me significantly extra for service than another shop 2. After declaring to hold off work on my vehicle while I get a quote from another shop, my car was put up on a lift to begin repair. I know this because I planned on picking my car up and was told so when I arrived. I was told I cannot leave with my car - this was Friday afternoon. Apparently, my Service Rep and the mechanic who began work are incapable of being contacted between Saturday and Sunday and I was told I will have to wait until Monday to get my car. Somehow there was no record of the work done and/or some other mechanic could not deduce what had been done. 3. I came back on Monday - after waiting over two days to get my car. I waited over 10 minutes for my car to get delivered until an employee thought to follow-up on the delay. Another 10 minutes passed and another employee asked what was going on and stated they will check. 5 minutes after that, a third employee stated my car was "lost" and there are people trying to find it. After waiting over 5 minutes more, my car was delivered to me - complete with Iced over windows waiting for me to scrape. This was the worst (vehicle) customer service I have ever experienced in my driving history. More
by pkCarReviewer
Employees Worked With
John
January 29, 2019
Leasing of a Ford F150 - Painless Paul Vanderhart and the Staff at Tony Betten and Sons Ford, were Great! They listened to my needs and delivered on more than what I was expecting. Paul Vanderhart and the Staff at Tony Betten and Sons Ford, were Great! They listened to my needs and delivered on more than what I was expecting. More
by krltngry
Employees Worked With
Paul Vanderhart
September 27, 2018
Very dishonest sales team Bought a 2017 focus. I was assured 3 times by my sales rep that it did not have the transmission issues that the previous years did, even said I would Bought a 2017 focus. I was assured 3 times by my sales rep that it did not have the transmission issues that the previous years did, even said I would buy a different model if it did. Long story short the 2017 has the same transmission so I was lied to all three times I asked. Now 25000 miles and the transmission went out already. Asked them to make it right and was basically told I'm upside down on the car so they won't help. Now I'm stuck with it. Thanks guys. Will never buy another ford again. Can't believe they won't buy this car back. I have bought 3 new cars from them and my family has bought 4. None of us plan on going back. More
by Lied to
Employees Worked With
Jim King. Matt
April 01, 2018
Quick and easy! I've used Tony Betten's service multiple times. The service staff listened and did exactly what was needed to correct the issue and explain the "why" I've used Tony Betten's service multiple times. The service staff listened and did exactly what was needed to correct the issue and explain the "why" behind their diagnosis. I can stop here for multiple items and they have the service technicians that can do it all. Waiting area was new and clean. We would recommend this place if you need service. More
by 6monkeys
Employees Worked With
Tony L.
February 07, 2018
Didn't Pay Our Gap Insurance Policy We bought a van from Tony Betten in 2014. Our van was totaled in an accident December 27, 2017. We just found out after our insurance oaid their porti We bought a van from Tony Betten in 2014. Our van was totaled in an accident December 27, 2017. We just found out after our insurance oaid their portion of the loan that tony Betten did not pay for our Gap Insurance leaving us with owe $1,200 to pay on the vehicle. More
by venture van
Employees Worked With
Can not read signature on contract
January 23, 2018
Great sales! Worst service ever! TERRIBLE SERVICE! FORD FAMILY FOR GENERATIONS! CONSIDERING NOT EVEN BUYING ANOTHER ONE DUE TO TERRIBLE SERVICE HERE! WE OWN 3 FORD VEHICLES AND THE LA TERRIBLE SERVICE! FORD FAMILY FOR GENERATIONS! CONSIDERING NOT EVEN BUYING ANOTHER ONE DUE TO TERRIBLE SERVICE HERE! WE OWN 3 FORD VEHICLES AND THE LAST 2 TIMES I WENT IN FOR HEADLIGHTS THEY COULDN'T EVEN CHANGE A BULB! NO JOKE! I ENDED UP GOING UP THE STREET TO A FULL SERVICE GARAGE AND THE LIGHT WAS CHANGED IN LESS THAN 15 MINUTES AND THEY HAD TO WAIT FOR NAPA TO DELIVER THE RIGHT BULB! WATCH YOUR BILL AND GET SECOND OPINION - THEY WILL RAKE YOUR WALLET! More
by LAK
Employees Worked With
Tony and oil change staff
