Tony Betten and Sons Ford

Experienced sales and service staff, great facility well maintained and easy to work with. Friendly and helpful in all my experiences. Always willing to help when there is a question or problem. maintained and easy to work with. Friendly and helpful in all my experiences. Always willing to help when there is a question or problem. More

Tyler was very efficient, had vehicles ready for me to test drive when I got there. Made the process very easy . Never expected to drive home anew car that easily! test drive when I got there. Made the process very easy . Never expected to drive home anew car that easily! More

We live in the Detroit area and have plenty of Ford Stores to choose from, but consider Tony Betten Ford our home town Ford Dealer. Kris and the entire team at Tony Betten Ford are the most friendly an Stores to choose from, but consider Tony Betten Ford our home town Ford Dealer. Kris and the entire team at Tony Betten Ford are the most friendly and customer concentric auto dealer I have ever dealt with, from the time you walk in the door to the time you are driving your new vehicle home it is a great experience. We have just taken delivery on our 3rd new vehicle from Tony Betten Ford, and have no intention of using any other dealer. More

Always an easy experience with Tony Betten. 3rd vehicle I have bought there, and will buy again. Tyler always makes the process easy, and works to make sure you get what you need. have bought there, and will buy again. Tyler always makes the process easy, and works to make sure you get what you need. More

Fast and friendly service. I feel very lucky with the sales staff who looked after me. This is the second vehicle I've purchased & am pleased. sales staff who looked after me. This is the second vehicle I've purchased & am pleased. More

Great place to do business Friendly, professional a great experience all around highly endorse Will continue to have this dealer work on all my cars and will buy form them again Friendly, professional a great experience all around highly endorse Will continue to have this dealer work on all my cars and will buy form them again in the future More

Best in the Mid-West Paris went out of his way to locate and secure a dealer trade for for my wife's Explorer! Great to work with! Betten Ford has been our dealership for Paris went out of his way to locate and secure a dealer trade for for my wife's Explorer! Great to work with! Betten Ford has been our dealership for 29 years! More

Excellent services. We absolutely love our new Ford Edge. Mark is amazing he went above and beyond to find exactly what we wanted. Excellent services and professional a We absolutely love our new Ford Edge. Mark is amazing he went above and beyond to find exactly what we wanted. Excellent services and professional and really listens to your needs. More

Yup. Stereotypical shady Used Car Salesman here LOOK AT THE NEGATIVE REVIEWS. TOO MANY PATTERNS to be coincidence, to many details, and too many saying the same thing. Poor customer service, from th LOOK AT THE NEGATIVE REVIEWS. TOO MANY PATTERNS to be coincidence, to many details, and too many saying the same thing. Poor customer service, from the leadership down. They want to know the price, and how much you are willing to spend up front before even talking to you, most of the time, a specific used car salesmen are meeting you in the lot. They didnt take my number, email, or any info. You can not attempt to reconcile this after the fact with your salesman's attitude. There are a trend of other reviewers saying the same thing. I went to Keller, got a great low pressure treatment. Guess whos buying a new truck on Alpine. Most disappointed in the Customer Service here at this FORD dealership. Disrespectful outdated sales tactics at this location. All I can say, is I am glad I observed these true colors prior to the sale before spending tens of thousands of dollars with them. I was looking at some of their vehicles, debating between a 2019 and 2016 F150 and was still undecided on which vehicle I wanted to go. I brought my 2011 Ford F250 in to see what kind of trade in I could get, I was instructed to go to the USED car building, so off I went. At arriving one of the salesmen, Dan, immediately came out to the lot before I was even outside of the vehicle. I had previously spoken with Paris, who may have not been in so Dan took over. I liked Paris, I did not like Dan. Immediately Dan jumped right to the amount of my payments, how much I owe on the truck, and what the max budget of my vehicle would be (Not really his business). I was still undecided and wanted to know what the trade in of my vehicle would be. I asked politely for an appraisal while briefly telling him I might be looking at a 3.5L or a 2.7L and was still undecided. He must've decided that one of their 3 used trucks was outside my budget, and that it wasnt worth his time. After going in to ask the manager, Jerry, if they were interested in the vehicle he came back and said they wouldnt be interested in buying the car outright but theyd take it on trade and to come back if I decide on a vehicle on their lot. After asking back handedly for a few times, I asked right out, “So it sounds like you aren't interested in offering me a trade in for my vehicle?” to which he replied “Like I said, let us know when you decide on a vehicle”. I said “well why dont I speak to the used car manager.” Dan Said “Oh hes in a meeting”. Right. If Dan wasnt even willing to offer a trade in for my vehicle why bother test driving anything? Off I went. As I was leaving the lot, I called theManager Jerry who surprise wasnt in a meeting, to get the same treatment from him. Clearly this is a top down mentality. After asking the details of my vehicle, the condition, color etc, he went back to the “Well what type of payment are you wanting to get into, maybe I can keep an eye on something?”, and I politely redirected him back to the fact that I don't even have an idea on trade in. While I appreciate keeping an out on something, if you arent willing to talk trade in value, why bother. After only 5 minutes of conversing, he says “How am I supposed to know what the value of your trade in is, Id have to see it, and it most definitely needs work” (minor as most vehicles do), I said “I was physically just in the lot and your salesman Dan, had allegedly talked to you about it about the trade in” to which he replied “Oh I think he was talking to another buyer”. What? How does that even make sense? Why would he be talking to another buyer about my trucks trade in values? At which point I told Jerry, you know, dont bother, I dont think were going to be a good fit. If your going to lie, at least be congruent about it and have it make sense. I will be contacting FORD. I expected this from some small dealers. Not from a FORD dealer. They lost out on a DEFINITE Used Truck Sale, and Possibly even a NEW Truck Sale. More

Great purchase experience. Great customer service, great vehicles to test drive, and great options for financing. Very happy with our choice to repeat purchase at Tony Betten & Great customer service, great vehicles to test drive, and great options for financing. Very happy with our choice to repeat purchase at Tony Betten & sons Ford dealership. Especially enjoyed the services of Tim W. - he was very helpful with the entire process. More