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Tony Betten and Sons Ford

Grand Rapids, MI

4.8
65 Reviews

3839 Plainfield Ave. NE

Grand Rapids, MI

49525

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Showing 65 reviews

September 04, 2020

We live in the Detroit area and have plenty of Ford Stores to choose from, but consider Tony Betten Ford our home town Ford Dealer. Kris and the entire team at Tony Betten Ford are the most friendly an More

by randylouks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Johnson
Sep 08, 2020 -

Tony Betten and Sons Ford responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for taking the time to notice those efforts and for leaving such an awesome review! It means so much to have earned your trust in our business. If there is anything else we can do to assist you, please let us know! Take care!

June 16, 2020

Always an easy experience with Tony Betten. 3rd vehicle I have bought there, and will buy again. Tyler always makes the process easy, and works to make sure you get what you need. More

by Dan
Recommend Dealer
Yes
Employees Worked With
Tyler Palmer: Sales Associate, Ryan Goodwin
Jun 17, 2020 -

Tony Betten and Sons Ford responded

Dan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

January 07, 2020

Fast and friendly service. I feel very lucky with the sales staff who looked after me. This is the second vehicle I've purchased & am pleased. More

by Gmburkhart.
Recommend Dealer
Yes
Employees Worked With
Tim Walters and Glenn Betten
Jan 08, 2020 -

Tony Betten and Sons Ford responded

Thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

October 15, 2019

Great place to do business Friendly, professional a great experience all around highly endorse Will continue to have this dealer work on all my cars and will buy form them again More

by PVH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Oct 17, 2019 -

Tony Betten and Sons Ford responded

Thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

October 15, 2019

Best in the Mid-West Paris went out of his way to locate and secure a dealer trade for for my wife's Explorer! Great to work with! Betten Ford has been our dealership for More

by Tracker1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elvir in Service, Jessica in Service, KJ, Matt and more!
Oct 17, 2019 -

Tony Betten and Sons Ford responded

Thank you for your kind words and congratulations on your new Explorer. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

October 15, 2019

Excellent services. We absolutely love our new Ford Edge. Mark is amazing he went above and beyond to find exactly what we wanted. Excellent services and professional a More

by Jackie & Rich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark V, Ryan Goodwin
Oct 17, 2019 -

Tony Betten and Sons Ford responded

Jackie & Rich, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Enjoy your new Edge and if you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 20, 2019

Yup. Stereotypical shady Used Car Salesman here LOOK AT THE NEGATIVE REVIEWS. TOO MANY PATTERNS to be coincidence, to many details, and too many saying the same thing. Poor customer service, from th More

by Ez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan K, Jerry B
Sep 26, 2019 -

Tony Betten and Sons Ford responded

Good afternoon Ez. I would like to begin by saying we are so very disappointed to hear about your situation you have described! We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We pride ourselves in treating our customers like family and we are fully aware we missed the mark with you. Our used car adviser team had a meeting and discussed how we can use your experience as a learning opportunity in order to never let this happen again. I understand you spoke with Paris again and your search for a newer vehicle has ended. Congrats on your purchase! While we can't rectify your experience with us, we will certainly improve our process for future customers. Thank you for your honest feedback and we wish you happy trails. At your service, Ryan Goodwin Customer Service Manager Tony Betten & Sons Ford 616.447.4507

August 30, 2019

Great purchase experience. Great customer service, great vehicles to test drive, and great options for financing. Very happy with our choice to repeat purchase at Tony Betten & More

by Gn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TIM WALTERS
Oct 17, 2019 -

Tony Betten and Sons Ford responded

Thank you for your kind words and congratulations on your new vehicle. Tim is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!

July 11, 2019

Great Service I have been a customer of another Ford Dealership in Grand Rapids. The last 2 times I have had service done by Tony Betten Ford. I was so impressed by More

by Momma Sue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Swieringa
June 06, 2019

I’d have better assistance from a spiteful ex-girlfriend I initiated contact multiple times via email. I was told they couldn’t do much “negotiating” via email but if I came in then there would be a better More

by TVV
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim
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