Tonkin Subaru

This was my first experience in servicing my Subaru at Tonkin, having recently moved from Spokane, WA. I found the service to be excellent and was especially impressed when the mechanic showed me the dir Tonkin, having recently moved from Spokane, WA. I found the service to be excellent and was especially impressed when the mechanic showed me the dirt on the cabin and engine filters and quoted the price to replace them. I don’t recall that ever being brought to my attention in the many years I’ve owned Subarus. Diane H. More

As s always the service department was great. Job completed in a timely manner. Waiting area was clean and comfortable. Job completed in a timely manner. Waiting area was clean and comfortable. More

Thorough. Fast. Respectful. Was very impressed by the staff and completion of work in a timely and professional manner. Fast. Respectful. Was very impressed by the staff and completion of work in a timely and professional manner. More

Very happy we could do business in The Gorge —— Tonkin Subaru, was extremely professional from start to finish Subaru, was extremely professional from start to finish More

For my immediate need, dealership was responsive and accommodating . Service was thorough. Note was made on unresolved camera I’d issue. Dealership to contact Subaru tech for possible resolution and n accommodating . Service was thorough. Note was made on unresolved camera I’d issue. Dealership to contact Subaru tech for possible resolution and notify me. More

Awesome customer service! I love it here. Thank you very much. I would drive an hour to get my oil change at this place. I appreciate the wonderful customer service from t I love it here. Thank you very much. I would drive an hour to get my oil change at this place. I appreciate the wonderful customer service from the start to the end! More

They are always friendly, prompt and thorough. They make us feel valued as a customer. We feel that they check all areas of our vehicle to ensure it's a safe vehicle. They make us feel valued as a customer. We feel that they check all areas of our vehicle to ensure it's a safe vehicle. More

Great service. Take excellent care of my car. Only fix what’s needed. Thank you Tonkin. Take excellent care of my car. Only fix what’s needed. Thank you Tonkin. More

The service I had done was the outright replacement of 'the head unit’... the main computer that controls most everything via the dash. The original blew. As a direct result a great deal of the control of 'the head unit’... the main computer that controls most everything via the dash. The original blew. As a direct result a great deal of the control of things became wonky/ nonfunctional/ off limits/ more of a classic 'can't get there from here.' Couldn’t use the radio or a cell phone through the car. Couldn’t adjust myriad things that are controlled/ adjusted via this unit. Due to an int'l shortage of chips it took months for Suburu to source this more critical part... through United Radio their sole supplier. Tonkin Suburu did all they could to finesse the situation and help things along. But in reality there was nothing to do but remain patient. Finally... through the help of Tonkin Suburu I was able to contact United Radio directly. I made my case. Here’s further proof that the squeeky wheel gets the grease. The part was made available. What a GREAT development to finally have a completely functional vehicle again. Jen, Chris and Scott in parts/ service were all VERY helpful. They specifically... but the dealership as a whole definitely did their level best to fully sort me out. More

Pleasant and courteous. Heard my problem and gave me phone number to call for road side service since under warranty. Someone came within 15”. Got battery jumped, took to su Heard my problem and gave me phone number to call for road side service since under warranty. Someone came within 15”. Got battery jumped, took to subaru and worked in. Battery replaced within 2 hours again under warranty. Very friendly and helpful. More