Toms River Volkswagen

Service Dept I bought my car at another dealership but did my service work at this Toms River location. I've been here 2-3 times already & had horrible experiences I bought my car at another dealership but did my service work at this Toms River location. I've been here 2-3 times already & had horrible experiences. The first one was when I had to do my 20k free maintaince. I waited over 5 hours!! After 2 hours of waiting I wanted to see what was taking so long, oil change & tire rotation should not take that long! The guy told me that they were busy, okay, understandable, more than half way waiting within the 5 hours, I went up 2 more times & the guy at sales told me that they were doing a water pump. I told the guy if that was the case then I would have dropped my car off & came back, I've been waiting 5 1/2 hours & I want my car. Another 20 mins go by & I finally get my car back. The second time I did my 30k maintaince and this time I waited over 3 hours which is ridiculous for oil change & tire rotation. As soon as I get home, my tire light went on, I cleared it thinking that no one reset it, the next morning as I'm leaving work in Red Bank, I noticed that my tire light was on again. So I went to the gas station to put air in it & I noticed that there was a bubble in my rear tire!! My boyfriend works in a car dealership, I know how things work, it's a hazardous thing for something that this to happen & that NO ONE mentioned it to me!! The techs marked the bubble with a yellow marker but not one person came to me & told me. As far as I know, that's not okay from a dealership, you need to let the customer know & in this case I was not informed at all! I commute to red bank & jersey city everyday you need to let your customers know, god forbid something bad happened while I was driving on the parkway or turnpike because of an air bubble on a tire that your techs did not mention to me. I hope the next time I come in, it's best customer service. More

great service Great service great people. We knew what we were looking for colors options told them they said they had some and would show us all so we could decide Great service great people. We knew what we were looking for colors options told them they said they had some and would show us all so we could decide we found we bought we happy More

Great Experience I had a great experience in my automobile purchase - with this dealership. I would recommend any friend to this dealership!!! I knew the car I wante I had a great experience in my automobile purchase - with this dealership. I would recommend any friend to this dealership!!! I knew the car I wanted - explained my financial situation - and they worked out a great price!!! Would most likely buy another car with them. My experience was great!!! A+ Service. More

DO NOT DO BUSINESS WITH WORLD VOLKSWAGEN OF TOMS RIVER ! THIS COMPANY IS A BAIT AND SWITCH DEALER THEY TELL YOU ONE THING AND THEY DO WHAT WORKS BEST FOR THEM SO I HOPE YOU DO YOUR HOME WORK BEFORE YOU DO A THIS COMPANY IS A BAIT AND SWITCH DEALER THEY TELL YOU ONE THING AND THEY DO WHAT WORKS BEST FOR THEM SO I HOPE YOU DO YOUR HOME WORK BEFORE YOU DO ANY BUSINESS WITH WORLD VOLKSWAGEN OF TOMS RIVER More

Great Service As always, great service, fast, and a great price. Have been using this location and their Neptune location for years. Same faces have been there for As always, great service, fast, and a great price. Have been using this location and their Neptune location for years. Same faces have been there for a long time. I have recommend them to numerous people. More

Standard Service I needed brakes and knew from a previous visit that a CV Boot was leaking. Called on Monday afternoon and had appointment for Tuesday morning. Every I needed brakes and knew from a previous visit that a CV Boot was leaking. Called on Monday afternoon and had appointment for Tuesday morning. Everyone was very professional, work was done promptly and I picked my Jetta up, freshly washed on Tuesday afternoon. Dealer pricing, but Joe honored a coupon that was a coupe of days old that saved me serious money and brought the total into a good deal range. Thanks Joe! More

FINALLY A POSITIVE EXPERIENCE AT A CAR DEALERSHIP We were not happy knowing that we had to take our 2007 PASSAT to a VW dealership for service. The car was running very rough, leaking oil, the check e We were not happy knowing that we had to take our 2007 PASSAT to a VW dealership for service. The car was running very rough, leaking oil, the check engine and airbag lights were on, as well as problems with our headlights. With 118,900 miles on the car, it was due for inspection in 5 days, so we really didn't have a choice on where to take the car, except to which dealership. After a couple of negative experiences at other dealerships you have to understand our reluctance of taking our car to yet another. After hearing and reading positive feedback about WORLD VOLKSWAGON, we decided to give them a call and make an appointment. From the moment I spoke with Lauren my Service Advisor, I knew we had made the right choice. Lauren was friendly, outgoing, and very knowledgeable. She explained to us that there mechanics would do a diagnostic exam of our car, and give us an estimate of cost before any work was to be done. Upon arriving at WORLD Lauren asked us if we knew about a couple of recalls on our Passat [in which none of the other dealers never informed us of] that would have expired at 120,000 miles. Lauren told us they would fix the recalls before performing any diagnostics on the car. We left our car feeling very comfortable we were in good hands. Lauren called us the next day and informed us that one of the recalls involved the PCV, which caused the problem with the check engine light, the motor to run rough, and saved us a ton of money in the process. The other recalls involved replacing the turbocharger pipe, the intake flap motor, and the fuel pressure sensor. Upon further diagnosis and inspection, the parts we needed to complete the repairs, had to be ordered. To my surprise, Lauren offered us a loaner car, since we were going into a weekend, and it would be mid-week before the repairs were completed. The loaner car they gave us turned out to be a brand new Passat. Our car was due to be finished on Wednesday, but Lauren called us Tuesday and told us we could pick it up at the end of the day. With all the money they saved us through the recalls, we were able to get other work that was needed done to our car. To make a long story short,[LOL] and I could keep going on about how great the team is at WORLD VOLKSWAGON. There prices are right in line with any normal repair shop, such as 20.00 dollars for tire rotation, 67.76 for an oil change using 5 quarts of Castrol synthetic oil, and VOLKSWAGON oil filter. Hey that's a great price for an oil change. Most shops would charge 75.00 plus, using synthetics!!! When all was said and done this dealership from sales to service was busy, very friendly, clean, professional, organized, and would certainly recommend them to any VOLKSWAGON owner. THANK YOU TO LAUREN AND WORLD VOLKSWAGON FOR THE GREAT WORK AND RESTORING OUR FAITH IN CAR DEALERSHIPS!!!......MARC AND JEAN....MANAHAWKIN, NJ More

Friendly Professional Staff I purchased my Passat in January 2014 from Isaac Nissim. Each time I have visited the dealership since, Isaac always greets me with a smile, comes ov I purchased my Passat in January 2014 from Isaac Nissim. Each time I have visited the dealership since, Isaac always greets me with a smile, comes over to say hello and ask how I am enjoying the vehicle. My experience with other dealerships (hello Lester Glenn) has been once the sale is over, the sales department throws you to the curb. In addition, Loren & Joe in the service department are very accommodating and a pleasure to deal with. I have recommended this dealership to friends and family...something I definitely would not do if I was not happy with the service (good bye Lester Glenn). One more thing...they always wash my car after being serviced which is a nice touch! More

service of 4/22/14 everyone was very friendly and accommodating . a pleasure to do business with this dealership. i would recommend this dealership to other people who o everyone was very friendly and accommodating . a pleasure to do business with this dealership. i would recommend this dealership to other people who own volkswagens. More

Sweet place to buy a car. I could have purchased a VW at two dealerships closer to my home, but these guys earned the sale with their friendliness, and unique offerings such as I could have purchased a VW at two dealerships closer to my home, but these guys earned the sale with their friendliness, and unique offerings such as a 10 year warranty on the car's powertrain. More