Tomball Ford

I tried to purchase a vehicle from a Ford Dealer closer to my house and all I got was a shell game when I asked for a price. I had heard Tomball Ford endorsed by Jerry Reynolds, so I decided to look into to my house and all I got was a shell game when I asked for a price. I had heard Tomball Ford endorsed by Jerry Reynolds, so I decided to look into them. I went on their website and found a vehicle I was interested in. I submitted an online request for info and was immediately contacted by Brett Guerin. He confirmed the vehicle was in their inventory so I asked for a price. He came right back with the price. I had done quite a bit of research so I knew the price he quoted was fair. I took my vehicle in for a trade quote and when they made me a very fair offer we immediately made the deal. So far every experience I have had with Tomball Ford has been A plus. More

My car was originally brought in for a problem with the alternator. I had the car back 1 full day and it died on me late last night. The car wasn't even able to be jump started so we took the battery to alternator. I had the car back 1 full day and it died on me late last night. The car wasn't even able to be jump started so we took the battery to be tested. I was told it was 98% charged but would not be able to start the car due to the lack of crank amps. I paid $104.74 for a new battery. I called today and spoke with Jim Baker about it because it was noted on my invoice as a weak battery. He stated that the technician had informed him there was no problem with my battery. Jim then proceeeds to tell me all he can do for me and my troubles is to offer me a free oil change. Within two days my car has stopped running twice stranding me and has cost me my $100 deductible along with an additional $104.74 for a new battery. I understand the battery would not have been covered under my warranty but I didn't even receive a phone call explaining that a new battery was recommended. If the battery was fine, why did my car completely die after only starting it about 3 times to the point where my lights would not even work nor could it be jump started. I will not use this dealership ever again and I will be sure to inform family and friends about the type of customer service practices that I have encountered. The sad thing is that I work in Quality and expect to be shown quality service. This dealership is far from having any type of quality service. More

They are not friendly on the phone. First time in had front end work done. Came out and my truck pulled HARD to the left. I didn't even come in with that problem. They said "That was already there". Righ front end work done. Came out and my truck pulled HARD to the left. I didn't even come in with that problem. They said "That was already there". Right. Next time in (2.5 years later) and they did an inspection of the truck. Everything was fine but they said some maintenance things could be done. Left and started having problems. Of course they didn't do it. What a crock. I just do not trust them and when then do fix something they charge an arm and a leg. Find someone else to look at your Ford. You'll be much better off. More

We were refered to Tomball Ford by the USAA internet buying service and the recommendation was a great one. Rebecca Curry provided outstanding sales service and was able to obtain the truck we were loo buying service and the recommendation was a great one. Rebecca Curry provided outstanding sales service and was able to obtain the truck we were looking for at an excellent price. I would highly recommend using Tomball Ford and the USAA Internet Buying Service. I would also recommend asking for Rebecca Curry as your sales rep. More

Had an awsome expierence at the dealership. Originally went for service but looked a few used cars. The salesperson, Rebecca Curry did an awsome job giving me all the information etc required. Anserwed al went for service but looked a few used cars. The salesperson, Rebecca Curry did an awsome job giving me all the information etc required. Anserwed all my questions, no pressuring or hype - just made the whole expierence very pleasant ( I left with a new car ). I would recommend her to anyone. She is an awsome young lady that I believe has a great future in sales. I would buy from her again. J. Arnold More

Old school dealership. High pressure. Four square system. I dont reccomend doind business with these people. If you choose to work with them you really need to know how to buy a car. I dont reccomend doind business with these people. If you choose to work with them you really need to know how to buy a car. More

I visited Tomball Ford during my search for a new vechile. Lauri answered all my questions. I went in to find out about a new vechile. Lauri showed me around and explained the features of the vechile vechile. Lauri answered all my questions. I went in to find out about a new vechile. Lauri showed me around and explained the features of the vechile I was looking into purchasing. Going through the features gave me a better understanding of what I wanted. More

My salesman "Just Jack" was extremely helpfull. My purchase experience at Tomball Ford was exactly the way a car purchase should be. Simple, direct, and affordable. My 2007 Nissan Sentra SER is the purchase experience at Tomball Ford was exactly the way a car purchase should be. Simple, direct, and affordable. My 2007 Nissan Sentra SER is the perfect car. I will send anyone I know of in the market for a new or used vehicle to Tomball Ford. Go see "Just Jack" at Tomball Ford today! More

I was quoted a price on an F-150, signed a paper. I had to return to work and made an appointment to return at 3pm. I explained that everything had to be in order when we were scheduled as I had to leave to return to work and made an appointment to return at 3pm. I explained that everything had to be in order when we were scheduled as I had to leave by 4pm to pick up my kids. When I arrived at 3pm. Mr. D'Costa kept we waiting while he dealt with other customers. When he finally came to talk to me he explained that he couldn't get approval on the deal I signed, and it would all cost a few thousand dollars more. I was irritated and after it became clear that he would not budge from this "new" deal back to the one that I signed, I began to leave. Mr.D'Costa asked if I would speak to his manager (Jeff Renfro) so that I could "understand" the process. Mr. Renfro explained that they were not being dishonest, they just couldn't get the original deal approved, and again it was my problem that I didn't "understand" the process. Nice process. More

This was the worst car buying experience ever. They act like the mafia. I would never buy a car from them nor recommend them to anyone. I can't understand how they can stay in business. They should do t like the mafia. I would never buy a car from them nor recommend them to anyone. I can't understand how they can stay in business. They should do the car buying public a favor and close their terrible operation down. DO NOT WASTE YOUR TIME AT THIS DEALERSHIP!!!! More