Tomball Ford

Dont Believe the 4 star rating To the point then ill go into detail on my experience. • Horrible customer service at the parts and service and offered no rental while it was going To the point then ill go into detail on my experience. • Horrible customer service at the parts and service and offered no rental while it was going to take 3 weeks for them just to look at the car • low grade sales and finance employees. When you think of snakes in sales, these guys are the epitome • I know 4 people who have purchased a vehicle from these guys and each and everyone have all said the same, horrible experience in the purchase and then with the service and parts department. Don't buy into what you are seeing here. Reality doesnt tie into this. Look at the yelp reviews and then google. Id even say google has been littered with false reviews. My experience. I wanted the focus st and they had the build I wanted. My sales rep started the dialog by saying, I dont care what I sell this car to you for, you will be walking away with it today. Typical procedure ensued, test drive, credit run etc. So we go to start talking numbers and I said very honestly, I want to pay X for this car, this is what I have for the down payment and I had a trade in and was asking a modest X$$ for that. I said, at the interest rate you have that would put my payments at X per month which I absolutely will not go above. Sales rep says of course let me submit it. And of course comes back with a much higher monthly payment. I said, no, I told you what I have and I refuse to go above it, so just be honest and tell me if you can do it, if not, no biggie, we just wont reach the deal. Comes back with yet another offer higher. Let me say I know this is typical. I get about 6 different deals of putting down more money, or financing for 6 or 7 years instead of 5 etc etc. I say no and am ready to leave. Then the manager comes out. Young guy, and says look, cant you just pay more, my sales rep is having a hard time, just pay some more. I say no, and that I have been honest with you from the start. You can make the deal or not. He says, come on man, not sir, he is having a hard month just help him out here. I say, what I am hearing is no, and thank you for the time but I cannot pay more. I get dirty looks and he leaves, then the sales rep comes back and says more or less the same, so I stand up to leave and he goes back for one more offer and they finally accepted my initial offer albeit very grudgingly. At this point I see the manager shaking hands with other folks who have closed a deal and thanking them, he wont even look at me, all for sticking to my offer. Then I get back in financing and the older (I wont even call him a gentleman) says, congratulations sign all the paper work. As I am doing so I see my payments are 20$ higher than what I negotiated. I ask him why and he says well you are still getting a good deal. I say okay, I'm done. Everyone there knew what I was willing to pay per month and for how long and they tried to stick it in at closing. So he says, what are you trying to waste everyones time. I say the opposite, they have been wasting mine and Im about to leave. He says hold on, makes a call, and says okay we can get your payments back to XXX. Finally done. 5 months later I have to take into for a small oil leak around the turbo. They said it would be 3 weeks till they can look at it and I have to leave the car there and they I dont qualify for a rental. I asked to ensure warranty should cover the service and the rep says, maybe leading me to think they would try and snake out of taking care of the finances on what should be covered. I called Joe Myers and they took in my car during a super busy time and knocked it out in 2 days. They asked why I wasnt going to Tomball so I could get a rental and the rep was shocked that they wouldnt give me one, because Joe Myers offers rentals to all folks who purchase through them. They apologized on behalf of Tomball and explained how their current manager has super high expectations on their levels of customer service and it shows. I was completely satisfied and regret so much not shopping a different dealership. More

Bought new car so have not used main tante department Had excellent experience with my salesman. Very helpful and patient with information explaining details of the car. Fiancé man a little too aggress Had excellent experience with my salesman. Very helpful and patient with information explaining details of the car. Fiancé man a little too aggressive for me. More

Absolutely I would recommend this dealership for service and purchasing! I bought my 2007 Edge new at Tomball Ford and I am still driving it thanks to the grea I would recommend this dealership for service and purchasing! I bought my 2007 Edge new at Tomball Ford and I am still driving it thanks to the great service recently. Ten years with no major problems - just regular maintenance! Great car! Great service recently when I had a problem...very satisfied with the service guy, the service department, on time completion, as quoted charges. And my Edge is going strong! Happy customer for sure! More

Just bought a F150 I had a very positive buying experience at Tomball Ford. I came with an idea of two trucks I wanted to look at. My sales person, Casey, was able to pu I had a very positive buying experience at Tomball Ford. I came with an idea of two trucks I wanted to look at. My sales person, Casey, was able to pull the trucks to the front and place them side by side. Casey was very knowledgeable in explaining the differences between each truck and pointing out all the features and their uses. We were able to test drive the trucks as well. I appreciate that Casey wasn't pushing either of the trucks but instead, he figured out what I would be using the truck for, what I wanted in my personal vehicle and helped explain how each vehicle would fit into those ideas. After I settled on the truck I wanted, the process from there was pretty quick and simple. There were some quick negotiations done and the price I received is one I am very happy with. The financing was great and I feel like everyone thing was trying to help me get the deal I wanted. I actually ended up with exactly the monthly payment I was aiming and for the length of financing I wanted. More

Tomball ford service Experienced, friendly staff. I will recommend this dealer to anyone I know looking for a new Ford or one needing service. Ask for Jim Baker, he is a p Experienced, friendly staff. I will recommend this dealer to anyone I know looking for a new Ford or one needing service. Ask for Jim Baker, he is a professional service writer with over 20 years experience. More

2016 Ford Edge Sport Hands down the best experience my wife and I have ever had buying a car. Mike was absolutely fantastic. My wife was previously driving a very small Hands down the best experience my wife and I have ever had buying a car. Mike was absolutely fantastic. My wife was previously driving a very small 4 door sedan. We just had a baby, so we needed an upgrade in size and storage space. After looking at various options we decided on the Edge Sport. My wife really wasn't comfortable driving an SUV and was very apprehensive about the idea. Mike took the extra time and really made her feel safe and confident over the better part of a week, but in the end it really paid off. Not only did we feel that we definitely made the right choice of vehicle, but we also got a fantastic deal. More

Great experience Was a pleasure to work with Tomball Ford. The price of my car was super low and the finance people help me to get the best rate posible. Was a pleasure to work with Tomball Ford. The price of my car was super low and the finance people help me to get the best rate posible. More

2017 Ford Raptor Awesome help from these guys very fair price on my new vehicle and trade in I will be back. They kept me in the loop the whole time about my order! Awesome help from these guys very fair price on my new vehicle and trade in I will be back. They kept me in the loop the whole time about my order! More

Jorge Was VERY Helpful We found out about Jorge Lopez at Tomball Ford by going through the Car Pro Certified Dealer Program. We had our reservations about travelling for an We found out about Jorge Lopez at Tomball Ford by going through the Car Pro Certified Dealer Program. We had our reservations about travelling for an hour rather than going to a closer dealerships, but Jorge called me at 8:30 in the morning to see how he could help me. It was very clear that Jorge focused his attention on my needs. He asked me what I was looking for, and in a matter of minutes, he was looking at his books to tell me what was on the lot. And after 25 minutes of us discussing the vehicles, there were a couple questions that he didn't have the answers in his books; therefore, he went out to the lot and provided even more great information. We made a 2 PM meeting, and when we got there, the vehicle that I told him that I was most interested in seeing was clean and waiting at the front door ready for us. Jorge answered all of my questions, my wife's questions, and my son's questions. His superior knowledge of all of those vehicles was only surpassed by his outstanding attitude, superior professionalism, and genuine personality. I've bought several cars over the years, but I have never had such a pleasant experience as the one provide by Jorge. I will tell my friends that the drive is certainly worth it when Jorge is the one who they are going to see! Thank you, Jorge! More

Overall my with the sales, finance, and service departments My experience with the sales, finance, and service departments was excellent. Mike and Janna worked with me so I felt comfortable about purchasing my My experience with the sales, finance, and service departments was excellent. Mike and Janna worked with me so I felt comfortable about purchasing my new ford truck. More