Tomball Ford

2017 Ford Raptor Jorge Lopez, at Tomball Ford, took great care of me and was a pleasure to work with! He was responsive from when I first reached out to him over a pho Jorge Lopez, at Tomball Ford, took great care of me and was a pleasure to work with! He was responsive from when I first reached out to him over a phone call, all the way to taking my down payment over the phone and keeping me posted with each update on the voyage of bringing home a 2017 Ford Raptor! I was very happy that the positive reviews of Jorge lived up to my experience. He also worked closely with me to allow me to do everything remote, right up to picking up the truck while keeping closely informed on all the details. He is a phenomenal person to work with! Thanks again, Austin More

Great Team I was impressed with the sales team we dealt with at Tomball Ford. They were there to ensure we understood the types of packages that were available I was impressed with the sales team we dealt with at Tomball Ford. They were there to ensure we understood the types of packages that were available based on the types of vehicles. It was good to have the detailed information given to us to ensure we purchased the correct vehicle we were looking for. More

Great Service Before the Purchase, Not So Much After! Like any car purchase, the dealer works with you to get the deal done. And Tomball Ford excelled in that measure. Andre in the used car department was Like any car purchase, the dealer works with you to get the deal done. And Tomball Ford excelled in that measure. Andre in the used car department was superb from me first walking on the lot through financing. However, after the purchase was made the service at Tomball Ford was far from excellent. I was promised a second key fob for my vehicle, great, only problem you have to show up at the dealership on a Tuesday morning as they have a 3rd party contractor program the keys. The problem with this is that you and everyone else that needs a key are waiting to be in the front of the line. Seems to me that if you are going to sell a car you should get a second key made before hand. Also, the vehicle I purchased didn't have a bracket for a front license plate. No big deal they will put it on when the plates come in. When I went to pick up the plates they told me to stop by the service department. Sure thing, only to find out that I had to go to the Quick Lane service area. After waiting a few minutes for someone at the Quick Lane service desk I find out they don't have any brackets for the vehicle in stock and they would have to order one. But, not to worry it should be in by the afternoon and they would give me a call. Will the afternoon came and went with no call. Finally a few days later I drove back to the Quick Lane to inquire about the bracket. Sure enough, it had come in. The only problem now I would have to wait to have the bracket installed since they only have 1 technician that can install them. In total it took 3 days and an hour of waiting to get the license plates installed. Again, this seems like an issue that could have been resolved before the vehicle was sold since all vehicles in Texas require a front license plate. While the complaints may seem frivolous, but in an industry that prides itself on customer service, I have to say that Tomball Ford dropped the ball after they get their money. This review isn't being written to complain outright as much as Tomball Ford requested the feedback. I do know that I will think twice before I go back for my next vehicle purchase as there are several Ford dealerships in the area. More

Great Experience Greg Hall, Salesman, Jonathan Perez, Finance, and the gentleman that showed me the ins and outs of my new car was great! The sales experience was smo Greg Hall, Salesman, Jonathan Perez, Finance, and the gentleman that showed me the ins and outs of my new car was great! The sales experience was smooth and everyone was so pleasant. I'm loving my new car! More

Amazing service all around I can't say enough great things about the service I received here. From the receptionist who greeted us, my amazing salesman Greg to the finance depa I can't say enough great things about the service I received here. From the receptionist who greeted us, my amazing salesman Greg to the finance department with Kenny it was easy and quick. Definitely will go buy another vehicle from them and tell everyone I can to go there. More

Pleasntly Pleased Kent put me with A Sales Consultant who he thought would best fit my needs of no high pressure which was Adolfo Velez. Adolfo did A great job work Kent put me with A Sales Consultant who he thought would best fit my needs of no high pressure which was Adolfo Velez. Adolfo did A great job working with me to get what I wanted and could afford. He was very patient with me. Awesome job Adolfo !!! I am A hard sale. Ms. Roberta came by my office 2 times to pick up papers from me, so I didn't have to make the trip and that was awesome. Marissa did A lot of follow up for me to get things in line and she was awesome. I feel the Tomball Ford Team strives for excellence. I understand that completely , for I am A team member at my place of employment also. I hope the service department carries through with the team effort with my service needs and truly expect that it will. More

Excellent Customer Service The Tomball Ford team made my purchasing experience of a new F150 King Ranch seamless and enjoyable. Customer service seems to be a top priority and t The Tomball Ford team made my purchasing experience of a new F150 King Ranch seamless and enjoyable. Customer service seems to be a top priority and they fulfill their promises. Ask for Matt and you will not be disappointed. More

Professional team from Sales to Service The sales process was smooth and professional when I bought my vehicle in 2013 and the service has been great all along the way. I highly recommend th The sales process was smooth and professional when I bought my vehicle in 2013 and the service has been great all along the way. I highly recommend this dealership. More

The sales process was extremely easy and super professional! Was in the market for a Ford 150, had a friend recommend Tombal Ford. From the moment I was contacted by Jorge, process was awesome and never felt pre Was in the market for a Ford 150, had a friend recommend Tombal Ford. From the moment I was contacted by Jorge, process was awesome and never felt pressured. Went to the dealership one (1) time to walk through different options, then he was flexible and worked via email and phone to nail down a win/ win offer. Highly recommend not only Tomball Ford, but recommend Jorge, will not be disappointed!!! More

This is what customer service looks like From the moment I walked in to the time I left, with a new truck, I felt taken care of. And they beat everyone's price as well for the same truck. From the moment I walked in to the time I left, with a new truck, I felt taken care of. And they beat everyone's price as well for the same truck. More