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Tom Wood Volkswagen Noblesville

Noblesville, IN

4.4
224 Reviews

14701 Tom Wood Way

Noblesville, IN

46060

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224 Reviews of Tom Wood Volkswagen Noblesville

March 23, 2021

This was one of the best car shopping experiences we have had in a long long time. Everyone made us feel very comfortable and made us feel like family. They interacted with our kids as well which meant a lot More

by Brandonlj5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Bailey, Mark Jones
Mar 23, 2021 -

Tom Wood Volkswagen Noblesville responded

Thank you, Brandon, for leaving us a review! It is great to hear that our team was so helpful throughout the purchase of your vehicle. On behalf of all of us at Tom Wood Volkswagen Noblesville, congrats, and safe travels!

February 27, 2021

Excellent experience buying a brand new car. Mark Jones is a wonderful seller. I had been on different dealers and they didn’t sound original. More

by Ivan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None, Lauren Bailey, Mark Jones
Mar 01, 2021 -

Tom Wood Volkswagen Noblesville responded

Ivan - Congratulations on your beautiful new vehicle! We are very happy to hear that you had a positive experience working with Mark and our Tom Wood Volkswagen Noblesville team. Thank you so much for your business!

February 20, 2021

This dealership and our sales associate Ryan Behner stated that being transparent and wanted to earn my business was the top priority. Well after a very long car buying processes filled with lies and More

by Andrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lauren Bailey, Ryan Behner
Feb 23, 2021 -

Tom Wood Volkswagen Noblesville responded

Andrew - I'm very sorry that you had a disappointing experience. What you've described here doesn't reflect the service we expect for our guests and I can assure you that we will look into what might have caused these issues. It's hard to know that we lost your business, but I appreciate your feedback. Thank you, Mike Bragg - General Manager - 317-853-4576

January 25, 2021

Great experience with my salesman Alex Bell and the GM Mike Bragg. This is my second car purchase from this dealership, I plan to continue to purchase cars from the dealership moving forward. 5 stars More

by Estleshipley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bragg, Mike Thompson, Alex Bell
Jan 25, 2021 -

Tom Wood Volkswagen Noblesville responded

Thank you for taking the time to review us! We appreciate your repeat business and are thrilled to hear that you are so confident in Alex and Mike to get the job done. Congratulations on your new vehicle, and drive safely! We cannot wait to see you back at Tom Wood Volkswagen Noblesville down the road!

January 23, 2021

repairs always take too longthis dealership never ever repairs always take too long this dealership never ever has any loaner cars available at the time of pickup, service department employee didn’t kno More

by majinator
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rod Shaw
Jan 25, 2021 -

Tom Wood Volkswagen Noblesville responded

We strive to deliver a seamless experience and I apologize if your visits do not live up to our high standard. I will discuss this feedback with my team so we can work towards improving our processes. If you would like to share any additional details, I am here to take your call. Thank you, Matt Anderson - Service Manager - 317-428-6947

January 06, 2021

Great experience Mark made us fell at home it felt like visiting family and a not a Dearlership >If you need or want a new or used vehicle call Mark you wont go wrong they sell more then Volkswagens . And More

by Danny cox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Bailey, Mark Jones
Jan 06, 2021 -

Tom Wood Volkswagen Noblesville responded

Danny, it makes our day to hear that our team made you feel right at home! We are grateful for your business and are thrilled to hear that you are now a loyal Tom Wood Volkswagen Noblesville customer. Thank you!

January 05, 2021

This is the 2nd car that I have purchased at this dealer. They are a pleasure to work with, both in the sales department and service department. More

by Cyclenatic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bragg, Mike Thompson, Mark Jones, Andy Skinner
Jan 05, 2021 -

Tom Wood Volkswagen Noblesville responded

Thank you so much for your repeat business! We are delighted to hear that you've had positive experiences with both our sales and service department. All of us at Tom Wood Volkswagen Noblesville wish you safe driving in your new ride!

December 21, 2020

Great experience with Ryan for first car buying, very knowledgeable of questions and found the answers to make certain. Very non-stressful process with him, the staff was also very nice and respectful. More

by KB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Behner
Dec 21, 2020 -

Tom Wood Volkswagen Noblesville responded

It is gratifying to hear that Ryan and the team eased the stress of car-buying and gave you a five-star experience. Thank you for choosing Tom Wood Volkswagen Noblesville and leaving us your positive feedback!

December 03, 2020

Very disappointed in the after sales service. 82 days waiting on tag. Lots of phone calls on my part. Little help on theirs. Dont recommend. More

by A brandow
Customer Service
Recommend Dealer
No
Employees Worked With
Mike Bragg, Lauren Bailey, Ryan Behner, Andy Skinner
Dec 18, 2020 -

Tom Wood Volkswagen Noblesville responded

I'm sorry for the frustration here. As you are aware, both you and your son are located at different addresses, which does make securing the title and registration difficult, but we are working on it with you. If you would like to speak with me about this further, please don't hesitate to give me a call. Thank you, Mike Bragg - General Manager - 317-853-4576

December 01, 2020

I visited the dealer to potentially purchase a gently used Honda. I worked with Alex and purchased the vehicle that day. Alex is knowledgeable, friendly, and very helpful - not pushy. I had a very good e More

by sonya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Bell
Dec 01, 2020 -

Tom Wood Volkswagen Noblesville responded

Thank you for taking the time to review us, Sonya! We appreciate your business and are happy to hear that Alex made your purchase experience go so smoothly. Enjoy your new vehicle, and we hope to work with you again at Tom Wood Volkswagen Noblesville!

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