Tom Wood Lexus

BEWARE! They will replace parts incorrectly, and not fix them - claiming the customer responsible for the incorrect work, or better yet accusing the customer of wrecking the vehicle. DRIVE OUT OF STATE i them - claiming the customer responsible for the incorrect work, or better yet accusing the customer of wrecking the vehicle. DRIVE OUT OF STATE if you have to, but don't take your car to this spineless dealership! Management there won't even acknowledge your concerns - even if everything is properly documented. More

Overall, I think the dealership will treat most people very well. I always dress down when shopping for a car, because I'd rather save a few bucks than be fawned all over. I had a hard time getting a Le very well. I always dress down when shopping for a car, because I'd rather save a few bucks than be fawned all over. I had a hard time getting a Lexus saleman to offer to help me. As I walked toward them, they'd scurry away, repelled by my sweatshirt and jeans. If you dress down, then you can choose the salesman you want to work with rather than being approached by whoever wanders over, attracted by your nice suit and the dollars hanging out of your pockets. Jermal was very professional and treated me well even though it was "obvious" I wouldn't be paying sticker for a new car. He was the only one who approached me and offered to assist. I looked at used cars and I think the prices were good, especially when compared with what other dealerships were asking for other very similar cars. Ulimately the only reason I didn't buy was because of the fantastic incentives on the brand new cars at the time. Otherwise, the price would have been very good, with very little haggling. The finance guy was also very nice and up front about the price. I totally recommend. More