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Tom Wood Lexus
Indianapolis, IN
1,147 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,147 Reviews of Tom Wood Lexus
June 21, 2017
15000 mile service I asked over phone for the price for the 15000 mile service and they said $102 w/tax and when I got to the dealer they quoted me $179.09. I asked I asked over phone for the price for the 15000 mile service and they said $102 w/tax and when I got to the dealer they quoted me $179.09. I asked why the difference, the guy gave me some mumbo jumbo answer saying when you call in to schedule appointments it goes to another office next door and they don’t know the exact price. I think it’s a scam. I wish there was another Lexus dealer in Indianapolis area. More
by Bond007
Employees Worked With
Dave Louderback
June 17, 2017
10,000 service My car was wrecked when they were bringing it around. It was to have something done that they did not complete on the 5000 service and they still did My car was wrecked when they were bringing it around. It was to have something done that they did not complete on the 5000 service and they still did not do it correctly and damaged my car. I checked Betty Willis below and want you to know she had nothing to do with this situation. I would buy cars always from her. More
by Lola01
Employees Worked With
Betty Wills
June 17, 2017
LC 500 DELIVERY Basically, the entire negotiation was completed from afar. I had prior experience with my sales person and this dealership. The car was ordered in Jan Basically, the entire negotiation was completed from afar. I had prior experience with my sales person and this dealership. The car was ordered in January and delivered in May corresponding with the national launch of the LC. The car was delivered at my convenience and everyone at the dealership was very accommodating. More
by Rich
Employees Worked With
Michael Drumwright
June 16, 2017
Outstanding service support David louderback can always be counted on to give to an honest assessment,options and is professional. I always aak for him when i bring ny car in for David louderback can always be counted on to give to an honest assessment,options and is professional. I always aak for him when i bring ny car in for service More
by Soldier32
Employees Worked With
Da id louderbe k
June 16, 2017
Very satisfied Easy to drop off car, clean service bays, good loaner vehicle. The vehicle was very clean when I received it. Service tech explained what was done in Easy to drop off car, clean service bays, good loaner vehicle. The vehicle was very clean when I received it. Service tech explained what was done in easy to understand language. More
by Norman13
Employees Worked With
Travis Greer
June 10, 2017
Fantastic Went to Tom Wood Lexus dealership and was glad we did. Joe Bromfield was our salesman and made us feel very comfortable, and took very good care of u Went to Tom Wood Lexus dealership and was glad we did. Joe Bromfield was our salesman and made us feel very comfortable, and took very good care of us. Great place to buy a new car More
by maryscar
Employees Worked With
Joe Bromfield
May 03, 2017
Lexus Service Model- NOT AT TOM WOOD LEXUS Purchased 5 cars at store in last few years. Service model has deteriorated beyond recognition as a Lexus store. The personnel are indifferent. They c Purchased 5 cars at store in last few years. Service model has deteriorated beyond recognition as a Lexus store. The personnel are indifferent. They could care less. The GM does not even have voice mail. Telephone receptionist adept at attempting to not even reveal the name of GM. He does not care to hear from anyone, let alone disgruntled repeat customers! Last service appointment made 30 days in advance with loaner. 8:05AM and no loaner. One hour later left their "rental" facility in our own car. No offer to drive us back. No offer to pick up and return our car. No offer of courtesy shuttle. We do business with Lexus in another city and state, and this Indpls Lexus dealer is unrecognizable in comparison as a Lexus store. Only similarities are the products in the showroom. Service was the main reason we continued to purchase Lexus products here. That purpose no longer exists. This was not the 1st or 2nd issue we ever had in there, only the 1st time we have written about it, due to finally being altogether fed up with Tom Wood Lexus. They do not deserve to be an authorized Lexus Service Center. Caveat Emptor....Buyer Beware! More
by dcrose5213
Employees Worked With
Dave Louderback
April 21, 2017
Trade in experience True to their words they gave me a good deal with minimal negotiations. The car is not available in the lot and they have to do an inter dealership ex True to their words they gave me a good deal with minimal negotiations. The car is not available in the lot and they have to do an inter dealership exchange was delivered to my house at no extra charge. More
by EnMac246
Employees Worked With
Jordan Stenke, Jason Upham
January 15, 2017
Great experience I was at the Lexus dealership and met with Joe Bromfield who helped me with the used and new Lexus SUV's. Very knowledgeable and not pushy which made I was at the Lexus dealership and met with Joe Bromfield who helped me with the used and new Lexus SUV's. Very knowledgeable and not pushy which made my stay enjoyable and lasting longer than I anticipated; I departed with no unanswered question. I'll use Joe as my point of contact and surely recommend him to others More
by bigdog1641
Employees Worked With
Joe Brunfield
January 13, 2017
Terrible vehicle purchase experience In July of 2016 my wife and I drove from Wisconsin to Indiana to look at a vehicle that was for sale at Tom Wood Lexus. After negotiating the pri In July of 2016 my wife and I drove from Wisconsin to Indiana to look at a vehicle that was for sale at Tom Wood Lexus. After negotiating the price we came to an agreement and purchased the vehicle. Less than 3 days later we received a call from the dealership stating that they made a mistake on our paperwork and they needed us to fill out and sign a new agreement that they would sent to us. We filled out the paperwork and sent it back to them the day after receiving it. As of November 1st it had been over 3 months since we purchased the vehicle and we still had not received the vehicle title. At that point we decided to contact Tom Wood Lexus to see what the problem was. After talking to several people, leaving voicemails for managers and sending multiple emails to various people at the dealership we could not get a response from any of the managers at the dealership. We then decided to complain on their Facebook page. After doing so we received a call on November 30th from Bart Schlosser the General Manager at Tom Wood Lexus. He informed us that they did not have the title for our vehicle and then he proceeded to give us several excuses why. He told us that he would send us a temporary license plate and he assured us that he would personally rectify the problem and we would have the title in the next 3 weeks. It is now January 13, 2017 and the temporary plate that Bart sent us is going to expire in 2 days. We have called and left him several voicemails and emailed him multiple times over the last 2 weeks. We have not received any calls or emails back from him or anyone else at the dealership. As of Monday, January 16, we will have to rent a car to drive because the temporary license plate will be expired. We have now contacted the Indiana State Dealer Services Division for their help with the matter. My wife and I have purchased many cars over our lifetime from car dealerships all over the United States. This has by far been the worst experience that we have had purchasing a car. Tom Wood Lexus was great to deal with until we purchased the car and left their facility. Since then, almost 6 months later, they have been nothing but uncooperative, unresponsive and disrespectful to us. They have also lacked any sense of urgency to rectify the problem with our title. It is quite evident that they want to give good customer service right up until they sell you a car and receive payment. After that they could not care less about you as a customer. I would never ever purchase another vehicle from them nor would I recommend Tom Wood Lexus to anyone else looking to purchase an automobile. More
by JOHN674
Employees Worked With
Bart Schlosser (General Manager)
