Tom Wood Ford - Service Center

Excellent service! Took care of my issue quickly, and made feel very valued as a customer. I couldn’t be more pleased with the team. I will definitely be back! made feel very valued as a customer. I couldn’t be more pleased with the team. I will definitely be back! More

Professional, friendly and efficient service of my vehicle. I was informed of the progress of the work until completed. I will continue to have my vehicle serviced at Tom Wood Ford. vehicle. I was informed of the progress of the work until completed. I will continue to have my vehicle serviced at Tom Wood Ford. More

Best Customer Service Care I have ever. I had two of my Honda Civics that needed service and took them both to Tom Wood Ford Quick Lane on 96 th Street. I was immediately greeted by friendly I had two of my Honda Civics that needed service and took them both to Tom Wood Ford Quick Lane on 96 th Street. I was immediately greeted by friendly car professionals and took care of my car needs in a timely, freindly, and well qualified car care team. The service bays were well organized and their was a sense of team work and a sense of pride that each individual that took care of my cars and others that was very refreshing to observe. I want to also compliment the manager of the team Mr. Jordan Russell of the Quick Lane Service Department that I would define from my experience on Sunday February 9th as Outstanding ,professional,personable,helpful, and very customer service focused. It was very refreshing to see how well his team seemed to interact with one another and to see other customers being treated with the same respect and care that I personally received. I can certainly see why Jordan is the manager and I also observed the pride he takes in assisting his customers and treats his employees. He is a model from my perspective and in my opinion what defines great leadership qualities and represents his employer in a way that I find refreshing and sets an example that many can and would look up to with humility ,grace, and integrity. I will tell my friends and sphere of influence about my EXCELLENT experience at Tom Wood Ford on 96th Street. BLESSINGS NANCY H POTTERF More

The best service representatives I've ever dealt with EVER! Went beyond the call to help me get my remote start working again. Thank you! EVER! Went beyond the call to help me get my remote start working again. Thank you! More

I had a warranty repair and tried to schedule with Pearson Ford (the original dealer). They were Astronomically rude, told me they didnt have time, and legit sent me away with the recommendation I go Pearson Ford (the original dealer). They were Astronomically rude, told me they didnt have time, and legit sent me away with the recommendation I go to a different dealer...BEST RECOMMENDATION EVER. Tom Wood was close and highly recommended. I booked online, was scheduled immediately, used the chat function to ensure I was prepared, and headed to the facility. they were FANTASTIC. excellent communication, fully resolved the issue, managed updates, ubered me to where I needed to be when the repair was going to take more time. Ended up in a brand new rental for the weekend until they got the part that needed replaced. I rarely write these, and, if I'm honest, it's usually only for bad experiences; but I'd be happy act as a reference. DeWayne Hudson was my advisor. The whole experience was so well managed I can't think of a single complaint. 5 stars More

Was told it would be a wait situation and it turned out to be all day after I waited almost 2 hours. So I went home and was called that the car was ready to get picked up. An hour later, I arrived and the to be all day after I waited almost 2 hours. So I went home and was called that the car was ready to get picked up. An hour later, I arrived and the paperwork was not complete. Was told they would email it to me. After 2 days, I had to call and request the paperwork. More

The Service Dept. staff were totally efficient & friendly. I needed an oil change. They checked my status that showed free oil change & tire rotation! Thanks! friendly. I needed an oil change. They checked my status that showed free oil change & tire rotation! Thanks! More

They got my car In quick, diagnosed the problem quickly, and repaired it quickly without a prior appointment. My visit had not been this great in the past so I was very pleased. I do believe that service/ and repaired it quickly without a prior appointment. My visit had not been this great in the past so I was very pleased. I do believe that service/parts is overpriced from what you could get in other non dealership repair shops. More

Service went a little long waiting for a part but all went well. I received an email telling me I need an alignment which I was aware also said I needed a new cabin and air filter. This is strange as th went well. I received an email telling me I need an alignment which I was aware also said I needed a new cabin and air filter. This is strange as the air filter was replaced the day before service. This concerns me and makes me wonder if my rear brakes needed service or not if they could not tell the filter was brand new. More