Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
217 Reviews of Tom Wood Ford - Service Center
Sort by
May 21, 2020
Britney is a true professional. She does a great job keeping you informed throughout the entire repair process. I will definitely take my Ford back to TWF and Britney. keeping you informed throughout the entire repair process. I will definitely take my Ford back to TWF and Britney. More
by David
Employees Worked With
Britney Chilton
May 14, 2020
Scheduled an appointment at 10;00 am on a Tuesday, arrived at 10 minutes before for an oil change and first service on new truck. Two excuses and three hours later I finally got my truck back. Poor se arrived at 10 minutes before for an oil change and first service on new truck. Two excuses and three hours later I finally got my truck back. Poor service I suppose since it was free since I bought it there. More
by jjohnson000
Employees Worked With
Maddie Barton, Kim Fast
May 02, 2020
The staff was very helpful, the repair and maintenance was completed in a timely manner. One issue with my truck still needs to be figured out. Hopefully when I return we can find the cause and repair was completed in a timely manner. One issue with my truck still needs to be figured out. Hopefully when I return we can find the cause and repair the malfunction. More
by b lopez
Employees Worked With
Maddie Barton, Kim Fast
April 09, 2020
I called a spoke to Dwayne to bring in my vehicle for a recall. Great service and explanation on the recall. I have a question, and he said he will get back with me with an answer. recall. Great service and explanation on the recall. I have a question, and he said he will get back with me with an answer. More
by LindajAbel
Employees Worked With
Dwayne
March 20, 2020
Tom Wood Ford = Top rated customer service. I highly recommend this service department. I am a repeat customer and have referred others. Come see for yourself. recommend this service department. I am a repeat customer and have referred others. Come see for yourself. More
by missmichigan1953
Employees Worked With
Jordan Russell = 5 star winner, Maddie Barton
March 19, 2020
Took car in for airbag recall for 8:00 AM appt. on a Thursday. No word by EOD. Called 2 times on Friday and could not reach the service writers. When the service desk ring several times and goes to t Thursday. No word by EOD. Called 2 times on Friday and could not reach the service writers. When the service desk ring several times and goes to the operator, the 2nd time , I asked her if it was unusual that I could not reach anyone at the service desk. Her answer was something like “No, not really. They are probably lined up outside the door.” Was called by service writer on Saturday morning. Could not take call. I called back 15 minutes later and left VM. Did not speak to a live person until I called mid morning on Monday. First statement was “Oh I was just about to call you.” When asked why I was not called, she said she was out on Friday and thought she had followed up with everyone. If not for the free loaner they had given me, I would have been really miffed. But given the poor communication, I will not return for service work. More
by Typar77
Employees Worked With
Employee name not remembered
March 19, 2020
Issues diagnosed and repairs were made in a timely manner. Rob Jarels the Service Technican did an excellent job communicating and completing repairs. Excellent service. manner. Rob Jarels the Service Technican did an excellent job communicating and completing repairs. Excellent service. More
by Joe
Employees Worked With
Rob Jarels
March 12, 2020
I took my vehicle in for service it was quite a bit of I took my vehicle in for service it was quite a bit of service that needed to be performed my vehicle was kept over night as expected, but all seems I took my vehicle in for service it was quite a bit of service that needed to be performed my vehicle was kept over night as expected, but all seems to be well. Thank you. More
by Terry
Employees Worked With
Maddie Barton
March 01, 2020
Service was great! They are very happy & conscientious workers. This was the Tire Department. Texting information was a real help. Uber Driver that took me to work wasn’t very good. workers. This was the Tire Department. Texting information was a real help. Uber Driver that took me to work wasn’t very good. More
by Tamiamsure1000
Employees Worked With
Jordan
