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219 Reviews of Tom Wood Ford - Service Center
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June 23, 2020
I was VERY Very disappointed with my service and I told my service rep. that I would not be back to Tom Wood. I came in on Thursday for an oil change and there was a 2 hour wait so I set up an appointment my service rep. that I would not be back to Tom Wood. I came in on Thursday for an oil change and there was a 2 hour wait so I set up an appointment for Friday at 8AM. I showed up at 7:45. At 8:45 my car was still not in the shop for service. At 9:00 I told my service rep to get my car because I was leaving More
by john Hall
Employees Worked With
Don’t know her name
June 03, 2020
Was able to get in for a diagnostic check of my A/C. Within A few hours it was confirmed I had a bad compressor. Had to wait for the part till the following day. By 3:00pmthe vehicle was finished. Brit Within A few hours it was confirmed I had a bad compressor. Had to wait for the part till the following day. By 3:00pmthe vehicle was finished. Brittney the service person was very kind and straightforward. My final bill was actually less than the initial estimate. More
by Larry7350
Employees Worked With
Britney
May 21, 2020
Britney is a true professional. She does a great job keeping you informed throughout the entire repair process. I will definitely take my Ford back to TWF and Britney. keeping you informed throughout the entire repair process. I will definitely take my Ford back to TWF and Britney. More
by David
Employees Worked With
Britney Chilton
May 14, 2020
Scheduled an appointment at 10;00 am on a Tuesday, arrived at 10 minutes before for an oil change and first service on new truck. Two excuses and three hours later I finally got my truck back. Poor se arrived at 10 minutes before for an oil change and first service on new truck. Two excuses and three hours later I finally got my truck back. Poor service I suppose since it was free since I bought it there. More
by jjohnson000
Employees Worked With
Maddie Barton, Kim Fast
May 02, 2020
The staff was very helpful, the repair and maintenance was completed in a timely manner. One issue with my truck still needs to be figured out. Hopefully when I return we can find the cause and repair was completed in a timely manner. One issue with my truck still needs to be figured out. Hopefully when I return we can find the cause and repair the malfunction. More
by b lopez
Employees Worked With
Maddie Barton, Kim Fast
April 09, 2020
I called a spoke to Dwayne to bring in my vehicle for a recall. Great service and explanation on the recall. I have a question, and he said he will get back with me with an answer. recall. Great service and explanation on the recall. I have a question, and he said he will get back with me with an answer. More
by LindajAbel
Employees Worked With
Dwayne
March 20, 2020
Tom Wood Ford = Top rated customer service. I highly recommend this service department. I am a repeat customer and have referred others. Come see for yourself. recommend this service department. I am a repeat customer and have referred others. Come see for yourself. More
by missmichigan1953
Employees Worked With
Jordan Russell = 5 star winner, Maddie Barton
March 19, 2020
Took car in for airbag recall for 8:00 AM appt. on a Thursday. No word by EOD. Called 2 times on Friday and could not reach the service writers. When the service desk ring several times and goes to t Thursday. No word by EOD. Called 2 times on Friday and could not reach the service writers. When the service desk ring several times and goes to the operator, the 2nd time , I asked her if it was unusual that I could not reach anyone at the service desk. Her answer was something like “No, not really. They are probably lined up outside the door.” Was called by service writer on Saturday morning. Could not take call. I called back 15 minutes later and left VM. Did not speak to a live person until I called mid morning on Monday. First statement was “Oh I was just about to call you.” When asked why I was not called, she said she was out on Friday and thought she had followed up with everyone. If not for the free loaner they had given me, I would have been really miffed. But given the poor communication, I will not return for service work. More
by Typar77
Employees Worked With
Employee name not remembered
March 19, 2020
Issues diagnosed and repairs were made in a timely manner. Rob Jarels the Service Technican did an excellent job communicating and completing repairs. Excellent service. manner. Rob Jarels the Service Technican did an excellent job communicating and completing repairs. Excellent service. More
by Joe
Employees Worked With
Rob Jarels
