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Tom Wood Ford - Service Center

Indianapolis, IN

4.1
217 Reviews

217 Reviews of Tom Wood Ford - Service Center

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August 09, 2020

Sarah my service advisor was awesome. She answered all of my concerns and even took time out of her busy day to personally address one of my concerns. She is a great example of outstanding customer service. More

by godsman7373
Recommend Dealer
Yes
Employees Worked With
Sarah in the service department
Aug 10, 2020 -

Tom Wood Ford responded

Thank you for the 5-star review! We are so glad Sarah took good care of you here at Tom Wood Ford. We will certainly let her know that you appreciate her help, and we look forward to your next visit!

August 07, 2020

Horrible Management, Customer Service and Auto Repair On August 4th, 2020, I took my vehicle to Tom Wood Ford on 96th Street for regular scheduled maintenance, which included an oil change as well as othe More

by Dave J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Collin Kleckner, Jeremey Forsyth
Sep 03, 2020 -

Tom Wood Ford responded

Dave - This does not sound like the attentive and accommodating service we strive to provide here, and I sincerely apologize for the lack of communication at the end of your last visit. I assure you that we pride ourselves on our honest and friendly service, and I would be interested in speaking with you about the electrical issue you are experiencing with your vehicle. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

Sep 03, 2020 -

Dave J. responded

Wow. Just like I said Mr. Forsyth would do. When I wasn’t there, he did not want to speak to me, now I go onto a public platform and he wants to talk. No thanks sir. I purchased my vehicle from your organization, I took it back to your organization for service, and your organization has grossly failed me. I’m done. Just beware if You elect to take your vehicle to this place. You’ve been warned.

July 25, 2020

Tom Wood Ford is the gold standard in automotive service! The dealership is very military vet friendly which means a lot to me. Great people and great service! More

by RAFF2019
Recommend Dealer
Yes
Employees Worked With
Dewayne Hudson
Jul 27, 2020 -

Tom Wood Ford responded

Thank you for the rave review! We are delighted that our service stands out to you. All of us at Tom Wood Ford are grateful for your support. Have a wonderful week!

July 21, 2020

It’s the 3rd time I’ve bought my Explorer in for service in the last year. Each time I’m dealing with a different person as previous rep no longer work there. Needed ac compressor but they ordered the wrong More

by BS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dwayne, Jeremy
Aug 06, 2020 -

Tom Wood Ford responded

I can certainly understand your frustration here and am so sorry that you are still experiencing issues with your AC. We want to make things right for you, but without your name I may not be able to look up your contact information. Would you please call me so we can talk this through together? Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

July 15, 2020

A long frustrating saga of poor customer support. My vehicle went in for diagnosis of a check engine light, at the end of the work day I had to call to get an update...poor customer service. I was told More

by clark281507
Customer Service
Recommend Dealer
No
Employees Worked With
MARK HUME, Maddie Barton
Aug 06, 2020 -

Tom Wood Ford responded

We would never want to inconvenience a guest so it's hard to see this feedback. It sounds like there may have been some miscommunications along the way and I sincerely apologize for your frustrations. I am going to address the details of your review with my team so we can work towards offering a more seamless experience in the future. If you still have any outstanding concerns, please don't hesitate to call me. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

July 11, 2020

I picked up my vehicle and when I started home found it was making the same noise. had to take it back, after paying $1600.00 . also noone calls me More

by cornettjudy
Recommend Dealer
No
Employees Worked With
Maddie Barton, Brad Davis
June 29, 2020

Stay Away Ford/Banner Ford/Tom Wood Ford I had a caliper seize/lock-up on a trip down to New Orleans (Oct. 2019 – 8 months ago) from Indianapolis, IN. I took More

by indylynch1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad Pfifer and Brittany Chilton
Jul 21, 2020 -

Tom Wood Ford responded

There is a lot written here and we certainly want to speak with you about it directly. I apologize that our team hasn't been in touch yet, but someone will be in touch shortly. Thank you for your feedback. Jeremy Forsyth - Service Manager - 317-848-6728

June 25, 2020

Still using too much torque to remove defective lug nuts Very disappointed. Techs use excessive torque to remove lug nuts for tire rotation. I'm not paying $230 to replace all lug nuts when TW mechanics ca More

by Lori Russ
Recommend Dealer
No
Employees Worked With
Jordan Russell
Jul 09, 2020 -

Tom Wood Ford responded

Lori, I'm so sorry to see that you aren't satisfied with our services. Our team of mechanics is highly-trained to take excellent care of our customers' vehicles, but I can understand your concern here. I will address this feedback with my team, and if you would like to discuss the details of your visit, please don't hesitate to call. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

June 23, 2020

I was VERY Very disappointed with my service and I told my service rep. that I would not be back to Tom Wood. I came in on Thursday for an oil change and there was a 2 hour wait so I set up an appointment More

by john Hall
Recommend Dealer
No
Employees Worked With
Don’t know her name
Jul 09, 2020 -

Tom Wood Ford responded

John - I sincerely apologize for the delay here. I will be sure to share this feedback with my team and look into what happened to ensure that we improve our process going forward. If there is anything else you'd like to share with me, please don't hesitate to give me a call. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

June 03, 2020

Was able to get in for a diagnostic check of my A/C. Within A few hours it was confirmed I had a bad compressor. Had to wait for the part till the following day. By 3:00pmthe vehicle was finished. Brit More

by Larry7350
Recommend Dealer
Yes
Employees Worked With
Britney
Jun 03, 2020 -

Tom Wood Ford responded

Hi Larry - It's wonderful to hear that our team could diagnose and repair your vehicle in a timely manner! Thank you for sharing this feedback about Brittney. We truly appreciate your support and wish you safe driving.

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