Tom Wood Ford - Service Center

I had an issue when traveling from out of town. Called and Tom Wood not only had the part but quickly installed it for free. Great customer service in this experience. Called and Tom Wood not only had the part but quickly installed it for free. Great customer service in this experience. More

Sadly there are no negative scores possible, so please do not take my "1 star" rating as any sort of admission that I believe this business should be allowed to exist. I've never been treated this badly any not take my "1 star" rating as any sort of admission that I believe this business should be allowed to exist. I've never been treated this badly anywhere - and that's saying quite a lot. The background is - roughly two weeks ago I made an appointment with Tom Wood Ford Service for my (~$50,000) 2020 F150, which is still under warranty. I need to have the transmission looked at because it shifts rough into 4th gear. I told them all of this and was given an appointment to bring it in this morning at 11am for them to look at. Because it happens when the engine is cold, I took a day off work and arrived at 7:30am and waited in the waiting room, to increase the odds of the intermittent behavior occurring when they were looking at it. After waiting 3 1/2 hours I went up to the desk for my 11 o'clock APPOINTMENT - scheduled almost two weeks ago - and the advisor reads back all the information I had reported about the transmission, asks some other questions - and then instead of asking for the key he tells me they can't look at it for 3-4 weeks. I was outraged. I thought I must be misunderstanding him, so I asked for the service manager. The Service Manager eventually showed up, and I relayed the story, and he completely unapologetically confirmed the whole thing within 20 seconds. No Sorry's... No offer to reschedule or bump things up... To quote what the kids say these days, he had absolutely no f*cks to give. I got the distinct impression from him that he thought I was a particularly annoying idiot, wasting his time for thinking an Appointment would carry with it any sort of expectation of having your vehicle looked at. Clearly, appointments mean nothing at Tom Wood. I guess if you don't have enough $50,000 trucks sitting in your driveway that you can't let yours sit on their lot for 4 weeks while they decide if they want to service it, then you shouldn't have bought a Ford... Of course I immediately called Ford Complaints - who very sympathetically listened to my story and said they'd put a complaint report in the dealer queue - whatever the xxxx that is. I'm not sure Tom Wood Ford is in too much fear of that complaint queue but I'll just hold my breath and wait for it... More

Everyone from service to sales try hard to provide a great experience while at the dealership. great experience while at the dealership. More

We use their service for oil changes and tire rotations. They do a great job! They do a great job! More

If I could give “0” stars I would. I have been having transmission issues on my Expedition Max Platinum 2019 since I moved to Carmel in September. I have made multiple appointments for this issue. Here i transmission issues on my Expedition Max Platinum 2019 since I moved to Carmel in September. I have made multiple appointments for this issue. Here is the series of events. Made the first appointment dropped off the night before the appointment and was told I would hear about it by noon the next day. By 3pm I had heard nothing. When I called they hadn’t even looked at my vehicle and I was told the diagnostics that it would require would require me to leave my vehicle with them for a full 12 hours. When I asked then why it wasn’t done while they had had it all this time they told me they didn’t realize that’s what it was dropped off for. They did get me a rental for the following day because I raised xxxx. But after two days with my car they “couldn’t find anything” so they returned it to me with nothing done. The problem got worse and more frequent then I received a recall notice for the CAMPHASER as well as some type of software update. I called again and made the first available appointment which was 3 weeks out (I understand because staffing shortages everywhere) and I was told the vehicle was safe to drive. Three weeks pass I bring my car in and drop it off. Once again no communication and I called earlier this time knowing how I was “forgotten” last time. I’m told they won’t do the CAMPHASERS because that’s an “all day service” YET AGAIN! They had it ALL DAY! They do the reprogram and tell me that should fix it. NOW my car is making a low deep loud hum when I hit 1300 rpm downshifting (this is an automatic) and when I try to accelerate quickly it catches slows hard then pops to the next gear. I called to make an appointment in December 26th and the first available to have my transmission checked was January 11. I scheduled the appointment and asked for an oil change as well. The girl scheduling asks if I’d like to wait with the car or drop off. Since I’ve had so many “issues” being forgotten when dropping off I told her I’d wait. Arrived with my vehicle today to have the issues addressed. And upon arrival I’m told that this is a TWO day diagnostics and they can’t get me in for THAT for another 4 weeks!!!!!! I’m beyond pissed but the oil can get changed today. So I say fine then schedule for the transmission and get the oil changed. I was there for 2 house for a “quick service” oil change! Since it HAD to be done since they made me wait so long for an appointment. Do yourself a favor avoid Tom Wood Ford at all costs. I will be having my transmission diagnosed at Andy Mohr Ford next week! More

The service department damaged my truck, didn’t tell me they damaged it, when I showed them the damage they said they would fix it. This went on for over a year. They were trying to remedy the problem with they damaged it, when I showed them the damage they said they would fix it. This went on for over a year. They were trying to remedy the problem without spending a penny. Or they were trying to outlast me hoping I would go away. I finally had to get their corporate office involved to get the problem taken care of. The dealer did not want to fix damage they caused. Not professional at all. Steer clear. More

I dropped off my 2000 Dodge Ram pickup truck to be service. It cut off some time for no reason. I was informed they cannot locate the problem and then come pick up the car. I paid him $137 for the dia service. It cut off some time for no reason. I was informed they cannot locate the problem and then come pick up the car. I paid him $137 for the diagnosis. They brought the car out it was very loud. I asked what's the matter, he said someone has been stealing catalytic converters off the vehicles and I think they stole yours I said "What?" he said we think they stole yours. So we both crawled up under the car and true enough the catalytic converter was gone. I asked the employee what were they going to do? I was informed I must contact my insurance company and have them paid for the repairs. I asked them wasn't it their responsibility to take care of and maintain the security of my vehicle? I was informed yes but they're not going to pay. If you want us to fix it, I have to pay them 600 to $1,100 they will install me a new Catalytic converter. I was also informed that they knew that someone had been stealing catalytic converters for months now but they were failing to tell any one who was getting their car service that they had this problem with them. It's a violation of trust. I would never recommend to anyone ever take another car to Tom Wood Ford unless they make the situation right. More

The service dept is understaffed, rude to customers and just plain incompetent. I gave them several chances. There is no communication and work I had done was wrong and I had to bring my car back repeatedl just plain incompetent. I gave them several chances. There is no communication and work I had done was wrong and I had to bring my car back repeatedly. Appointments aren’t kept and the excuse is someone didn’t show up. But again this is not communicated until 5:00 when your car is needed to get home. The service manager Jeremy and service employee Colin were rude, untruthful and not helpful. They make it very clear that you are not a valued customer. Beware if you choose to leave your hard earned vehicle with these folks and if you do, prepare to fight to get it back and in the shape you expected. I would go anywhere before going through this again. More

Service was quick, friendly service, over all good experience. I have always had this vehicle serviced there and will continue to do so. Thanks for your professional service. experience. I have always had this vehicle serviced there and will continue to do so. Thanks for your professional service. More

Dealership is modern, clean. Personnel are friendly, knowledgeable and accommodating. Wait time was reasonable, My visit was for a simple engine oil and filter change which was accomplished expertly and knowledgeable and accommodating. Wait time was reasonable, My visit was for a simple engine oil and filter change which was accomplished expertly and efficiently. I highly recommend Tom Wood Ford for anyone wanting to see professionals in action. More