Tom Wood Ford - Service Center

Communication was perfect. Explained all the service options. Between Service and Parts departments, it was very obvious “everyone was on the same page “. Thanks Chad!!! Explained all the service options. Between Service and Parts departments, it was very obvious “everyone was on the same page “. Thanks Chad!!! More

I left a bad review of your service but nobody try to call or to understand my issues, instead of that your service advisor sent me a message with a shocking words !!! I’m regretting to choose your deale call or to understand my issues, instead of that your service advisor sent me a message with a shocking words !!! I’m regretting to choose your dealership as a trust destination More

Chris Redman of Tom Wood Ford has always provided excellent service for my 2014, and now, my 2024 Ford Mustang. Twenty years ago, Phil Caldwell, and the Tom Wood Ford Service Department, is what sold excellent service for my 2014, and now, my 2024 Ford Mustang. Twenty years ago, Phil Caldwell, and the Tom Wood Ford Service Department, is what sold us on Tom Wood Ford in the first place. And that is precisely why we purchased a 2014 Ford Taurus and 2014 Ford Mustang in August of 2014. We remain satisfied with our purchases, we continue to return every 5,000 miles, and we rely upon Tom Wood Ford. More

WARNING STAY AWAY FROM THIS DEALERSHIP AND THIER MECHANIC SHOP as they are the worst SHOP as they are the worst More

Brought my 2020 Ford Edge in for scheduled maintenance. Lexi & Chaley did an EXCELLENT job of customer service! Also asked Collin Kleckner if he had any way of finding a piece of jewelry that had fallen Lexi & Chaley did an EXCELLENT job of customer service! Also asked Collin Kleckner if he had any way of finding a piece of jewelry that had fallen through the steering wheel column, within minutes he had found the jewelry. All 3 went above and beyond for satisfying a customer! Kudos to them! More

EXCEPTIONAL SERVICE! !! I stopped in hoping they would be able to service before heading out of town and Chris Redman did! He was VERY ACCOMMODATING and able to get me in !! I stopped in hoping they would be able to service before heading out of town and Chris Redman did! He was VERY ACCOMMODATING and able to get me in and out quickly! The Service Manager Jeremy Forsyth even THANKED Me for coming in!!! It’s people like them that make the difference and thanks to Jeremy, Chris and the staff in Service I will be back! More

The worst dealership and service I have ever experienced. Brought my car in for a scheduled serviced in the morning. They told me they would call by 2pm with updates. At 3pm I got no call. I had to call 4 ti Brought my car in for a scheduled serviced in the morning. They told me they would call by 2pm with updates. At 3pm I got no call. I had to call 4 times to get someone to call me back. And when I got ahold of someone they told me no one even evaluated the car yet and it’ll be the next day! Ridiculous when the service was SCHEDULED!!! Will never use this dealership or service again. More

Tom Wood Ford is an awesome dealership to work with. Everyone is friendly, helpful, and honest! During our first oil change with our 2023 Bronco Sport, Maddie explained the differences in the oil chang Everyone is friendly, helpful, and honest! During our first oil change with our 2023 Bronco Sport, Maddie explained the differences in the oil changes to us and made sure that we chose the oil change that went with our warranty! We appreciate everything that they have done for us, from the purchase of our new vehicle through our first oil change! Dalton Brown also helped us to find a couple of accessories that we wanted for our new Bronco. Thank you, Dalton, Maddie, and Tom Wood Ford! More

I set and appointment to have my taillight fixed. They appointment was made 2 weeks after I made the call. I also told the people that set the appointment I wanted a few other things looked at while They appointment was made 2 weeks after I made the call. I also told the people that set the appointment I wanted a few other things looked at while it was in for service. It was cracked when I bought the truck. So the salesman had a new one ordered. I dropped my truck off the night before my appointment so they would have it 1st thing in the morning. The service advisor called me the morning of my appointment to goo over what needed to be done. He then told me there was 8 vehicles in front of me. So what’s the point I setting an appointment if the date doesn’t matter? He told me it would be the next day before they will get to my vehicle. So the next day I received the taillight that was supposed to be replaced in that mail at my home. This has to be the worst service that I have ever dealt with. So I had to drive the taillight back to the dealership to get installed. I still never had all the other issues fixed because they didn’t know when they would be able to get to my vehicle after have an appointment for over 2 weeks. More

Everyone was so helpful. I had never been to this dealership before and they made everything easy and quick! I will definitely continue to come back! I had never been to this dealership before and they made everything easy and quick! I will definitely continue to come back! More