Tom Wood Ford - Service Center

Tom Wood Ford for Diesels is a huge no no. First off this was my first experience with a dealership ever. But after being met with friendly smiles and a reassuring promise of satisfaction I dec First off this was my first experience with a dealership ever. But after being met with friendly smiles and a reassuring promise of satisfaction I decided to let them work on my 2003 F250 Diesel. A HUGE MISTAKE! Truck wouldn't start so I figured Ford would be the best place to start. I had the truck towed there. After diagnostic testing their only Diesel Mechanic TIM says that I need a injector#2. I asked the total price of the repair and it seemed on par so I continued with the work. In the midst of the truck being all apart I asked the tech TIM if there was anything else I should be doing to it while its apart and he said it would be a good idea to replace the oil cooler. Short an simple I bought a oil cooler online from a Ford dealer ship to save 250 on the part. Brought it to the tech and had it installed. Was glad I did too because the one that was in the truck was plugged with three inches of rust an particles. Got the truck back and drove the truck and realized that the trucks EOT delta was 30degrees higher than the ECT still. Took it back and explained to the service manager TOM KASHMAN that the truck was not fixed. This guy is a shyster. He immediately started to attack the age of the truck and was blowing me a bunch of hot air. I don't know how he did it but he talked me into paying for a flush and labor to do another cooler. I in all honesty just wanted it fixed so if paying for it again with vc9 flush would do it I was game. Well they kept the truck a month and when I got it back it still has a delta of more than 25 when not towing which is incorrect. Took the truck back still under warranty for the part and the labor and was refused any cooperation from Tom Kashman or Tom Woods Manager Rich Marowski. I feel very taken advantage of by this Business and feel the need to warn potential customers especially diesel customers that this is not the place to go. Don Hinds which is just down the road is much nicer more professional place to take your Ford. The reason why I rate Tom Wood so low is because it was the worst service I've ever received anywhere in 37 years. Im out 2700 dollars and the truck is still not fixed. I tried to sit down with them and get it sorted out with them and they are the rudest people and are not honoring their parts warranties or their service warranties. They are no better than thugs taking money from hard working folks and weaseling their way around their warranties. If you are considering Tom Wood Ford,........Don't! More

Worst experience with a car EVER! Please do not buy any Ford products with this crap dual transmission. I believe these are in the Focus, Fusion, and Fiesta's. They market and advertise it as an automati Ford products with this crap dual transmission. I believe these are in the Focus, Fusion, and Fiesta's. They market and advertise it as an automatic. It's not. It's a manual in an automatic and it's terrible. I bought a new 2012 Ford Fiesta back in February of 2012 and it has been a nightmare of a car. It drove great for the first 9,000 miles. No noise, no jerking, no jolting, no grinding or shuddering. Between 9-10,000 miles the car begins to do the things I mentioned in the last sentence. Dealership agreed at that time there was a problem and they replaced the motor to the transmission. The car ran well and all the mentioned issues went away. 10,000 miles later, the transmission started to act up again doing all the things mentioned before in this review. Dealership once again agreed there was a problem and replaced the clutch to this manual automatic transmission. Once again, car drives as normal and all the issues mentioned previously went away again. Let's jump to 5,000 miles later. Transmission starts acting up again. Dealership confirms on my service paperwork that problem was verified and they did a "flash" of my computer system. Apparently this is the last authorized "fix" Ford has in their pockets to "fix" the transmission. After this last ditch effort, they start to tell you these things are NORMAL! Your transmission slipping and making terrible noises is NORMAL. Of course it is! What?!?!?! What kind of a response is that. Who is gulliable enough to take this as an answer? I worked with Ben for the 3 times they actually took a look at my car. Ben is a great guy and tried to work it out with me. I don't want to take it out on him and that's why I gave customer service a 3. Tom Kashman the service manager could work on his customer service skills for sure. He's been baiting me about what attorney I would use and when I mentioned contacting the attorney gernal's office regarding the issue he stated "Well, all they would do is send me a letter asking about the issue, and I would send one back saying your car is normal". Also said, we can fix things that are broken. Your car isn't broken, and what you want us to do is redesign it. Actually, TOM, what I would like for you to do is make my car run EXACTLY like it did when i bought it. If this car had a transmission that felt like it was slipping and making these awful grinding sounds, and jolting when trying to accelerate after coming to a complete stop when I first bought this car I would have NEVER bought it. Tom gave me the Ford Customer service number as he made it sound like it was an option for Ford to buy back my car. He later told me it would be less "emtional" for me if I just traded it in. Less emtional for who? I did contact Ford as I don't want to just trade in this car. Why would I want some other person to buy this car that I just traded in to have the same exact issues I have had? All I am asking is for Ford buy it back. After calling the actual FORD company, they assigned a regional manager to my case. His name is Jim Willard. I thought Tom could work on his customer service skills, but Jim is by far the most rude, arrogant, ill mannered man I have ever spoken to. Before I had a chance to say anything other than hello, he went on a 2 minute rant and never even asked or verified my concerns. He immediately said my car wasn't going to be available for a buy back. So glad Ford go him involved. He was very helpful. Please note the sarcasm. He did offer me some free oil changes and what not. Too bad it wasn't a new transmission he offered. I hope someone reads this and is saved the hassle and constant INCONVENIENCE that buying these types of cars with these transmissions in it have caused. Also, if Tom Wood and Ford thinks this review is bad, I've got many more I'm ready to write. I've never been so disappointed in a car and in a company in my entire life. Shame on you and this defective product. If this is happening to you, be aggressive and let them know you're not going away. I will be telling everyone I know to BEWARE! More

We were traveling with my puppy all the way across the country. woke up in the morning to our truck window smashed in and stuff stolen right in the hotel parking lot. I called Tom Wood Ford and they refer country. woke up in the morning to our truck window smashed in and stuff stolen right in the hotel parking lot. I called Tom Wood Ford and they referred me to a company that had the window we needed so we could get back on the road a couple hours later. the company couldnt put it in the same day so Tom Wood Ford had the window brought to their service department and replaced it themselves so quickly. Nicest dealer/people I've ever encountered. Thanks for getting us back on the road and taking care of us! More

I walked into Tom Wood Ford for a simple problem and spoke to Ben. He was very friendly and told me he would take care of it. Within an hour he came back and said the problem was fixed and that my car w spoke to Ben. He was very friendly and told me he would take care of it. Within an hour he came back and said the problem was fixed and that my car was headed through the car wash(for free) and that once that was done I was good to go!!! I travel all over the country for work and have had my car to at least a dozen dealerships over the last few years for normal service and this was by far the best experience I have ever had!!! Thanks Ben and everyone at Tom Wood, I would receommend them to anyone in the Indianapolis area!!!!! More

Years ago I used to go to a different dealer but after repeated issues I went shopping for a new dealer. Then I called and spoke with Tom Kashman at Tom Wood Ford that welcomed me. Years later I'm still w repeated issues I went shopping for a new dealer. Then I called and spoke with Tom Kashman at Tom Wood Ford that welcomed me. Years later I'm still with Tom Wood Ford and couldn't be happier about the service I receive. They always get me in and out on time as promised and I appreciate them being modestly priced. I couldn't imagine going anywhere else.....Thanks Ben, Phil and Tom for the great service! More

So I am buying a used Cadillac from Tom Wood Ford. So I haven't haven't had the car a month yet I had 2 tires blow whick come to find out the front tires were 7 years old. The rear tires were on the wear haven't haven't had the car a month yet I had 2 tires blow whick come to find out the front tires were 7 years old. The rear tires were on the wear bars. Inspected by Miller's in Carmel. All 4 break pads and rotors need replaced an they arnt doing a thing about it. I think its time to go to the media about this. I've done my research and there are numerous accounts of this dealership Tryen to scam people an enough is enough. The funny thing about this is I went to Lockhart Cadillac on U.S 37 and they told me that they should have fixed it. More

I bought a Ford F150 ($53000) loaded the 60 years limitted edition, after 5000 miles I had an accidet so I thought the Best one to fix it will the Ford Dealer (Tom Wood), I take it there they fixed a limitted edition, after 5000 miles I had an accidet so I thought the Best one to fix it will the Ford Dealer (Tom Wood), I take it there they fixed and since then the nihgtmare started, the trucks shakes really bad on the road, always going to the left, and the transmions slips, I went to them numrous times, finally they told to take it back where I bought it from! (Harvest Ford, which is closed in the West side), I called Ford Company, they said that is between you and the dealer, we won't get involed, so now I have a truck that 30k miles that I bought for $53k, Now no other dealer or collision shop would work onit because they don't want to get legally involved, even if I promise that I just need it fixed, and I will pay out of pocket, they won't do it! My advise don't never buy a Ford and if you have a veichle that needs service don't take it to Tom Wood, More

Working with Danyelle is always a great experience. She always strives to make all go smoothly. I always appreciate her help. She is always so nice and carrys a smile. Danyelle goes the extra mile to always strives to make all go smoothly. I always appreciate her help. She is always so nice and carrys a smile. Danyelle goes the extra mile to make my service experience painless. Danyelle is a asset to have. More

While traveling from Pennsylvania to Indy to see family, dashboard warning lights started flashing. I was a wreck and knew I have to get it to a Ford dealership immediately. I started calling around to plac dashboard warning lights started flashing. I was a wreck and knew I have to get it to a Ford dealership immediately. I started calling around to places when I got into town and Tom Wood's was amazingly helpful right off the bat on the phone. We took it in the next morning which was a Saturday and they checked us out right away. We had to leave it until Monday for a transmission specialist to look at but they were aware that we needed to get home. They started working on my car immediately on Monday morning. Long story short... it was a simple wire and we were back on the road Monday afternoon. They were amazing, efficient and honest!!!!!!!!! They could have made it into a huge transmission issue and we would have never been the wiser. Ben was especially wonderful and was up front about what they were doing the whole time. He really put me at ease so I could enjoy our trip without worrying the entire time. They even washed my car, which was awesome! I have never had a dealership do that. I couldn't have been happier with my experience and appreciate everything they did for us. More

I bought a 1997 Explorer from Tom Wood, my first American 'car'. I've always had it serviced at Tom Wood, and Phil Caldwell has been my Service Advisor. Phil keeps me up to date on what is required, and expl 'car'. I've always had it serviced at Tom Wood, and Phil Caldwell has been my Service Advisor. Phil keeps me up to date on what is required, and explains in detail exactly what is being done and why. I moved to another state that had different inspection requirements. Phil informed me on some emmission systems issues & the different laws. My keyfob & keys were lost out of state, and although Tom Wood could not replace the set due to the age of the vehicle, Phil advised me of the procedure he uses & why [risks inherent]. It all worked out perfectly. I will likely buy again from Tom Wood again, and the continuing pattern of responsible service from Phil Caldwell - ranks up there with the great features of some new Ford models - in determining that large decision. HIGHLY RECOMMEND PHIL CALDWELL at Tom Wood Ford. More