Tom Wood Ford - Service Center

Years ago I used to go to a different dealer but after repeated issues I went shopping for a new dealer. Then I called and spoke with Tom Kashman at Tom Wood Ford that welcomed me. Years later I'm still w repeated issues I went shopping for a new dealer. Then I called and spoke with Tom Kashman at Tom Wood Ford that welcomed me. Years later I'm still with Tom Wood Ford and couldn't be happier about the service I receive. They always get me in and out on time as promised and I appreciate them being modestly priced. I couldn't imagine going anywhere else.....Thanks Ben, Phil and Tom for the great service! More

So I am buying a used Cadillac from Tom Wood Ford. So I haven't haven't had the car a month yet I had 2 tires blow whick come to find out the front tires were 7 years old. The rear tires were on the wear haven't haven't had the car a month yet I had 2 tires blow whick come to find out the front tires were 7 years old. The rear tires were on the wear bars. Inspected by Miller's in Carmel. All 4 break pads and rotors need replaced an they arnt doing a thing about it. I think its time to go to the media about this. I've done my research and there are numerous accounts of this dealership Tryen to scam people an enough is enough. The funny thing about this is I went to Lockhart Cadillac on U.S 37 and they told me that they should have fixed it. More

I bought a Ford F150 ($53000) loaded the 60 years limitted edition, after 5000 miles I had an accidet so I thought the Best one to fix it will the Ford Dealer (Tom Wood), I take it there they fixed a limitted edition, after 5000 miles I had an accidet so I thought the Best one to fix it will the Ford Dealer (Tom Wood), I take it there they fixed and since then the nihgtmare started, the trucks shakes really bad on the road, always going to the left, and the transmions slips, I went to them numrous times, finally they told to take it back where I bought it from! (Harvest Ford, which is closed in the West side), I called Ford Company, they said that is between you and the dealer, we won't get involed, so now I have a truck that 30k miles that I bought for $53k, Now no other dealer or collision shop would work onit because they don't want to get legally involved, even if I promise that I just need it fixed, and I will pay out of pocket, they won't do it! My advise don't never buy a Ford and if you have a veichle that needs service don't take it to Tom Wood, More

Working with Danyelle is always a great experience. She always strives to make all go smoothly. I always appreciate her help. She is always so nice and carrys a smile. Danyelle goes the extra mile to always strives to make all go smoothly. I always appreciate her help. She is always so nice and carrys a smile. Danyelle goes the extra mile to make my service experience painless. Danyelle is a asset to have. More

While traveling from Pennsylvania to Indy to see family, dashboard warning lights started flashing. I was a wreck and knew I have to get it to a Ford dealership immediately. I started calling around to plac dashboard warning lights started flashing. I was a wreck and knew I have to get it to a Ford dealership immediately. I started calling around to places when I got into town and Tom Wood's was amazingly helpful right off the bat on the phone. We took it in the next morning which was a Saturday and they checked us out right away. We had to leave it until Monday for a transmission specialist to look at but they were aware that we needed to get home. They started working on my car immediately on Monday morning. Long story short... it was a simple wire and we were back on the road Monday afternoon. They were amazing, efficient and honest!!!!!!!!! They could have made it into a huge transmission issue and we would have never been the wiser. Ben was especially wonderful and was up front about what they were doing the whole time. He really put me at ease so I could enjoy our trip without worrying the entire time. They even washed my car, which was awesome! I have never had a dealership do that. I couldn't have been happier with my experience and appreciate everything they did for us. More

I bought a 1997 Explorer from Tom Wood, my first American 'car'. I've always had it serviced at Tom Wood, and Phil Caldwell has been my Service Advisor. Phil keeps me up to date on what is required, and expl 'car'. I've always had it serviced at Tom Wood, and Phil Caldwell has been my Service Advisor. Phil keeps me up to date on what is required, and explains in detail exactly what is being done and why. I moved to another state that had different inspection requirements. Phil informed me on some emmission systems issues & the different laws. My keyfob & keys were lost out of state, and although Tom Wood could not replace the set due to the age of the vehicle, Phil advised me of the procedure he uses & why [risks inherent]. It all worked out perfectly. I will likely buy again from Tom Wood again, and the continuing pattern of responsible service from Phil Caldwell - ranks up there with the great features of some new Ford models - in determining that large decision. HIGHLY RECOMMEND PHIL CALDWELL at Tom Wood Ford. More

Do NOT buy from them, even new. They sold me a brand new car, and it's a lemon. They lied to me about fixing the issues, and then told me they didn't care that I was unsatisfied and that I was welcome to t car, and it's a lemon. They lied to me about fixing the issues, and then told me they didn't care that I was unsatisfied and that I was welcome to take my business elsewhere. Ford Corp wasn't much help either. I wasted 38k on a new car. More