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220 Reviews of Tom Wood Ford - Service Center
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August 24, 2017
2014 Focus Service I had a great experience with Tom Wood in fixing a persistent problem with my Ford Focus. They were very understanding and fixed the issue I had with I had a great experience with Tom Wood in fixing a persistent problem with my Ford Focus. They were very understanding and fixed the issue I had with my Focus. I was very impressed with with their service team and I want to Thank Kim for taking care of all the issues I had. Awesome job and I will be back for service and to buy my next Ford! More
by JI10
Employees Worked With
Kim Fast
August 21, 2017
Quick warranty service Service was scheduled appropriately and completed timely. They gave me plenty of time to pick up the vehicle and had it washed and ready to go! Service was scheduled appropriately and completed timely. They gave me plenty of time to pick up the vehicle and had it washed and ready to go! More
by Crowbar
Employees Worked With
Josh Lagler
August 20, 2017
I don't trust my service issues are completely "resolved". I purchased my car at Tom Wood. I thought that the service experience would be a cut above having done so. My experience was immediately soured with I purchased my car at Tom Wood. I thought that the service experience would be a cut above having done so. My experience was immediately soured with a mechanical problem with the accelerator sticking which caused an accident. This issue was very well documented on many blogs as real. After a long stay in the shop while Ford corporate investigated the issue was found not to be an issue with the car. Most recently I brought the car in for an issue with the AC. Despite the AC being on hot air would blow out, or warmish air but not cold: even when set to Max. When I got the car back the car blew cooler air but never what anyone that rode with me would call AC. The problem has now reverted to the way it was when I brought it in. In looking at the blogs it seems as though the problem that I may have been experiencing then and now centers around the thermostat. At this point I don't trust I'm getting the best service at Tom Wood. So much so, as difficult a job as it looks like it may be I'm considering replacing it myself. Tom Wood is the dealership that is closest to my home, conveniently close to work if I need to shuttle to and from work to get the car. I want to use Tom Wood and usually do because of the proximity, but I don't recommend the dealership to anyone. More
by evmq
Employees Worked With
Rich Marowski
August 02, 2017
F150 OIL CHANGE QUICK AND EASY. EVERYONE WAS VERY HELPFUL AND KIND. THEY TOLD ME IF THERE WERE OTHER ISSUES THEY FOUND WITH THE VEHICLE. I FELT THE PRICE WAS TO HIG QUICK AND EASY. EVERYONE WAS VERY HELPFUL AND KIND. THEY TOLD ME IF THERE WERE OTHER ISSUES THEY FOUND WITH THE VEHICLE. I FELT THE PRICE WAS TO HIGH ON SOME OF THE SERVICE THAT WAS DONE. I BELIEVE I WAS TOLD $26 FOR THE WIPER BLADES AND I THINK IT COST $39.90. JUST TO CLEAN BATTERY TERMINALS I WAS CHARGED $62.48 - SEEMS WAY TO PRICY. I WENT IN FOR AN OIL CHANGE AND FILTER AND THOUGHT THE JOB WOULD COST AROUND $60. THE TOTAL BILL WAS $188.45. I WAS CHARGED $14.76 FOR SHOP SUPPLIES. I WOULD LIKE TO KNOW WHAT SHOP SUPPLIES WERE USED THAT COST THAT MUCH. I MIGHT GO SOMEWHERE ELSE TO GET AN OIL CHANGE NEXT TIME. More
by Jeffbalogh
Employees Worked With
Cannot remember.
July 27, 2017
Kim K is a rockstar! I brought my car in for an alignment. Come to find out, my new tires (from somewhere else) were bad. Kim worked with the service tech to get me all th I brought my car in for an alignment. Come to find out, my new tires (from somewhere else) were bad. Kim worked with the service tech to get me all the pertinent info needed to take back to get a satisfactory outcome for my tires. She even drew me a diagram! Lol. She was super nice and extremely helpful. More
by cinderserver
Employees Worked With
Kim K.
July 10, 2017
Recent visit I do not like the new quick lane I enjoyed seeing the same service folks I dealt with for last 15 years Quick lane is about taking as much of I do not like the new quick lane I enjoyed seeing the same service folks I dealt with for last 15 years Quick lane is about taking as much of my money as possible - I am unable to trust what I am told about the work my car needs knowing this is a private company franchise More
by Tjproctor
Employees Worked With
Molly did not help me in service , Molly Kennedy
July 01, 2017
Excellent I love Tom Wood! I like the care and professionalism that is shown to me and my auto. I'm never talked down to and I don't feel rushed. Friendliness I love Tom Wood! I like the care and professionalism that is shown to me and my auto. I'm never talked down to and I don't feel rushed. Friendliness and respect ranks as high to me as good service. At Tom Wood Ford I get all three. This dealership has my business for life. More
by Mitzi
Employees Worked With
Maddie Barton
June 23, 2017
Call into service center Doug was very helpful on a call I made to them regarding my Ford Explorer. As a long time customer of Tom Wood Ford I have come to expect solid servi Doug was very helpful on a call I made to them regarding my Ford Explorer. As a long time customer of Tom Wood Ford I have come to expect solid service. But Doug went above and beyond my usual expectations and took care of my problem quickly and efficiently. Thank you! More
by Ajfh
Employees Worked With
Doug
June 15, 2017
Above and beyond Just moved to the Indianapolis area Tom Woods was the 3rd dealership? I tried and now the last born and raised in Ford dealerships hard to please and Just moved to the Indianapolis area Tom Woods was the 3rd dealership? I tried and now the last born and raised in Ford dealerships hard to please and impress I'm both with Tom Woods More
by Gearjam18
Employees Worked With
Andrew
May 17, 2017
Refused Service REFUSED SERVICE! About a year ago we took our 2015 Ford Edge to the dealership for it's first oil change. It was stolen from the lot with the keys i REFUSED SERVICE! About a year ago we took our 2015 Ford Edge to the dealership for it's first oil change. It was stolen from the lot with the keys in it as was their policy after service. We then purchased a 2016 Ford Edge from Tom Wood Ford. We called today for its first oil change after multiple emails asking us to come in for service. When we called for an appointment the service tech refused to service the vehicle we purchased from them. He said it's because we wrote a negative review after our vehicle was stolen. We keep receiving email from Tom Wood Ford to come in for service, but now they don't want us unless we apologize for being critical about them allowing our car to be stolen while we waited during an oil change. We had a very good salesman and enjoy our vehicle. Guess we need to find a new dealership. Always had good experiences before this incident, but it appears if you find fault with them, they don't want you around. More
by disappointed 101
Employees Worked With
Trey, speaking for Tom Kashman
