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217 Reviews of Tom Wood Ford - Service Center
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August 02, 2017
F150 OIL CHANGE QUICK AND EASY. EVERYONE WAS VERY HELPFUL AND KIND. THEY TOLD ME IF THERE WERE OTHER ISSUES THEY FOUND WITH THE VEHICLE. I FELT THE PRICE WAS TO HIG QUICK AND EASY. EVERYONE WAS VERY HELPFUL AND KIND. THEY TOLD ME IF THERE WERE OTHER ISSUES THEY FOUND WITH THE VEHICLE. I FELT THE PRICE WAS TO HIGH ON SOME OF THE SERVICE THAT WAS DONE. I BELIEVE I WAS TOLD $26 FOR THE WIPER BLADES AND I THINK IT COST $39.90. JUST TO CLEAN BATTERY TERMINALS I WAS CHARGED $62.48 - SEEMS WAY TO PRICY. I WENT IN FOR AN OIL CHANGE AND FILTER AND THOUGHT THE JOB WOULD COST AROUND $60. THE TOTAL BILL WAS $188.45. I WAS CHARGED $14.76 FOR SHOP SUPPLIES. I WOULD LIKE TO KNOW WHAT SHOP SUPPLIES WERE USED THAT COST THAT MUCH. I MIGHT GO SOMEWHERE ELSE TO GET AN OIL CHANGE NEXT TIME. More
by Jeffbalogh
Employees Worked With
Cannot remember.
July 27, 2017
Kim K is a rockstar! I brought my car in for an alignment. Come to find out, my new tires (from somewhere else) were bad. Kim worked with the service tech to get me all th I brought my car in for an alignment. Come to find out, my new tires (from somewhere else) were bad. Kim worked with the service tech to get me all the pertinent info needed to take back to get a satisfactory outcome for my tires. She even drew me a diagram! Lol. She was super nice and extremely helpful. More
by cinderserver
Employees Worked With
Kim K.
July 10, 2017
Recent visit I do not like the new quick lane I enjoyed seeing the same service folks I dealt with for last 15 years Quick lane is about taking as much of I do not like the new quick lane I enjoyed seeing the same service folks I dealt with for last 15 years Quick lane is about taking as much of my money as possible - I am unable to trust what I am told about the work my car needs knowing this is a private company franchise More
by Tjproctor
Employees Worked With
Molly did not help me in service , Molly Kennedy
July 01, 2017
Excellent I love Tom Wood! I like the care and professionalism that is shown to me and my auto. I'm never talked down to and I don't feel rushed. Friendliness I love Tom Wood! I like the care and professionalism that is shown to me and my auto. I'm never talked down to and I don't feel rushed. Friendliness and respect ranks as high to me as good service. At Tom Wood Ford I get all three. This dealership has my business for life. More
by Mitzi
Employees Worked With
Maddie Barton
June 23, 2017
Call into service center Doug was very helpful on a call I made to them regarding my Ford Explorer. As a long time customer of Tom Wood Ford I have come to expect solid servi Doug was very helpful on a call I made to them regarding my Ford Explorer. As a long time customer of Tom Wood Ford I have come to expect solid service. But Doug went above and beyond my usual expectations and took care of my problem quickly and efficiently. Thank you! More
by Ajfh
Employees Worked With
Doug
June 15, 2017
Above and beyond Just moved to the Indianapolis area Tom Woods was the 3rd dealership? I tried and now the last born and raised in Ford dealerships hard to please and Just moved to the Indianapolis area Tom Woods was the 3rd dealership? I tried and now the last born and raised in Ford dealerships hard to please and impress I'm both with Tom Woods More
by Gearjam18
Employees Worked With
Andrew
May 17, 2017
Refused Service REFUSED SERVICE! About a year ago we took our 2015 Ford Edge to the dealership for it's first oil change. It was stolen from the lot with the keys i REFUSED SERVICE! About a year ago we took our 2015 Ford Edge to the dealership for it's first oil change. It was stolen from the lot with the keys in it as was their policy after service. We then purchased a 2016 Ford Edge from Tom Wood Ford. We called today for its first oil change after multiple emails asking us to come in for service. When we called for an appointment the service tech refused to service the vehicle we purchased from them. He said it's because we wrote a negative review after our vehicle was stolen. We keep receiving email from Tom Wood Ford to come in for service, but now they don't want us unless we apologize for being critical about them allowing our car to be stolen while we waited during an oil change. We had a very good salesman and enjoy our vehicle. Guess we need to find a new dealership. Always had good experiences before this incident, but it appears if you find fault with them, they don't want you around. More
by disappointed 101
Employees Worked With
Trey, speaking for Tom Kashman
February 27, 2017
Tom Kashman. Stood by his good word. A couple years ago the air suspension compressor on my Expedition broke and needed replacing. I recall that Tom Wood's service department did a good A couple years ago the air suspension compressor on my Expedition broke and needed replacing. I recall that Tom Wood's service department did a good job of completing the work back then. Fast forward to a couple months ago,.. that same part broke again. While this is incredibly frustrating, I contacted Tom Wood's service department and spoke with Service Manager Tom Kashman. Since it was clearly a failure of the same part, Tom K. told me that Tom Wood would cover the new part/repair. This is apparently a unique coverage from Tom Wood, since standard Ford warranty on the earlier repair had expired. I no longer live near Indianapolis, so it was impossible for me to bring in my vehicle. I had the work done at a more local dealership to me. After shuffling invoices on to Tom, I eventually was reimbursed for the full amount of the second repair. Tom was a man of his word. I would rather not have had to fix the air suspension in the first and then second place, but at least I am left feeling less frustrated, and respected and valued as a customer by Tom Wood Ford. Thank you Tom Kashman. I highly recommend your service department and appreciate your honesty. More
by Expedition Man
Employees Worked With
Tom Kashman
January 24, 2017
Tom Kashman and the Service Staff Tom Kashman and his staff are very professional. The are respectful, friendly and helpful. Moreover, they provide good advise about our vehicle and ma Tom Kashman and his staff are very professional. The are respectful, friendly and helpful. Moreover, they provide good advise about our vehicle and make good recommendations to keep our vehicle working. We appreciate them working on our vehicle. Thanks. Larry and Jenice Dunlap More
by Larry
Employees Worked With
Tom Kashman and Trey
October 25, 2016
Tony Anderson -Service Advisor- Excellent Service As the owner of a highly rated small business I am very picky about customer service. I received absolutely first rate service from Tom Wood. I took m As the owner of a highly rated small business I am very picky about customer service. I received absolutely first rate service from Tom Wood. I took my vehicle in for an oil change and was very impressed by Tony Anderson who was friendly, enthusiastic and helpful. The entire experience from the phone call to completion of the work was seamless, professional and truly excellent. Great work from a great group of people who know how to make a customer feel valued and important regardless of what the reason for your visit. More
by Craig J.D. Smith
Employees Worked With
Tony Anderson
