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217 Reviews of Tom Wood Ford - Service Center
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September 19, 2017
"Shop Fee's" - Oil & Alignment ? Service was timely and waiting area was nice, comfortable and business friendly. Left dissatisfied with due to a $25 add on fee for "shop fees" whi Service was timely and waiting area was nice, comfortable and business friendly. Left dissatisfied with due to a $25 add on fee for "shop fees" which were explained as "rags and shop materials". I would understand this if the work was significant, however to quote rates and then add these fees on to the end was very discouraged. Positive up to the point of payment. More
by Josh V
Employees Worked With
Do Not Recall
September 11, 2017
Brake service Service was quick and no waiting Staff was very kind and professional Waiting area is very nice Love the Starbucks machine Much improved fro Service was quick and no waiting Staff was very kind and professional Waiting area is very nice Love the Starbucks machine Much improved from my last visit at quick lane Tom and his guys are always great and have treated me like family for years More
by Tjproctor
Employees Worked With
Dewayne
September 07, 2017
Oil change and alignment My experience was a good one. I don't mind taking my SUV to Tom Wood because I trust their work. The customer service is second to none. My experience was a good one. I don't mind taking my SUV to Tom Wood because I trust their work. The customer service is second to none. More
by Mitzi
Employees Worked With
Mandy May
September 06, 2017
worthless service I found that they would do a tune up on a truck that needed a new engine extra $ 895.00. That was useless. their quote for the replacement was almost I found that they would do a tune up on a truck that needed a new engine extra $ 895.00. That was useless. their quote for the replacement was almost 3000 more than Estes. Never again will I buy or have serviced any vehicle from Tom Wood Ford. More
by kmkurts
Employees Worked With
don't remember names
September 01, 2017
Excellent service, pleasant surroundings, a little "pricey". Purchased my car from Tom Wood and was pleased with the transaction then. Had it back twice for Ford recall issues. These were handled expeditiously Purchased my car from Tom Wood and was pleased with the transaction then. Had it back twice for Ford recall issues. These were handled expeditiously. I had just over 5000 miles on the car and needed a 5000 mile service. Made an appointment for service (Very easy). Arrived at appointed time and the car was immediately take to a service bay. Was escorted to the waiting area by an attendant. Was kept informed of the progress. Had been told that the service would take about an hour so had decided to wait. Car was serviced and returned to a parking slot out front in exactly 59 minutes. That is superb service that will keep me coming back. More
by Fred
Employees Worked With
I think Michael Berg was the service writer I saw but am not 100% sure of this. , Michael Berg
September 01, 2017
Great Experience The service at Tom Wood Ford was excellent. People were friendly, honest and fair. I have no complaints! I would recommend Tom Wood Ford to all of my The service at Tom Wood Ford was excellent. People were friendly, honest and fair. I have no complaints! I would recommend Tom Wood Ford to all of my friends. More
by Jakashma
Employees Worked With
Tom Kashman
August 26, 2017
Fast Service I like that they don't push unnecessary repair jobs every time I come in. I had setup the appointment the previous day so I was able to get in and out I like that they don't push unnecessary repair jobs every time I come in. I had setup the appointment the previous day so I was able to get in and out the next morning. Kim knew I was just getting off work. More
by TimBar47
Employees Worked With
Kim Kadabura
August 24, 2017
2014 Focus Service I had a great experience with Tom Wood in fixing a persistent problem with my Ford Focus. They were very understanding and fixed the issue I had with I had a great experience with Tom Wood in fixing a persistent problem with my Ford Focus. They were very understanding and fixed the issue I had with my Focus. I was very impressed with with their service team and I want to Thank Kim for taking care of all the issues I had. Awesome job and I will be back for service and to buy my next Ford! More
by JI10
Employees Worked With
Kim Fast
August 21, 2017
Quick warranty service Service was scheduled appropriately and completed timely. They gave me plenty of time to pick up the vehicle and had it washed and ready to go! Service was scheduled appropriately and completed timely. They gave me plenty of time to pick up the vehicle and had it washed and ready to go! More
by Crowbar
Employees Worked With
Josh Lagler
August 20, 2017
I don't trust my service issues are completely "resolved". I purchased my car at Tom Wood. I thought that the service experience would be a cut above having done so. My experience was immediately soured with I purchased my car at Tom Wood. I thought that the service experience would be a cut above having done so. My experience was immediately soured with a mechanical problem with the accelerator sticking which caused an accident. This issue was very well documented on many blogs as real. After a long stay in the shop while Ford corporate investigated the issue was found not to be an issue with the car. Most recently I brought the car in for an issue with the AC. Despite the AC being on hot air would blow out, or warmish air but not cold: even when set to Max. When I got the car back the car blew cooler air but never what anyone that rode with me would call AC. The problem has now reverted to the way it was when I brought it in. In looking at the blogs it seems as though the problem that I may have been experiencing then and now centers around the thermostat. At this point I don't trust I'm getting the best service at Tom Wood. So much so, as difficult a job as it looks like it may be I'm considering replacing it myself. Tom Wood is the dealership that is closest to my home, conveniently close to work if I need to shuttle to and from work to get the car. I want to use Tom Wood and usually do because of the proximity, but I don't recommend the dealership to anyone. More
by evmq
Employees Worked With
Rich Marowski
